Name: Hampton Inn Laplace
Address: 4288 Highway 51, Laplace, LA 70068 , United States of America, LaPlace, LaPlace, LaPlace, LA 70068, United States of America
Rating: 9

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

General

Non-smoking rooms

Family room

Cable TV

Hairdryer

Shower/Bathtub

Toiletries

Rooms

Accessibility features

Accessibility

Iron and board

Laundry

Safe-deposit box

Luggage storage

Telephone

Iron

Services and amenities

Internet access

Internet

Free Parking on Premises

Parking

Swimming pool

Outdoor pool

Pool and beach

Business center

Event facilities

Fax and copy machine

Business

Fitness facilities

Sports

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Louis Armstrong New Orleans International Airport

Lakefront Airport

Hampton Inn Laplace

LaPlace

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

A little dated but nice place.  Check in efficient for a walk up.  Staff nice and friendly.  Rooms clean and comfortable.  Breakfast 6-10 am on this weekday.  The usual - make your waffle, hard boiled eggs, some whole fruit, milk, yogurt, etc.  Coffee basic and marginal taste IMHO.  Above average fitness center for a facility of this size - kettlebells, dumbbells, a few cardio pieces, and a cable machine.  Wifi a little slow - around 4 Mbps per Speedtest on my iPhone.  Parking adequate.  Convenient right off interstate and just a short drive from New Orleans.

Nice Place

Outstanding hotel.  Very clean.  Rooms seem new.  Large bathroom with strong shower.  Nice fitness center.  Quick access to I-10.  Friendly staff.  Restaurants about 1-2 miles away.  Very quiet.  This is the best hotel in La Place.

Outstanding!

It was a nice representation of the brand.  It is an older build  but it's been renovated nicely.  The staff was fine and the room. Was clean and comfortable.  Nice mattress and fridge and microwave in the room as well as internet tv.  Close to shopping and restaurants.  Right off of hwy 10. Price was really great. Outdoor pool and a nice fitness center

A nice representation  of the brand 

Terrible Manager customer service. I’m a Diamond (for life) customer not that they care, but I couldn’t get my room cleaned (even though it was requested) 2-days in a row! The “manager” was flippant and unwilling to do anything- even blaming me for not ‘requesting’ cleaning. When I said I did! She said it was written down in the wrong place- acting like it was my fault, and was unwilling to do anything.  When I said that I would file a complaint with the diamond desk she said “go ahead” so I will!!!   BEWARE HORRIBLE CUSTOMER SERVICE

HORRIBLE CUSTOMER SERVICE

I have been coming to this Hampton Inn for 10 years to visit family and I give it mixed reviews depending on who is working that day. Lol. The front desk is very nice but the lady in charge of the breakfast should be replaced or retrained. I actually felt bad complaining to the front desk because they are ALL so nice and helped me right away. The breakfast lady is just slow and can't be bothered y'all so know that. Lol! Otherwise very nice hotel. I highly recommend it.

Brand spanking new stuff but terrible service

Attending a Christian Conference for couple days and this hotel just off I-10 was perfect. Wonderful showers and attentive breakfast staff. Room was very comfortable with 100 degree weather outside. Definitely will stay again next year. 


Perfect location

Very clean, well maintained and updated hotel. 
Kudos to the staff, especially Tracy up front. She definitely knows the importance of representing a company/brand.  Not only I had a good experience with Tracy but I have observe her all week with her customers and she’s an awesome team player. Thank you! 

Comfortable 

Despite a malfunctioning elevator which was evidently repaired long after our (and everyone else's) departure, I was prepared to tag this stay as between decent and good, due to decent customer service, as well as quality of room.

BUT

All of that went by-the-by when the wise-guy manager, the day after check-out, tried to weasel out of the compensation discussed by the previous front desk manager (during the day OF check-out), the one who was actually there when the elevators broke and we, and everyone else in the hotel, had to drag all luggage down staircases.

The excuse from this paragon of generation Z ambivalence and unaccountability was: the problem got fixed that evening (IE, after all affected guests had long since departed).

Furthermore, despite telling me that she had not had time to investigate the matter, this new front desk manager decided she knew enough to refuse to honor the commitment of the last one.

How that works, I'm sure I'll never know.

But the commitment hasn't been fulfilled as yet, and we await awarding of the discussed compensation which, in order to avoid escalation and problems between this person and her superiors, etc. should arrive in the next day or so.

Bait and Switch

Within mere days of arrival, we found out that the hotel was CLOSED. Repairs for Hurricane Ida damage was cited. The Hurricane occurred a YEAR AGO, plenty of time to notify guests, shuffle reservations, etc. we can hardly imagine the problems we’d have arriving after a long flight to a dark hotel.

We have stayed at this Hampton many times over the years. It is one of the BEST in the chain.  Except for this major disconnect!  8/16/22

WHAT HAPPENED HERE?

Do not stay here-it is dirty and the team members are not there to help. Be prepared to wear your mask only to be greeted by the team members not wearing theirs. Way to far from the attractions even for the price. Stay downtown 

Hampton Inn Laplace

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