Name: Grand Hotel
Address: 1 Chase Hill Rd, Kennebunk, Kennebunk, Kennebunk, ME 04043, United States of America
Rating: 9

Shopping on site

Air conditioning

Elevator/lift

Smoke-free property

Heating

Terrace

All Spaces Non-Smoking (public and private)

Reception desk

General

Non-smoking rooms

Room service

Family room

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Concierge services

Luggage storage

Services and amenities

Breakfast

Snack bar

Bottled water

Meals

Free Wi-Fi

Internet

Transfer services

Transfer

Free bicycle rental

Hiking

Sun Deck

Recreation

Free parking

Parking

Beach facilities

Beach/pool towels

Pool and beach

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Maine Art Gallery Framing

Kennebunkport Harbor

Dock Square

Northlight Gallery

W. Robert Paine Gallery

St. Anthony's Franciscan Monastery

First Families Kennebunkport Museum

Mast Cove Galleries

Kennebunkport Village Green

Gooch's Beach

Sanford Seacoast Regional Airport

Portland International Jetport

Pease Air Force Base

Grand Hotel

Kennebunk

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We've been coming to KPT for over 30 years. We've stayed at nearly every hotel in the port. This hotel is well appointed, clean,comfortable bed and has a fantastic location, walking distance to everything.



Grand Good Choice!

My Mom and I took a girls trip to Kennebunk and found the Grand Hotel to be the perfect spot to rest our heads. 
I really enjoyed the art gallery, room with a view, superb location, and top notch customer service. I should note that there isn’t full time staff at the hotel, which they are very transparent about. The staff is available 24/7 over text/phone and are at a local sister facility. 
This was actually quite enjoyable, made me feel that I was at my home as opposed to a hotel. 
The complementary breakfast was great, and there are bicycles we used to ride down to the beach. 
We LOVED KPT and would most certainly
return to the Grand!

Fabulous time in KPT

First of all great location, great room, clean.  The only thing we didn't like was the fact that there isn't a check-in area.  You need your phone to get in and out.  Just feels a little unwelcoming.  If this doesn't bother you, you will enjoy!  Oh and the mattress was saggy.

Feeling a little cold

We stayed here last year  (2021) the same weekend and had a great experience.  Very clean room, no issues at all. We were anticipating the same experience ., We were very wrong.
They don't have staff at this location, it is a text and app set up for check in/out and keyless entry with a third party app.
To start the app didn't work, so we had to call the sister property to get physical keys sent over.. 
Then we went into our room 308. The heat didn't work. Call the sister property again and they send a bell boy over to assess the situation. While in this room we notice large stains on the rug and and furniture. Rips in the furniture and less then clean bathroom. We were switched to another room down the hall... no heat. Also no closet or dresser for our belongings.
Third room was not clean and still no heat. The entire time this is going on, the front desk is talking to the bell boy, not us, the customer..
We try to call the front desk and get disconnected numerous times. We texted as well with  NO response, even though they had encouraged us to reach out via text message as the best mode of communication..
So now we have to get in our car and drive to the sister location.
While the woman at the desk was courteous , when asked to speak to a manager, she attempted to play herself off as one. I had to press the issue.
When the manager came out she was very professional and assisted in getting a room with heat and a place for our belongings. They upgraded the room to a bigger size to accommodate.. Mind you there were only 3 other cars in the lot, at most all weekend. They were far from fully booked. So providing the proper room should not have taken over an hour all together 
The room we finally checked into had working heat. It also had a ripped carpet and a balcony door which did not lock.
The app for the key system to enter the building and room worked about 50% of the time. 
The continental breakfast was typical of a boutique hotel, however the muffins and bagels were steal. The bagel slicer was broken and the sharp end was sticking up with screws loose. We place the broken utensil on the desk. The next morning the same broken utensil was placed on buffet for guests to use the next day... still broken .
The location of this property is ideal.  It is walking distance to everything. It was very disappointing to deal with all the issues. For the money they charge the property needs some major attention. Unfortunately, they own a good portion of the hotels in the area and apparently do not feel like guests should get a good value for the money spent. 

Charging for 4 star hotel

The hotel room has water stained with peeling wall paper and the room itself was not equipped well for the nightly price. There was no closet only a wardrobe was provided that also served as the coffee area. The designated side for clothes did not fit a regular size clothes hanger! The bed was comfortable and the location of the hotel was great if you want to be right in the downtown area but it is not worth the price. As described, there is no staff on site if you have an issue, however, during our check in thankfully someone was there because the keyless system did not work. I tried calling the sister hotel, as instructed, and I was disconnected several times. We would not return to this hotel.

Fair but not Good

Stayed a couple of nights mid week at the Grand Hotel in August.  It’s such a perfect location, right in the heart of Kennebunkport.  Just park the car and walk to any number of restaurants and shops.  The room was clean and comfortable.  I used the virtual key/app to get in  and out of the hotel exclusively, I never met a member of the staff during my stay - which was fine, I didn’t have any problems.  They had two cruiser bikes parked out front, I used one early one morning for a quick 5 min ride down to Gooch’s beach for a sunrise walk.  Just such a nice and safe place to unwind.

Perfect location and excellent hotel

Beautiful, clean room. Comfortable bed. Nice and quiet AC. Great location. Great room service. Friendly and welcoming staff. Easy access to hotel and room with the virtual key. Continental breakfast included. We definitely will be back!

We will be back

I had some questions/concerns based on other reviews of the Grand Hotel. We travel extensively for business and fun. We booked a "Grand King with Balcony" and were assigned room 202. We got to Kennebunkport early, so we went to the Kennebunkport Inn to pickup physical key cards. We also had the app downloaded. The front desk at the Kennebunkport Inn was helpful and welcoming.

The overall hotel feels up to date and clean. It has an elevator. Upon getting to our room, we were impressed with the cleanliness, quality and size. Everything was modern- the bathroom was excellent. The balcony was large and perfect if you wanted to look out onto the main street. We had no issues using the key card and/or the digital app.

The hotel was plenty quiet at night- barely heard anyone else, and it was sold out. There was no real noise from the road despite our room facing the main street.

My feeling is others who gave the property low reviews were due more to mismanaged expectations than anything else. I can understand if you are not comfortable using your phone as your key. I can also understand if you expected someone at the front desk when you checked in or if you were looking for more amenities such as a restaurant/bar in the hotel. All of this, though, is stated on their web site and should not be a surprise.

What was a positive was how welcoming everyone was and willing to help in any way! We loved our first visit to Kennebunkport, and look forward to returning- we'd definitely stay at the Grand again.

Excellent hotel and stay- incredible location

App/Virtual Key did not work upon check-in. No physical key was left for us as was stated in the texted directions. Had issues with access that were resolved by the Kennebunkport Inn staff but resulted in my girlfriend and myself missing part of our planned event. Would not recommend as the stay was tarnished by this experience.

Major Issues with Access

Great location. Hotel did not provide cleaning service or towel replacement without repeated requests. If there was a Covid restriction in place it would have been nice to have been informed. Stairwell carpet was dirty and needed vacuumed as did the room carpet. Bed was comfortable and bathroom was nice. Breakfast was delivered in the morning outside our door for one person despite two being in the room! There is no attendant on site but the Kennebunkport inn staff (sister property) was very helpful

Grand Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Payment