Name: Extended Stay America Suites Indianapolis Airport
Address: 2730 Fortune Cir W, Indianapolis, Indianapolis, Indianapolis, IN 46241, United States of America
Rating: 6

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Fridge

Family room

Smoke Detector

Cable TV

Hairdryer

Shower/Bathtub

Bathtub

Shower

Linens

Alarm clock

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Iron and board

Laundry

Safe-deposit box

Wake-up service

Telephone

Iron

Services and amenities

Coffee/tea for guests

Breakfast

Vending machine

Kitchen

Microwave oven

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Parking nearby

Parking

Beach/pool towels

Pool and beach

Doctor

First Aid Kit

Beauty and wellness

Family/Kid Friendly

Kids

Pets allowed (under 5 kg) (surcharge)

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Indianapolis International Airport

Extended Stay America Suites Indianapolis Airport

Indianapolis

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This extended stay goes above and beyond. Judy and Sam and their whole staff have made this the best experience during my familys hard times. They actually care and have made everything easier. This staff has made this hotel my number one pick. Thank u so much

Best hotel ever

Judy and Sam are amazing also has wonderful customer service skills that is why I have a reservation for next week I just love them they are wonderful helped me through my whole stay good people at the front desk

Bob Wilson

This is a great Hotel. Not only was the place very well maintained, the room was very pleasant. There was a small kitchen with refrigerator, microwave, and stove in the room. There was an on-site laundry mat here as well. The check-in and check-out process was very simple. You'll definitely enjoy staying here.

Really Nice....

I was in need of the room as close to 1p as possible. BEFORE I purchased the room I called to see if that was possible. Rosie thought I was asking for a 10am early check-in. I explained that I was calling to see about early afternoon. Reason being my guest had a 3am fight and wanted to get settled in time to get a good night's sleep and they were driving from bloomington. Rosie said between 1 & 130. So, 1pm I walked in the lobby and no one was at the desk. There was a paper sign that said to call some extension (without a phone number)?  I guess I was interrupting lunch. While finishing her bite, Rosie informed me that NOTHING is ever available until three. Oh, ok... Well, what to do in that area for two hours. After a riveting 90 mins in the steak and shake parking lot (covid and no inside seating anywhere) we made our way back to the hotel. There were now THREE people behind the desk and Rosie was the only one wearing a mask. Whatever, the check-in time is posted. It's cool. But, there are mask mandate signs all over the lobby and the employees were not following it. They were both great. Much more pleasant/professional than Rosie. But even with the tiny table they have set up for "distance", you are four feet max from the person. (There is a plexy screen that covers about 1/4 of the desk area that only the mask wearing Rosie was behind.) While there I saw them not only allow, but serve patrons with no mask. I also noted in the hallway that housekeeping was not masked either. There is currently a countywide mask mandate. Get with it.

At this point, I'm just wanting to get to the room. It was very clean and nice digs. There were no cups or glasses or anything you'd normally expect being in a place with a kitchen. Basic wifi is enough to stream music but not movies. For the price it was a 9/10. Customer service... Not sa much.

I had concerns going into this since this property did not have links to book on TripAdvisor. But the links were there on Google, so I booked on Priceline. I will always book through TA from this point on. Wonder why they are the only place in this large (12+) cluster of hotels that is not on TA? 

*(I can't help but think that our "queer" appearance had something to do with Rosie's atitude. It is a very large property. There's no way it was entirely booked. But, again, check-in is posted and so is the mask mandate... I guess it's pick and choose.)

NO early check in

So I registered and was told they had no cookwear or dishes in the room so I figured that was fine. I had a bottled beverage and just assumed I could use the bathroom cups for that. Nope. No cups in the entire suite. I returned to the desk and after much consideration the desk clerk gave me styrofoam coffee cups. That was adequate. On check in I had to initial I would not smoke cigarettes, weed or vape in my room. I used vape to end my 45 year cigarette addiction and I still enjoy some smoke with zero nicotine but being the consummate rule follower, I did not vape my cookie flavored mist in my room. The hilarious part was the halls reeked of marijuana. I’m a child of the 60s and although I never smoke weed now, I know the smell. The guy that was cleaning the carpets happened upon me in the elevator at one point and reeked of good quality weed. And I couldn’t vape in my room?  On the positive note, the room was clean and fresh smelling. The grab and go breakfast was modest but I loved the coffee. I had a load of laundry in the washer and realized I was out of quarters for the dryer but the sign in the laundry room stated quarters were available at the front desk. Nope. I was told I could go to the next hotel over for quarters but another guest was kind enough to share some with me. I cannot say this is a bad place to say, I’m just hoping my next random drug test at work is clean.  It’s a stoner’s paradise. Feel free to bring your smelly dog or weed but dontcha even think about vaping !  I won’t be back. What a joke.

