Name: InTown Suites Extended Stay Houston TX - Jersey Village
Address: 13125 FM 1960 West, Houston, Houston, Houston, TX 77065, United States of America
Rating: 4

Air conditioning

Elevator/lift

Smoking areas

Smoke-free property

Heating

General

Non-smoking rooms

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Vending machine

Meals

Internet

Offsite parking reservations required

Parking

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartament hotel

George Bush Intercontinental Airport

Sugar Land Regional Airport

William P. Hobby Airport

InTown Suites Extended Stay Houston TX - Jersey Village

Houston

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Our experienced during our stay in Intown Suites 13125Fm 1960 West Houston, TX 77065. 
We made booking through booking.com website for eight nights starting from 11th of November until 18th of November. 

The room given to us had infestation of insects and cockroaches. 

We attempted to resolve the issues we had with our booking in Houston at your site with no help at all. 
I booked this room through booking.com
On arrival we got the keys and when We came back at night to sleep and find out the condition of the room was extremely poor and unhygienic.
we find insects crawling everywhere in the room including bed sheets, shelves, pillows sheets, carpet and in toilet we made contact with the out of our contact number at your site and one of  hotel management person came to a room to have a look we showed him the insects and the pictures as well which we have taken earlier, he was not able to help us in any way or form he was not able to clear the room or offer us any other room to sleep for that night.
We slept in the room as have no other options unfortunately but in the morning few of us did have insect bite and rashes on their back. 

We collected over stuff and left the room

The room which we had looked and booked through website was completely different to what we were offered on site. 

Team at Property was not able to help us at all with infestation in room which have insects and cockroaches. Carpet is extremely dirty and had strong smell of fungus and dampness. 

we were informed staff can't even change our room or do anything to clean the room. 
We had no option other than leaving room along with our stuff and live in other place as the room was not in liveable condition and extreme hazard to stay longer.
Even at the time of checkout we showed staff add reception the pictures but unable to receive any assistance or help or even an offer to change our room. 
It cost us extreme distress and inconvenience during our stay.

we left the room after 2 days out of 8 days booking but they charged us full and have no courtesy to refund I have contacted they many times by email but its pathetic they don`t have courtesy to reply to apologise, refund and compensation of inconvenience and distressed caused during our stay in Houston at intown suites.

Disgusting, infestation of insects and cockroaches in room and bed bugs.

Great room rates, good location.  It's just that there were roach's in the bathtub/room. The smoke detector started beeping called front desk they never came to replace, had to go to the gas station at 3:00 a.m. to get battery, replaced myself. No 24 hour front desk, was supposed to open at 11:00 a.m. but no one there, had to call the cell number they provided to get someone to the front desk opened 15/20 minutes later.  Advertised fast WiFi couldn't connect the entire time I was there.  Fire alarm went off briefly, no communications as to why.  Was told motel was full, so could not get another room.  Other then issues, I think I would have enjoyed my stay. 

Wish Stay was better, room needed some TLC "Tender Loving Care".

Nice quiet place.  Rooms are pretty clean.  On site laundry though I think it's cheaper to go to a laundry mat near by or go to a place where they have a wash and fold service. Plenty of restaurants and grocery stores near by even walking distance.  I think if u want somewhere that isn't to expensive and ur going to be here awhile it's a good place as they also have a week by week payment plan.

Good

Being relocated for my job and my company decided to put us up here.  If you want to feel like you are living in the ghetto, this is the place for you.  The manager is nice enough, but really needs to get a hold of the guests staying here and throw them out.  Loud music playing until 2:00 AM and loud mouth people yelling and screaming all day and night.  I called their "on call room #" and was told they would take care of it.  The lady did come to their room, but nothing changed.  We are moving to a different InTown Suites when the lease is up in a couple days.

It is too bad because the location is close to everything you need.

Ghetto location

My title says it all.  Nice area but this place is a slum.  Dirty places attract dirty people. Weird checkout procedure designed so the can keep your deposit.  Mostly just dirty inside the rooms and all over the grounds.   Bugs in the shower and who knows what inside the walls.  Lots of smokers so inside my room always smelled like smoke. Not a pleasant place to stay even at this price. 

InTown Suites Extended Stay Houston TX - Jersey Village

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