Name: Extended Stay America Select Suites - Kalamazoo - West
Address: 1653 S 11th St, Kalamazoo, Kalamazoo, Kalamazoo, 49009, United States of America
Rating: 7

Elevator/lift

Smoke-free property

Express check-out

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Vending machine

Meals

Free Wi-Fi

Internet

Hiking

Recreation

Parking

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Oasis Hot Tub Gardens

Crystal Woods

Kalamazoo Battle Creek International Airport

W. K. Kellogg Airport

Extended Stay America Select Suites - Kalamazoo - West

Kalamazoo

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

My experience was very horrible i was going back in fourth with corporate office because staff told me one thing and blamed it on other staff when it was the black lady fault and i was told one amount was due and than told something it was a different amount There is a very bad roach issue and black mold issue i brought this issue to staff they didnt care so i contacted the health department and sent all my pictures. Staff is very rude and racist the lady made a racist remark i reported it to the corporate office. Do Not Stay at this place check your bank statements they take what they want Bed Bugs extremely bad. I also reported it to the better business bureau for a fraud alert 😡 and they are investigating it. BEWARE

Horrible experience DO NOT STAY At extended stay Kalamazoo

I am writing this from my car due to me being stranded with no place to go. I was in Kalamazoo for work and I had to be at work from 3pm-3am which unfortunately fell within the the check-in time. On the website, I saw that when it came to early check in, you could call or it could possibly be a fee. I arrived an hour and a half early and asked if it was possible to check in early and the lady at the front desk didn’t even stand up from the back and just shook her head no. I explained to her my situation and told her I wouldn’t be able to get off till 3am and arrive no later by 3:30am and she reassured me that I would still be able to check in. However, that was not the case. I am in a hospital, I was on my feet for 12 hours and I wanted to be able to take a shower and lay in a comfy bed but no I am in the back seat of my car till 9am for a manager because an employee didn’t know their policy. I am extremely disappointed and as you can imagine incredibly frustrated. Hopefully the manager will be able to help resolve this issue. It still left a sour taste in my mouth. 

Employees don’t know the policies

Ramona was on it our room wasn’t ready so I asked for chair (cux I can’t stand that long) was given one five minutes later boom room ready stove top clean refrigerator full-size both beds made up nice clean crisp sheet’s blankets was a-1  had 2 straight chairs a place to hang and put up my clothes bathroom clean✅ only issue I had was nothing best hotel I’ve stayed in thank you Ramona u went above and beyond thank u

A-1✅

I am back for my fourth stay:  see previous review dated April 2022.
This time, only for about 2-1/2 weeks.  Under the new ownership of Extended Stay, prices have gone up a bit, but are still very reasonable.  They are between managers at the moment, but Ramona is still here, still doing a great job. .  . It is a basic accommodation with the essentials of a hotel room combined with a studio apartment:  full-size bed, bedside table w/drawer and shelf, small table/desk, two straight chairs, place to hang clothes,
TV w/cable channels, small three-drawer dresser.  .  . Includes mini-kitchen of full-sized refrigerator, two-burner stove top, microwave.  No kitchen supplies, however; you have to
buy or furnish those yourself. . .   Card-operated laundry on main floor.. .
When I reported issues with the TV, the window blinds, and the refrigerator--things any previous occupant should have noticed and could have reported--they were all fixed promptly by the same efficient maintenance guy--Rob--as a year ago. . .  I think they should replace the toilet seats throughout with ones that have a cover.  It is unsanitary to be flushing toilers with no covers; repeated studies have shown toilet residue gets spewed around the room if there's no cover.

New ownership; still the same great secure place with all the basics and fine staff

This is the second time I've stayed here for an extended period. First time, when it was Value Place, 2010, for four months.  I've returned now for six weeks.  Manager Kevin was very responsive to all my requests: quiet room, away from others, a loan of a few kitchen items left by a previous guest (which I will return to him when I leave).  . .   When I reported that the valve in the bathtub faucet that you pull up to activate the shower took superhuman effort to budge, and then only moved half the water:  I left for a couple of hours, and when I returned his maintenance man Rob had gone to the store and returned and installed the new part so it works like a charm.  When I reported a problem with the TV, Rob came immediately, analyzed the problem as a TV at the end of its useful life, and replaced it with a new one . . .  Receptionist Ramona is also friendly, responsive, and knows her job. . .   Housekeeping for long-stay guests is every two weeks, which suits me perfectly.  (You can pay a little extra if you want more frequent attention.) .  They leave the room and bathroom spotless . . .  The room has excellent lighting.  I'm at the end of the hall on the fourth floor, and sound-proofing is so good that I'm not aware of anyone else nearby.  Highway traffic also supplies a "white-noise" background. . .  Suggestions for improvement:  corridors and especially stairwells need more clean-up attention than they're getting, which I'm guessing is a staffing issue.  And connection to the internet--even the connection you pay a little for--is spotty at some times every day.  I plan to return next spring.