Interesting

Nice people nice room has little kitchen in it.Nice comfortable bed,has a table and chair also a recliner with flat screen tv.The shower has an amazing shower head love that.They have a good size laundry room 4 washers & 4 dryers,vending machines.They have a grab n go breakfast bar with coffee & oatmeal,muffins,cereal bars with a good variety of each thing.The only problem that I’ve had is I killed a cockroach in the bathroom right when I got here.Other then that everything else has been good!!

A place to lay my head

If it wasn’t for Ashley we would no longer be staying here. Ashley is always pleasant to talk to and is always very helpful. She definitely knows her job and does it very well! We travel often and have stayed at many extended stay americas and this by far is the worst one yet, many people have had things stolen from their vehicles even catalytic convertors. Alot of bummy people stay here. Its a wonder how they can afford to stay here, by far most expensive and kinda trashy one we have stayed at. Like I said in the beginning if it wasn’t for ASHLEY and the convenience to work, we would NOT stay here!

ASHLEY IS AWESOME!!!

I read the info on the hotel and knew it would be limited service.....but wow. Breakfast was a couple of granola bars, instant oatmeal with no bowls or spoons, and coffee.

The rooms were decent, but the bathroom is in serious need of remodel. The shower barely sprayed, and the tiles were "painted" a while back and was peeling. Where it peeled, it looked like the tiles were very nice, so not sure why they did that.

Not sure I'd come back to this property.

Not at all what I expected

The rooms at this hotel are disgusting. The first thing we had to do was wipe down every surface with Lysol wipes and spread glade air fresheners around the room to make it feel as close to sanitary as we could pretend. Literally every amenity but the fridge and the iron was broken in some significant way; the air conditioner in one room didn't work, the one in the room leaked water; the shower pressure was pitiful; the cavity in the sink handle where a missing part was supposed to be was caked with what I hope was only beard shavings; there were holes and dents all over our walls and in the walls of the hallways; and the cherry on top: our TV's screen was cracked and broken to a comical amount. The staff was trying their best and were well intentioned, but were clearly and profoundly unsupported as they attempted things such as ordering additional clean linens which were "two days away."

After one night, two of our friends left and got rooms at a different hotel and if I could have afforded to, I would have joined them.

Probably the worst hotel I've ever stayed in.

I booked this hotel through RCI over a year ago so my wife and I could attend a conference.  This was a mistake! Not only is the hotel broken, run down and dirty, it is UNSAFE! If you enjoy the smell of MJ then you will be very happy upon entry, although it is documented that MJ use is not allowed clearly that is not followed. Also, there is a claim of breakfast included; however, the first morning we woke up, the coffee was empty and the creamer was thick and had gone off, enough said about the lie of breakfast.
The hallway that our room was on had piles of trash (for multiple days) there is a metal cap in the middle of the hallway, possibly for drain line access, it leaks! 
Our room was an Handicap Accessible room, in name only. The shower head, which should be a handheld, was a wall mount, and it had mold all around it. Cabinets had broken hinges, outlets were missing wall plates, and the GFCI would trip with anything plugged into it (not even turned on).
Perhaps the most disgusting part of the room was the bed. It looked clean, but was NOT. The sheets were so moth eaten and dingy we actually had to buy buy a bed set and mattress pad so we could sleep.  Most of the cloth in the room had holes in it from mold, moths or who knows...?
HOWEVER the lack of safety for me and my wife was staggering. The side door to the hotel was BROKEN OPEN! We watched multiple people performing questionable transactions go in and out of the hotel without any security. Ladies underwear was left in the parking, and an SUV parked next to us had its window smashed in. This and the endless parade of people coming in and out at all hours of the night make this hotel UNSAFE!
Perhaps Extended Stay American can send me a check for the bed set, and RCI can give me my money and points back?  But who am I kidding...
The attached pictures will support my statements.

Extended Stay America Suites Indianapolis Airport

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Accessibility

Services and amenities

Meals

Internet

Languages Spoken

Parking

Pool and beach

Beauty and wellness

Kids

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Paid on the spot

Payment