Name: Royal Inn
Address: 3740 N High School Rd, Indianapolis, Indianapolis, Indianapolis, IN 46224, United States of America
Rating: 3

Air conditioning

24-hour reception

Smoke-free property

Heating

No elevators

General

Non-smoking rooms

Family room

Indoor Fireplace

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Coffee/tea for guests

Vending machine

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Free Parking on Premises

Parking

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Indianapolis International Airport

Royal Inn

Indianapolis

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Bad customer service  I check in 2 minutes I don't like the room and I ask for refund they was disrespecting me over my money and they  are racist at rhe same time it a bad place place to stay they say I brought a cup of drink and I can't get my refund for drinking loll this is funny the are fraud hotel royal inn hotel on high school rd by 38st

Fraudulent service Unpleasant costumer service a stealing with tricks

First concern— there was an older man who helped me check me in that night using the kiosk. He was very friendly, but incredibly inappropriate with his physical boundaries. This man touched my chest, stomach and back several times.  It was incredibly bizarre.

Other concerns— the only good thing about the room was the comfy bed.  There were dead bugs on the floor. There were stains on the bedding. The pillows were paper thin, gross, and one of them didn’t even have a pillowcase on it. The mattress was sliding all over the place on the frame and I even hit my shin on the frame and left a large bruise. The air conditioning would not cool the room and kept turning off. There was only one roll of toilet paper. The towels & rags were stained and filthy. The toilet barely can flush.  All night there was commotion and noise in the hallway. The parking lot was full of sketchy people and homeless people who were asking me for money. And lastly, my shower had NO hot water in the morning!

Last concern— I paid $120 for the room. I was supposed to receive a $20 refund after checkout , however this "$20 refund" has actually posted to my account as a CHARGE! So I paid $140. 

I have never in my life complained to a place of business. And I’ve had plenty of bad experiences at restaurants, hotels, etc. But my experience at the Royal Inn was horrible. I spoke with staff and they said they would relay my concerns to the hotel manager (Jay Patel) and that he would call me. But he never did.

Horrible experience

This was the worst hotel experience I have ever had. I booked well ahead of my trip. When I showed up at the hotel, the staff was incredibly rude! They also seem to be playing a game (with what seems like a lot of people after reading other reviews) with reservations. When I went to check in, they claimed I didn't have a reservation. I showed them my proof of reservation and the staff at the front desk refused to honor my reservation and told me I would have to rebook a different room. Of course that room would be hundreds of dollars more. I refused to leave until they honored my reservation, as I had proof. Finally the guy behind the desk went and woke up some lady that works there and she was able to get me a room. She also admitted to me that the staff there are incredibly rude. When I got into the room I was given, I was shocked at the filth and general condition of the room. The light from outside showed through the door because it didn't shut right. The sounds of neighbors tvs were blaring. There were cigarettes on the floor. The TV was broken. There was no phone.  There were no toiletries. The were bugs crawling around on the floor. I pulled back the sheets and there was some kind of crust on the sheets. I don't even want to think about what that was. The ac was also not working properly and it was extremely hot in the room. I tried just laying on top of the bed and covering up with my own clothes but gave up when bugs started crawling on me in the bed. I went and told the front desk that there were bugs in the room and they just responded okay. This did not seem to surprise them at all. At that point I just left and drove through the night. I tried going and getting my money back after explaining my experience and they refused to give me my money back. This place is a joke and a health hazard. I would avoid this at all costs. I feel it would have been safer to sleep in my car. I would have definitely been more comfortable. Please book literally anywhere else.

BEWARE!!!!!

Where should I start?  How about the run down lobby that's in total disrepair?  Wait... that's the very best part about this place.

Opening the door to the room, we were greeted with a stench that smelled like a combination of raw sewage and Lysol.  Lovely!  Once we got past that, we noticed that there was no refrigerator (as was advertised).  We could live with that, but then we noticed that there was no phone, and shockingly, no alarm clock, either.

What did the Royal Inn have?  I'd be happy to tell you....

* Roaches
* Blood stains on the sheets
* Mold
* The need for an armed guard in the lobby
* Non-working ice machine
* A shower that had enough water pressure to almost get your hair wet
* A large animal of some kind running around above the water-stained ceiling
* Best of all, Royal Inn had neighborhood drug dealers who would prop open the back door and deal drugs in the stairwell next to our room.  We had the police remove them once, but they came back.  The hotels reaction to it when we contacted the agency who we booked through and complained and demanded that they let us check out and try to find a different (and safer) place to say was "We had the police remove the drug dealers.  No refunds."  They couldn't have cared less.  Absolutely unbelievable.

