Name: Crystal Suites
Address: 12962 South Freeway, Houston, Houston, Houston, TX 77047, United States of America
Rating: 5

Air conditioning

24-hour reception

Smoke-free property

Heating

No elevators

General

Non-smoking rooms

Fridge

Flat-screen TV

Shower/Bathtub

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Iron and board

Iron

Services and amenities

Vending machine

Microwave oven

Meals

Free Wi-Fi

Internet

Parking

Free Parking on Premises

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the mini-hotel

Room amenities

William P. Hobby Airport

Sugar Land Regional Airport

George Bush Intercontinental Airport

Baytown Airport

Crystal Suites

Houston

First, I'll start with the good. The room was nice and neat. The lighten in the room was amazing. Big, open, and spacious room. Just what I like. Flat screen TV with Dish Network. The bed was comfy to me. The parking lot was very well lit and had cameras. I like a more firm bed. They would have breakfast if it weren't for the covid-19 stuff going on.
Now, the bad... the owners have obviously had some shady stuff happen on their property before because they act ridiculously paranoid towards all their guests. The first thing that they did to us was when I checked me and my fiance in, we had his sisters with us because they traveled with us but were staying with at their fathers house while me and my fiance stayed at the hotel. Well, we get out of the car to go to our room and drop our stuff off and check out the place, then out of nowhere the woman that checked me in is running up the stairs towards us as were opening the door saying that our room is only for 2 people and that there's only a couch in our room. I calmly told her I knew that and that the sisters weren't staying with us. I let it go. But, our 3rd and last night I was too tired to drive to my father in law's house to visit with everyone and say goodbye. So, me and my fiance invite him and his sisters over to visit. Yeah, it was about 11pm when they got to come over to visit and say goodbye, but the fact that this hotel doesn't allow visitors at all is just crazy... in my eyes at least. I've never been to a hotel where I wasn't allowed to have visitors. The people at the desk (I assume the owners) called me about 11:48pm to inform me that we weren't allowed guest at all. I never once saw that in the policies on any of the hotel sites. So, I walked down to the office ( I've only been in there once to check in) and asked them what's the deal? I'm tired and that rule doesn't make sense. They pointed at this small little cardboard sign in the window that I completed missed that says "no more than 2 people to a room. Only guest in rooms". I told them how was I even suppose to notice that? Then they point at a rules sign that was off to the left that I kind of read when I checked it. It had the basic rules first and then one of the last rules that I didn't read was the no visitor rules. It's my fault that I overlooked it. But really? Just be warned. They watch your every move on cameras and they have a window that faces the parking lot and hotel rooms. This stuff really just killed the awesome vibe I was getting from this place. I'll mostly pay more next time for a hotel with owners that will chill and let us enjoy our vacation. 👎🏻👎🏻👎🏻

Crystal Suites

Main amenities of the mini-hotel

Location

Available rooms

Location

Description of the mini-hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment