Name: WoodSpring Suites Lebanon
Address: 205 S Eastgate Ct, Lebanon, Lebanon, Lebanon, 37090, United States of America
Rating: 7

Elevator/lift

Smoke-free property

Express check-out

Reception desk

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Vending machine

Meals

Free Wi-Fi

Internet

Parking

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Smyrna Airport (Tennessee)

Nashville International Airport

WoodSpring Suites Lebanon

Lebanon

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This was a very clean, peaceful place to stay while being on travel assignment. Tori the front desk staff is always helpful to the needs of guests. I've been here since February and I've never had a problem with anything.

Extended stay

Our room was very clean and hotel staff was very friendly. I didn't like that the office closes at 6PM. However, the wifi was very slow especially on the fourth floor. The other guests were not loud and thats good.

Very nice staff.

I stayed on the second floor from June 28 to July 3, 2018. My room was virtually spotless, with everything in great working order. There are guests who stay at the hotel for weeks, probably months at a time, so the property has sort of an "apartment house" feel to it--which I think is a plus, in that things definitely quiet down after 9 or 10 pm. It seemed to me that the guests showed an increased regard for each other, as they know they will likely see each other multiple days. No, it is not a fancy place, but the staff were all very friendly and helpful!

Many reviews have looked negatively on the limited hours of the office/front desk. I found, however, that these hours were adhered to faithfully, and they were listed on check-in paperwork and online. I didn't have any problem adding days to my stay--the office was open mornings, and the after-hours phone number worked great for me when I needed to rebook on Sunday.

As I said, all employees I spoke to from the desk to housekeeping were terrific and friendly. I didn't catch everyone's name unfortunately, but people like Delia and Rebecca were quick with answers and very accommodating.

I would definitely stay at the hotel again. I feel, too, that I got a remarkable value for the cost!

Excellent Value, Good Place

Room was perfectly clean and very updated the cons. No blackout curtains as this trip I worked overnights and like it dark when I’m sleeping. Only other con is limited front desk hours only until 6pm that’s really early

Clean and comfortable

The room was clean and neatly decorated. The kitchen area was a great feature to heat up food and keep drinks cold. James at the front desk was welcoming and helpful. He was easily able to answer all of our questions and gave us good recommendations about the area.

Good stay

I guess the lack of visible staff is our biggest complaint. We had issues with TV, lack of a stocked kitchen, and problems with the shower but there wasn’t anyone to tell. We could’ve called, I suppose. There was no one even to check us out. Maybe they’ll email a receipt?

Help wanted

Booked non smoking room. Finally got in room after multiple key card problems and discovered the non smoking room had heavy smoke smells and multiple ash trays setting around in it. Was to tired to deal with it. The bed did sleep well though

1. I was overcharged & it took a week to finally get my money refunded!
2. Rebecca & the front desk was terrible. She was eating the whole time I was trying to check in. She couldn't find my reservation & really didn't try to find it until I got aggravated & a little loud. Horrible customer service!
3. It's very loud here.
I will not recommend this place to anyone!!!

Don't stay here!!!

I made the reservation friday 6/1/2019 through hotels.com @ about 2:00 in the afternoon  I got there late after traveling all day, about 10:30.  I checked in, and walked up to my room on the 3rd floor.  End of the hall.  Facing away from the road.  I groused a bit about the stench in the stairwell, as it smelled like a dozen people had been smoking there recently, but  hey, it's TN.  I got to my room, and there were a couple clean ashtrays in the room.  i called downstairs.  A nice, but apathetic young man told me that both the 3rd and 4th floors were smoking floors, and that he was aware my reservation said nonsmoking; but the didn't have any nonsmoking rooms available.  Dead tired, I went to the sports bar down the street and got a meal before the kitchen closed at 11:00 (coaches sports bar.  it's apparently ok to smoke there too, but it doesn't smell as bad as the rooms @ woodsprings, and the reuben was great)  During dinner i called a few places, but the nearest available hotel was a ways away, and i figured it couldn't be thaaaaat bad since i was tired.  I got back, laid on the bed and turned on the TV to see what i could watch for a few minutes to unwind.  No service.  Called downstairs.  The same young man informed me that my room must not have service, but that the maintenance man could come up in the morning.  The next morning when i checked out, the maintenance man is who checked me out.  When i told him about the TV so he could fix it, he said i should have called for help last night because he was on the property all night.  He said the manager, Rebecca Walpole, would call me sunday when she came back in.  No call.  I called her Monday, had to leave a message.  I called Hotels.com, they tried to call her, and I was put on hold while they called the property.  I was then told "upon contact, the site management was uninterested in offering an apology, a reply, or an other consideration".  the property is a normal 1.5-2 star extended stay placem no frills, with poor bedding.  about what you expect for 50 bucks.  for 92.00 they are waaaay off the mark.  and simply because Rebecca is unprofessional and uncaring, I would recommend any other place save this pone if you are staying in Lebanon TN.

totally displeased

I did not read the reviews well and deeply regret it. Made a reservation starting Sunday to Friday. I worked Sunday night and tried to check in about 5:30 AM. Monday morning.  No one in the office, I called  the number listed for the overnight clerk. Was told the clerk is on the way. Waited half hour and called again, the person who answered said he dont know I spoke to because the overnight clerk cannot help me, that person can only assist guest that has already checked in, so I will have to wait until 09:00 when the office opens. I stayed in my car until 09:00. At 09:00 I was told that I did not check within a certain time so my reservation has been cancelled and I need a new reservation. I asked why not keep my reservation,  the answer is " it does not work like that". With the new reservation no room will be available until 2:00 PM. I stayed in my car until 2:00PM, then told not until 2:30 PM. will the room be ready. At 2:30 PM I got a room. So I sat in my car from 05:30 AM until 2:30 PM in the hotel parking lot even though I had made a reservation and given them a payment card.  The room was bare,  basic,  spartan and smelly. There are no utensils at all, not even a plastic cup in the room.  yet it is offered  as a suite with a kitchen.  The clerk said they have been out of these utensils for three weeks and I can go to Walmart.  I WILL NEVER GO BACK.  APPLY DUE CAUTION BEFORE YOU MAKE A RESERVATION, YOU HAVE BEEN WARNED.

WoodSpring Suites Lebanon

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Accessibility

Services and amenities

Meals

Internet

Parking

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Paid on the spot

Payment