Name: Extended Stay America Suites Indianapolis Airport
Address: 2730 Fortune Cir W, Indianapolis, Indianapolis, Indianapolis, IN 46241, United States of America
Rating: 6

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Fridge

Family room

Smoke Detector

Cable TV

Hairdryer

Shower/Bathtub

Bathtub

Shower

Linens

Alarm clock

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Iron and board

Laundry

Safe-deposit box

Wake-up service

Telephone

Iron

Services and amenities

Coffee/tea for guests

Breakfast

Vending machine

Kitchen

Microwave oven

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Parking nearby

Parking

Beach/pool towels

Pool and beach

Doctor

First Aid Kit

Beauty and wellness

Family/Kid Friendly

Kids

Pets allowed (under 5 kg) (surcharge)

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Indianapolis International Airport

Extended Stay America Suites Indianapolis Airport

Indianapolis

This extended stay goes above and beyond. Judy and Sam and their whole staff have made this the best experience during my familys hard times. They actually care and have made everything easier. This staff has made this hotel my number one pick. Thank u so much

Best hotel ever

We paid for two rooms for two nights specifically due to our arrival time of 3:00am. So there would be no issue checking right in. Spoke to staff day before arrival and we were told to cancel the first day reservation because our entire reservation would cancel at midnight. We were told they would check us in without issue. Upon arrival we were told the computer is in audit during which no check ins can take place!!!! So after working all day and night we have to wait in a seatless lobby until the computer is done with the audit. Really? If they knew we were arriving at this hour why wouldn’t they simply check in the rooms and have the keys ready? Beyond me. Warning to anyone planning to stay in this hotel….STAY AWAY.

The most ridiculous check in ever! Worst hotel ever. Computer in audit and no check ins can take place until complete.

Judy and Sam are amazing also has wonderful customer service skills that is why I have a reservation for next week I just love them they are wonderful helped me through my whole stay good people at the front desk

Bob Wilson

If it wasn’t for Ashley we would no longer be staying here. Ashley is always pleasant to talk to and is always very helpful. She definitely knows her job and does it very well! We travel often and have stayed at many extended stay americas and this by far is the worst one yet, many people have had things stolen from their vehicles even catalytic convertors. Alot of bummy people stay here. Its a wonder how they can afford to stay here, by far most expensive and kinda trashy one we have stayed at. Like I said in the beginning if it wasn’t for ASHLEY and the convenience to work, we would NOT stay here!

ASHLEY IS AWESOME!!!

As many say, I only gave 1 star because there is not a zero star option.

This place is a rolling trainwreck.  Like an episode from Seinfeld where they take your reservation, but that does not mean they will have a room for you upon arrival.

After threatening and creating a scene, the night clerk scrounged up a room (Room 336) that should have been condemned  (see the gross pictures).

No hangers in the closets, urine stained sheets and mattresses, no cooking wear or utensils, disgusting carpet, broken telephone, one broken down luggage cart, a dried white substance on the cloth desk chair (DNA?) - it is a wonder that the State Board of Health allow this place to remain open.

On top of it all, when pointing these out to the manager, he said, OK, will give you one night free....which when reviewing the final bill, still did not follow through.  

I had no idea that Extended Stay is only a step above a trailer park and attracts the same kind of clientele that must not have a high level of expecting for lodging..

It is definitely a lesson learned.

Nightmare - Public Health Menance

I was in need of the room as close to 1p as possible. BEFORE I purchased the room I called to see if that was possible. Rosie thought I was asking for a 10am early check-in. I explained that I was calling to see about early afternoon. Reason being my guest had a 3am fight and wanted to get settled in time to get a good night's sleep and they were driving from bloomington. Rosie said between 1 & 130. So, 1pm I walked in the lobby and no one was at the desk. There was a paper sign that said to call some extension (without a phone number)?  I guess I was interrupting lunch. While finishing her bite, Rosie informed me that NOTHING is ever available until three. Oh, ok... Well, what to do in that area for two hours. After a riveting 90 mins in the steak and shake parking lot (covid and no inside seating anywhere) we made our way back to the hotel. There were now THREE people behind the desk and Rosie was the only one wearing a mask. Whatever, the check-in time is posted. It's cool. But, there are mask mandate signs all over the lobby and the employees were not following it. They were both great. Much more pleasant/professional than Rosie. But even with the tiny table they have set up for "distance", you are four feet max from the person. (There is a plexy screen that covers about 1/4 of the desk area that only the mask wearing Rosie was behind.) While there I saw them not only allow, but serve patrons with no mask. I also noted in the hallway that housekeeping was not masked either. There is currently a countywide mask mandate. Get with it.

At this point, I'm just wanting to get to the room. It was very clean and nice digs. There were no cups or glasses or anything you'd normally expect being in a place with a kitchen. Basic wifi is enough to stream music but not movies. For the price it was a 9/10. Customer service... Not sa much.

I had concerns going into this since this property did not have links to book on TripAdvisor. But the links were there on Google, so I booked on Priceline. I will always book through TA from this point on. Wonder why they are the only place in this large (12+) cluster of hotels that is not on TA? 

*(I can't help but think that our "queer" appearance had something to do with Rosie's atitude. It is a very large property. There's no way it was entirely booked. But, again, check-in is posted and so is the mask mandate... I guess it's pick and choose.)

NO early check in

This is a great Hotel. Not only was the place very well maintained, the room was very pleasant. There was a small kitchen with refrigerator, microwave, and stove in the room. There was an on-site laundry mat here as well. The check-in and check-out process was very simple. You'll definitely enjoy staying here.

Really Nice....

So I registered and was told they had no cookwear or dishes in the room so I figured that was fine. I had a bottled beverage and just assumed I could use the bathroom cups for that. Nope. No cups in the entire suite. I returned to the desk and after much consideration the desk clerk gave me styrofoam coffee cups. That was adequate. On check in I had to initial I would not smoke cigarettes, weed or vape in my room. I used vape to end my 45 year cigarette addiction and I still enjoy some smoke with zero nicotine but being the consummate rule follower, I did not vape my cookie flavored mist in my room. The hilarious part was the halls reeked of marijuana. I’m a child of the 60s and although I never smoke weed now, I know the smell. The guy that was cleaning the carpets happened upon me in the elevator at one point and reeked of good quality weed. And I couldn’t vape in my room?  On the positive note, the room was clean and fresh smelling. The grab and go breakfast was modest but I loved the coffee. I had a load of laundry in the washer and realized I was out of quarters for the dryer but the sign in the laundry room stated quarters were available at the front desk. Nope. I was told I could go to the next hotel over for quarters but another guest was kind enough to share some with me. I cannot say this is a bad place to say, I’m just hoping my next random drug test at work is clean.  It’s a stoner’s paradise. Feel free to bring your smelly dog or weed but dontcha even think about vaping !  I won’t be back. What a joke.

Interesting

I read the info on the hotel and knew it would be limited service.....but wow. Breakfast was a couple of granola bars, instant oatmeal with no bowls or spoons, and coffee.

The rooms were decent, but the bathroom is in serious need of remodel. The shower barely sprayed, and the tiles were "painted" a while back and was peeling. Where it peeled, it looked like the tiles were very nice, so not sure why they did that.

Not sure I'd come back to this property.

Not at all what I expected

I want to give them zero stars for the simple fact they do not provide excellent customer service and I'm in the business - to charge a guest to check in early if their flight arrives way before is ridiculous. To not have a manager available on a Saturday is another fail. Not extending enough. Will not stay at another one of these hotels ever again!

Extended Stay America Suites Indianapolis Airport

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Paid on the spot

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