Quiet, well-managed place with great staff

As a Veteran who has is ever transient due to a disability earned overseas, this hotel has been a God send. It is the Ritz Carlton of barracks rooms, and most of all, it is a SAFE place. Don't let the ratings fool you, those are posted by folks who want the vacation feel, this is an apartment away from your apartment. They trimmed all the things you won't really notice, but it shows in the very modest rate. You will not find better for the price, and the ladies here work hard to keep it clean, and are there for you at the drop of a hat. Of course it is squared away, the General manager was a soldier once himself. Keep keeping the riff raff down the road Kevin, thank you for your service. I will definitely be back.

A place for families, soldiers, and working men and womnen.

The worst!!! They have cockroaches!!!! Don’t stay here!!!!!! They give excuses for crappy & dirty rooms! There is always people fighting or arguing outside that wakes everyone up! They do take animals, & you can tell...the rooms are covered in hair & smell like wet dog! Then there is dog poop all over outside! Save yourself the trouble and stay elsewhere!

Person

We stayed for three nights with our two dogs due to our bathroom being renovated.  WoodSpring is one of the only pet friendly hotels in the area and the price is reasonable!  We new prior to making the reservation there was  no coffee maker in the room, so we purchased a cheap one to bring with us. ( I mean coffee is essential, right? ) The room was clean, basic, and the staff was friendly and courteous and it was generally quiet. Our biggest complaint? The laziness of some pet owners that did not pick up after their dogs.  The feces is mounting and there will soon be more of that than grass to walk the dogs on.  Whether the guests pick up it up or someone else that is hired to do it, it does need to be picked up.  It makes the property look bad!, it could be tracked into the hotel, and leaves responsible pet owners no clear place to walk our pets :( Otherwise our stay was comfortable.

Adequate Accomdations

When you drive by this place, it looks like a very nice place. 

If you read the reviews I’ve posted, you may notice that no matter what, I try to promote the good in places I visit. I would like to do that for WoodSpring but there is not much good I can say. I was in Kalamazoo for a 3 day class being held at WMU School of Medicine (Wmed)

I understand this is an extended stay hotel. To me that should mean people working out of town staying for a week or maybe a little longer. Not people living in the rooms. I checked in and inquired why my nightly rate was almost twice the advertised rate online. I was told it was because I was only staying 4 nights and the online rate was the nightly rate for 7 nights. Even their sign advertised $299 weekly and I was being billed $333 for 4 nights. After overpaying for my room, I had to pay an extra fee for wifi which I needed to do prepare for the next days classes. Clean towels, if needed were an extra fee. 

The outside looked nice and new. From what I can tell they have fixed up the outside somewhat recently. But
the minute I walked in there was a heavy odor of marijuana throughout the building.  I got to the 4th floor where my room was and it smelled like someone had been cooking fish every day I was there. 

Most of the time, there were some fairly unsavory looking individuals that would just hang out by the main entrance. The ladies would not leave the building without me. Often, while these men were standing outside, cars would pull up and talk to the people for a minute then drive away. Make of it what you wish. 

The room itself was adequate to stay warm and dry and had a place to sleep and shower. It was poorly cleaned and not well maintained. 

The tub/shower didn’t drain properly.   The shower itself had a lot of rust colored staining on it - but when the shower was turned on, I had to run the shower for a good 3 minutes to clear rusty water to get clean water so I could shower. 

Next to where the TV was located - on the floor where the carpet met the wall, there was a substance in a line approximately 6-7” long and quite thick. It was obviously noticeable.

The the whole room had dog hair all over it. Not just a little bit in one spot. A lot of hair all over.  As I said, just not cleaned and maintained well. 

I guess I should know you get what you pay for....the problem is I paid $75/night ($333) because I was staying for 4 nights but I could stay for 7 nights for ($299). Y$42.71/ night.  That means I paid $32.29 /night more than their advertised price plus the extra cost of internet. 

Some might say “what do you expect, it’s an extended stay place hotel” except there is another extended stay place very close by that is much cleaner & nicer that offers free breakfast and WIFI.  That was actually the hotel I thought I was booking for my stay in Kalamazoo. 
Pp

Don’t judge this “book by its cover”

When i arrived at this hotel i was with my children who were very excited.  Needless to say they were a little crazy. But i was greeted with a warm smile and a happy voice.  Which reassured me I had come to the right place. The young lady's name was carolann. She answered all my questions and was more than helpful. She made me feel welcome. And i will definitely be staying here again thanks to her. Also the room was clean. I had EVERYTHING i needed.  And i have not one complaint.

Extended Stay America Select Suites - Kalamazoo - West

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment