Name: Express Inn & Suites
Address: 1302 S 13th St, Decatur, Decatur, Decatur, IN 46733, United States of America
Rating: 7

24-hour reception

Smoke-free property

No elevators

General

Non-smoking rooms

Room service

Shower/Bathtub

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Vending machine

Meals

Free Wi-Fi

Internet

Free parking

Parking

Pets allowed (under 5 kg) (surcharge)

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Bluffton Regional Medical Center

Fort Wayne International Airport

Express Inn & Suites

Decatur

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We come here every year for the world 100 in Rossburg Ohio enjoy staying here it's close to the track it's a nice little town it's a comfortable place they have great food in the area the motel is always clean & tidy and very accommodating.
Great time for everybody

World 100 trip

Minus five stars! Rent a room somewhere else. Go anywhere but here. I have never had such a horrible experience.
I am a Doctor and as such I travel frequently. I have stayed in many hotels. As we all understand if you pay for something that is what you get. Express Inn Decatur does not do that. They do not provide what you pay for. That is fraud. 
There are no hotel staff present at this location. If you call the front desk from the room the call does not go through. I had left my phone at one of my clients. By the time I returned to the room, a little more than an hour after I had checked-in, I noticed the room was missing several key amenities. I had to lookup the hotels contact info on my phone. The call goes to a standard computer greeting and they do not provide an option to speak with reception. After clicking the best option, "booking", I was finally able to speak with someone. I requested that the amenity be brought down to my room, but there are no staff present. 
The kiosk in the main lobby, in which you have to use to check in, provides a screen with someone somewhere, but not at the hotel. It looks like they are not even in the United States; Just some rich gentleman from India where the sun has not set despite it being locally dark outside.
I asked for a refund or a discount. The kiosk gentleman tried to reach his boss. This took some time. The kiosk gentleman, in a strong Indian accent, "This is not our policy[...] No refund. [And] Since you used the room for many hours you can checkout now and I'll give you a 50% discount." I tried to explain to him that only 2 hours had elapsed since I checked in and that the room was clean, but he basically said take the discount and leave now or pay the full price. 
I asked to speak with his boss and he said that he would call me. Its been several hours and no call. I wrote this the night of the occurrence while waiting in the cold parking lot. I ended up driving to the big city to stay in a better hotel. 
I will be reaching out to the Better Business Bureau in an effort to support my claim of business fraud and to pursue a swift resolution.
I advise the reader to avoid this business.

Worst experience ever

We were greeted by a desk clerk on computer screen. He could have been in China or India for all I know. The room stank like a pile of wet towels had been left there for a week, probably due to the cracked bath tub.  Cracked bath and toilet base. The toilet rocked when you used it. We took out life in our hand when we took a shower because  the tub was so slippery. The WiFi didn't work, although it connected, and the metal bed base sounded off like thunder whenever my husband rolled over. He's a big boy.
To be fair, we didn't contact the desk about the stink, because we are old, disabled and had had a long drive and had to carry our bags a long walk up the hall to the room. We didn't discover the cracked  bath and toilet until we went to take a shower, at which point we were unpacked and undressed and disinclined to get dressed and repacked and find another room.
 The free coffee tasted like dirty socks.

I've been in cheaper dives that were better.

Don't count on anything. Not even the room you reserved. And they will LIE about why the room isn't available! 
There is NO one on one contact. Just some shmo on a kiosk screen (not in focus) that looks up to check everything. Annoying! 
Your receipt will come out of a slot, your room pass out on of another. You in must take two.  But, do it because one may stop working in a few hours!
 Get ready for, "Your can't have that room because we found a defect." Really? Lie #1. If I hadnt to thought about coming up a day earlier and checked to see that same room WAS available, I may not have known.  So why didn't you fix it Monday? BTW- they say there is a 24 window in each room between occupancies. Lie #2. Can't be too many construction workers staying there too. 
  So NO handicap rooms now. Going to give me a plain room with 2 beds.  Is one a queen size I reserved? No. Okay, find one with queen.
  So, he gives me a room and key cards with 2 queen beds.  Just the beginning. I trek down the hall, open the door and ALL of the lights are on. Two beds that had been slept in but obviously never cleaned.  Just inside the door on the sink is a garbage bag full off the remains of carry out food. This room has never been touched.
   Back to the front and screen-man! Huh?  So I have to explain it 3 times. While he's looking up at his screen. 
  Another room. Now no handicap and no queen. NOT what I reserved; NOT the confirmation; and NOT a clerk that gives a crap!
  The lobby has an L shaped counter that is totally shielded in plexiglass.
  The lack of personal contact is really overwhelming.
Not only do they want to see your identification (military ID is no good), they scan and record it!
Even though you have given credit card info to reserved the room, they want to scan and record it. NOT a good idea.  My VISA is a newer type that has ALL of the info on the back!  That means these people now have not only your card and signature copied, they have your CVV number. Not something you want to do!

Stay away from this place. RUN away from this place.  In the long run it is not a bargain. Sad

RUN AWAY! Not where you want to be. THEY PHOTOGRAPH both your ID & credit card.  Also, NOT much chance of getting the room you r

Stayed here five days. This hotel has been remodeled and things looked nice.  The room was clean as were the sheets and towels.  However the bed was sloppily made and the breakfast bar was not much.  We were only there to sleep and gone all day. It served the purpose and was okay.

Trip to IN

Stayed here for about 2- 3 weeks, with a couple of rooms for employees.  The term you get what you pay for in no joke.  Breakfast is pretty much non existant. Housekeeping is the worse, I believe I have ever seen.  The bed was made maybe once a week, along with vacuuming of the floor.  Most of the time the covers were just pulled up.  My kids make a bed better than that.  We had some small rocks that fell in the floor, they were there for a few days.  One of our employees had a packaged delivered there, and had Misty to sign for it, but she couldn't remember where she put it.  They never did find it.  Carelessness!  The management and staff was pretty much, Oh, well, we don't have it.  It's lost.!
We had gotten a weekly rate of 40.00 a day.  Until we stayed the last week, we check in for 5 days and ended staying for 7, and they refused to honor weekly rate.  Typical for this place! Never again!
They could care less about that as well!



Not the best

Went by reviews here to split trip in half and was 90% satisfied with our first ever stay in a Rodeway inn. Super spacious king bed suite with 2 person whirlpool. Room 201.Everything was great except my wife is a stickler for cleanliness and there were cob webs here and there( lamp shades , corners of ceilings)
The king bed was super comfy, whirlpool hard to get into and small for 2 large people. Room was huge. Breakfast typical worthless, go to McDonald's in Berne.
For $72 otd senior a steal, 2nd floor,NO ELEVATOR. Was formerly Econolodge, same quality. Speaking of quality there's a Qualty inn ( choice) directly across street. Would stay again if passing through. NO MORE POOL.

On way to Kentucky Ark Encounter 

Well the title says it lol... The listing is wrong there is no pool it is now a conference room. It was an adequate room with a adequate price. The picture is of the "pool" that is now a conference room. 

You get what you pay for.

was a good place too stay for the price. it was clean and the staff wa friendly. we were just passing through so it was what we needed. wish it had an elevator as I have a hard time with stairs but I did okay.

nice place to stay

My husband and I spent three nights here for his work, and we would definitely stay there again if we are in the area. Our room was clean, and housekeeping came in everyday to make the bed and give us fresh towels. The breakfast was decent, the staff were always friendly, and the location was right in the middle of Decatur, so you could grab a bite to eat just minutes from the hotel or walk next door to the Arby's. Nice place.

Express Inn & Suites

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Paid on the spot

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