Name: Rio Grande Plaza Hotel
Address: 1 South Main Avenue Laredo,South Main Avenue, Laredo, Laredo, Laredo, TX 78040, United States of America
Rating: 6

Restaurant

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The Outlet Shoppes at Laredo

San Augustin Plaza

Casa Ortiz

Jarvis Plaza

Villa Antigua Border Heritage Museum

Fort McIntosh

Laredo International Airport

Quetzalcoatl International Airport

Rio Grande Plaza Hotel

Laredo

Well to begin off the only thing i liked about this hotel was the food.  Let me tell you that the food was great the panchos and chicken strips.
The service was horrible my the front desk specially by a "lady" who would dress as if every time she had just woken up.  Aside from that she had a mouth of a sailor and an attitude.  The cleaning lady was bad at her job like she didn't even clean the rooms or made the beds.  Totally horrible there were roaches everywhere i mean everywhere..

Worst Stay ever

A former Hilton Hotel built in the 70's, this cylindrical tower on the edge of the Rio Grande is not the sterile, homogenous chain hotel that inundates Laredo. It's charm is it's location, it's staff and it's old school appearance. The rooms are spacious with wonderful panoramic views of both Nuevo Laredo and Laredo, a swimming pool, bar/restaurant and quiet with merely the sound of the train. I left a chain motel to arrive here and couldn't be happier. All of the staff including managers Ruben and Armando are extremely friendly and have accommodated my every need. If you are creeped out by a stain on the rug or not having state of the art fixtures, don't stay here, but I wouldn't stay anywhere else.

Location, location, location

My brothers & sisters and I had a celebration for our mother's 80th B-day on August 18, 2012.  It was a great experience for us.  The food was great and there was lots of it. Special mention goes to Mr, Gustavo Rojas, did a great job for us.  The staff was always ready to assist our guests.  Fausto (I think was his name), has a great personality he made everyone feel very welcome.  The hotel manager was tentive to our needs.  My brother had his wedding reception there over 20 years ago and continues to have dinner at the restaurant.  He had his daughter's college graduation there too and recommended it for our mom's party.  On behalf of the Rosa Gonzalez Family, Muchas gracias a todos. L. Molina

Staff, hotel manager, facility, service

My wife and I wre visiting Laredo on business.The hotel was recommended to us by the local company representative. The Hotel is old and needs to be refurbished. We arrived on a Sunday evening about 6pm. The parking lot was a gravel/dirt field next to the hotel. As we had just driven several hundred miles, we went straight up to the room to prepare to retirefor the night. As mentioned in other reviews, the view was pretty good from the 8th floor. The Rio Grande River was one block away rom the hotel. I was comforted by how many Customs Officers were stationed in vehicles along the river near the hotel - we could usually see at least three ICE Units at any one time. 

Once inside the room was dark even when the three lights were on. We did not have a remote to turn on the TV. I had read that we had to ask for one at the desk. There were exactly two clean towels in the room.One extra towel had been left on the hook behind the bathroom door. It had blood spots on it. I assumed someone had cut themselves shaving or something. I went to get ice for cold water only to find the ice machines on the 6th, 7th and 8th floors did not work.

We went to bed early, got up early and left for our business meeting. We came in late in the evening and retired for the night. We got up early the next day to prepare for our departure. This was when we saw several dark red stains on the carpet between the beds and red streaks on the wall behind the TV set (looked like blood stains to us!)

Obviously we were quite upset about this and packed our belongings to leave immediately. Upon our check out, the desk manager said that if we would have said somehting earlier he would have certainly moved us to another room. AS we said we were leaving the city, he did offer us a discount the next time we stay there. We shook our heads.... walked out of the hotel and did not look back!

Don't Do It!!

Ok.....so my first impression of this place was acutally ok.  The rooms are nice and the staff is friendly.  The view into Mexico is awesome at night.  Now on to the frustrating thing about my stay.  You have to ask for your tv remote...What the heck is up with that!!!  Also, when it comes to askin for towels you might as well bring your own, because you won't get any it is awful. I had to ask 3 times for extra towels, washcloths and hand towels.  So when I did finally get them I get only two towels, no extra washcloths or hand towels just big towels.  I thought maybe with the language barrier I would go ask again for the items I needed and to see if I could possibly get our trash emptied.  Well the whole day went by and still nothing.  I had to finally ask for a 5th time and it was taken care of by the end of the day but we still only had one washcloth for two of us and only one hand towel. I guess maybe I'm a little more picky then your average traveler but I don't like to share washcloth with my husband...lol... 

Another kind of creepy thing is that the elevators start moving before the doors actually close...that kind of made me worry several times and when you get in and the doors don't shut but the manager tells you "it's ok we just rewired" and he just starts pushing buttons....YEAH OK....I just stepped out and said I will take the stairs...

Now the food is good and there are some very friendly staff....so if you don't have issues with any of my complaints it is a nice place to stay.

How hard can it really be to get extra towels!!!

My wife stayed here on June 16 and paid the $59.27 with our Master Card. This resulted in our card being charged six times after that, the cost amounted to $775.14! We contacted the hotel and they let us go. We filled out a police report and also contacted our bank to protest. Because the Rio Grande Plaza still uses our card, I had to have an account that I've had since 1989. If you stay here, you should definitely pay in cash. This has now happened to other family members. My wife was here because of a family meeting. What a shame that the hotel has already cut out the credit card system without a lock.

Rio Grande Plaza Hotel

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