Name: Hawthorn Suites by Wyndham Indianapolis North
Address: 3553 Founders Road Indianapolis,Founders Road, Indianapolis, Indianapolis, Indianapolis, 46268, United States of America
Rating: 6

Shopping on site

24-hour reception

Smoke-free property

General

Indoor Fireplace

Rooms

Accessibility features

Accessibility

Luggage storage

Laundry

Services and amenities

Buffet breakfast

Meals

Wi-Fi

Internet

Multi-language staff

Languages Spoken

Barbecue grill(s)

Recreation

Business center

Business

Extra decontamination measures

Health and Safety Measures

Location

At the hotel

Indianapolis International Airport

Anderson Municipal Airport

Hawthorn Suites by Wyndham Indianapolis North

Indianapolis

Beware! Don't trust them to keep you reservation! I always try to book months in advance, but 3 weeks before arrival this hotel canceled my reservation with no explanation!  That's very unprofessional! I wonder if they canceled reservations with lower rates because they had a better offer for an incoming event? Now I'm left looking for a new place to stay and having to pay more!

Canceled My Reservation With No Explanation!!!!

I wouldn’t recommend this location to anyone. I attempted to resolve the situation by asking for clean linens since the blankets had chocolate fresh stains on beds along with pubic hair. Disgusting!! Also garbage outside of room that had urine all over it. 

Filthy rooms- poor attitude of cleaning staff

This place use to be so nice,now it’s a mosey wosey. Tub was dirty,bed linen had mildew stains on them,couch was broken. No towels in room. Ask the front desk for new linen and to have room service clean bathroom and neither one was achieved 

This place need a complete facelift

Staying in a ditch covered with mud would have been better. The rooms are absolutely disgusting. The couch was stained, there was no SOAP or towels in the room. It was dirty. DO NOT STAY HERE! It was terrible!

The WORST motel eperience

This hotel is dirty, kitchen was not equipped with a single item. There were no cups for use at the bathroom sink. Not enough towels were provided. Broken glasses and debris surrounded the entry way. The pool area had chairs that were broken and had ripped cushions. Not a single staff person wore a mask even though there was still a mask mandate in that area. Can’t believe this hotel operates under the Hawthorn Suite name.

Can’t believe this filthy hotel is a Hawthorn Suite hotel

Everything love The service quiet  night to stay Warm very neat clean love this place Good sense of humor at customer service desk very supervised and concerned about their customers and their neither stay appreciateYou're welcome

Everything

I am a regular at the Hawthorn suites as well as a Wyndham Rewards member and the way that I was treated here in the middle of this crazy pandemic was completely ruthless heartless. I am currently pregnant and living out of my car. I had my whole life in my room and had to wait on a help to lift all my belongings or have someone come out to the hotel with their bank card because I was waiting for mine in the mail. I couldn’t get back to the room by checkout and was told I would added to a DO not rent list! People fall on hardship but I am a regular and have plenty of money I was lacking the strength to grab my stuff and a bank card. I tried to pay once I arrived. I was told it was too late and I could never return. On top of all this mess I had the worst experience dealing with the very unprofessional and disrespectful front desk clerk Julie. I’ve never been treated so bad and talked to like trash as if she was not at work and doesn’t work in a customer service field. She had no compassion and was very ghetto! I will tell everyone I know to never come here. It has to be new management because I’ve never had any previous problems ever!!

Never STAY HERE VERY UNPROFESSIONAL

Don't even bother to tell them about your status if you are a wyndham rewards member because they could care less. If you want to take a warm shower you better take it in less than 45 seconds because the water will get freezing cold and you will have to wait hours before it warms up 

Rude staff and Freezing cold water

Let me start off if I read all these negative reviews off here before booking I probably would not of stayed.. we are open minded people and I am glad we did stay..we only needed it for 1 night and when we checked in we were upgraded to a suit which was awesome since it was my bf bday... so we had an upstairs loft 2 king beds, pull out couch ( which was kinda ruff looking they could change that out) 2 bathrooms ( downstairs tub looked dirty but more closer we looked it’s stained) the water never got hot.. so a warm shower.. kitchen was nice decent size frig, dish washer, cabinets you can request pots and pans we didn’t need them..it has a electric fire place.. remotes are wrapped in plastic that they been cleaned..
We always pull top sheets back and check for clean/ bugs was good.. but mattress needs alittle vacuum wasn’t terrible.. if they just tidy it up alittle I think they would get better reviews...
The down stairs bed was comfy and decent pillows I thought. They have parking right by your room..
Altos of choice to eat around and (The fashion Mall is about 25 min) must go!! And zaxby has good fast good.. Ford garage restaurant about 30 min so much to do!!
All the lamps have plug in ( not usb) 
The girl and young bank at desk was nice and very helpful.. we didn’t have there breakfast we brought our own.. we stayed in building 2, (224) upstairs.. I would give them another try for price under $80 it was good for our 1 night..

We were over all happy

Filthy dirty place! No kitchen supplies unless you ask for them. Dirty towels. Dirty floors. No wet bar as their website advertised. Employees didn’t care or offer resolution to cleaning the room, nor would they reimburse our money. NEVER AGAIN! 

Hawthorn Suites by Wyndham Indianapolis North

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