This is, quite literally, the very worst hotel I have ever been in, and I wouldn't stay there again if my house burned down and they offered me a room for free.  It was that bad, and I was embarrassed that I'd brought my family there.

If you're considering staying at The Royal Inn in Indianapolis, I hope you read this first, and for the safety of your yourself and your family, pick another place.

If I could give negative stars for this dump, I would.

This hotel is extremely low quality ! Rooms are very unsatisfactory . Mattress was on the ground , lights on vanity didn’t work . Tube tv . Disgusting ! People live there with their kid riding bikes on second floor . Huge gap under door ( all outside rooms ) scary and unsafe ! Needless to say didn’t stay and front desk wouldn’t give back copy of license to me . Sad to say will never book through reservations . Com ! Called them and they didn’t seem to care too much about the quality or anything I had to say ! Shame people don’t care about cleanliness and service and still have jobs !

Terrible

I reserved 2 rooms at the Royal Inn in Indianapolis, IN. When we arrived, we were told no rooms were available. I explained to the desk clerk that we had reservations that were paid for. I showed him the itinerary and he refused to even check the computer.  He said that we could not check in after 8 pm. He then proceeded to wave his hands and said to leave. After 2 days of attempting to reach Hotels.com and the Royal Inn, for a refund, I did reach someone at each. A gentleman at the hotel said that they would not accept the payment on their end and apologized. They said that we would have to work with Hotels.com to stop the payment on their end. After finally reaching someone at Hotels.com, I was told that it was out of their control and I would have to work it out with the Hotel. Decided not to do the run around. Since the payment was taken from my account, I’m assuming I’m going to eat the loss for the two rooms. STAY AWAY FROM ROYAL INN AND HOTELS.COM!!!!!

STAY AWAY!!! UNLESS YOU WANNA LOSE YOUR MONEY

Went to UCC in Indy. Made a reservation last winter through another agent for two nights. My friends from NY wanted to come a day earlier, so I called the hotel to add to the try and reserve the same room for a day earlier also. That was no problem. 
I called the hotel a month prior to the trip, just to confirm the arrangements and again,  I was assured that everything was fine. 
Thursday the 2nd of May, my friend call me to tell me they don't have a reservation with his name, they finally find it under mine. He pays cash for his room. No problem. Friday evening,  I get to the hotel, they want to charge us for another nights stay, because they left their luggage in the room. Saturday afternoon,  I went to take a shower after being at the track all day, and there weren't enough clean towels so I went to the front desk to get more, they tell me I can't have any until the next morning. There was no door on the bathroom, and no place to hang any clothes, except for the shower rod. There was rotted food in the microwave, and finally, the staff was rude to other customers. I will never stay here again, and I don't recommend it to anyone. 

Never again!

This hotel was filthy. There was no bathroom door. Crack heads were lurking as I stepped out to get some morning air. The front desk attendant took a photo copy of my credit card. This card will be cancelled and changed as soon as I get back home. Do not stay here. This hotel should not even exist!
Ad says free breakfast served. I told my employees not to eat anything, as my hands were sticking to the front desk! And no, there wasn't breakfast anyway. Really really wrongly advertised. But if your in the mood to make a drug deal, this is your place!!!

Horrible!!!

How on earth this got the ratings it has I will never know.  This hotel has never seen a vacuum cleaner or cleaning of any kind.  The room had sticky floors, dirty, dusty and smeared counters, mirrors and windows.  The beds looked liked they had just been pulled up from the previous guests.  Despite the many non smoking warnings and signs the room was infested with cigarette and cigar smoke.  So much so that our clothes still reeked the next day, just from being in the room.  Only 2 towels for 4 guests, 1 roll of TP, 1 tiny bar soap.  Closet and dresser were from a junkyard.  Hallway and foyer hadn't been cleaned in years.  Only thing going for it was that it was fairly cheap.  Not worth the savings though, No elevator either

Nasty, dirty, rank!

A scary s-hole!
Could not find my prepaid Hotels.com rez.
Incompetent OLD Indian (India) clerk
Hostile. 
ripped old couch in front. 
Gross place!
Thank GOD we did not stay
Disputed through AMEX.

RUN AWAY! RUN AWAY FAST!!

Royal Inn

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment