Name: Palace Inn Suites Lincoln City
Address: 550 S.E. Highway 101, Lincoln City, Lincoln City, Lincoln City, OR 97367, United States of America
Rating: 6

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

Heating

Security guard

Newspapers

Television in lobby

General

Non-smoking rooms

Fridge

Family room

Indoor Fireplace

Cable TV

Hairdryer

Shower/Bathtub

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Iron and board

Laundry

Telephone

Services and amenities

Breakfast

Vending machine

Microwave oven

Meals

Free Wi-Fi

Internet

Spanish

English

Korean

Languages Spoken

Free parking

Parking

Spa tub

Pool and beach

Fax and copy machine

Business

Fitness facilities

Sports

Sauna

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Putt N Bat

Newport Municipal Airport

Palace Inn Suites Lincoln City

Lincoln City

This hotel was very cheap and we stayed their one night and the place was not so presentable to stay in everything was out date and old and the cleaning need more attention. But the staff was nice and they had a small breakfast for free.

One night to miss

The room was clean, quiet and well kept. Perfect for an overnight stay. The evening receptionist was very nice. 

Yes, the breakfast simple, but for the money saved compared to more expensive, less quality options I found on our road trip I'll take it 10 out of 10 times.

Best Price on Coast for a Quality Rest

The hotel advertises itself as a place with a pool, breakfsst, etc, and theres none of that, the staff are so kind, and the room was beautiful. There is no pool, and the breakfast is just pre wrapped muffins , no juice or anything, and powdered creamer for coffee,

Average

For the price, this place was an utter shock for the sub-standard cleanlines, i.e. hair in the shower, a used washcloth from a previous guest over the shower rail; thin linens, outdated decor and two remotes that could not turn on the television.  Don’t even think about think of grabbing anything from their light continent breakfast when the strip is surrounded by far better places to enjoy a much better breakfast before hitting the road.  It was no surprise that the manager/supervisor was off on a weekday and un-available to speak too at check out.  Sadly, we fear that these folks managing this establishment will get away with gouging their guests because they can.

Overnight stay while passing through

Hello everyone who reads this. My Fiance and I stayed at the Palace Inn & Suites in Lincoln City Oregon from October 1st through October 4th. Our drive was 7.5 hrs. Reason for stay was for Surf. (bass competition). I will warn you this review is lengthy. End result in my opinion DO NOT stay there. Continuing on....

Hotel looks okay, the grounds are maintained. 

So we show up at the hotel, the front desk clerk was very rude, short and snippy with us. Added on another $200.00 for what he claimed to be a deposit because I paid 2/3 with a debit and the other 1/3 with cash. I had plenty of money on my debit card without the added $200.00 that was sprung on us when we arrived. Whatever the guy said we would get it back. I booked the room a month before traveling for $551.00 everything included. I have all receipts. That's a little expensive for us but we have been saving for 6 months just to go to Surf. Paid for room for 3 nights. (big hassle). It was a jacuzzi "suite". Lobby looked clean. Headed to the room expecting a nice clean room one would expect to get after paying $721.00 for 3 nights. Now if I would have known what I know now, I would have put a mattress in the back of the truck and slept in a random parking lot. The light above the elevator was busted as was every light on the other floors. 

First thing as we walk into the room(non smoking). It smelled like dog poo, old cigarette and rotten cow tongue. Its was not pleasant. First thing I noticed was under the makeup table was some trash. Took a couple steps Fiance notices that all the fire suppressors in the ceiling are hanging down. Pretty sure that's a no-no. We set our things down. He walks over to the A/C window and opens drapes. I walk over to the fireplace which looks as though its electric and natural gas. But only runs electric. Little dangerous. I then bent over and looked under the bedside table closest to window and there was trash again. So me being a housekeeper for a very prestigious company needs to see what's going on. 

We pull every piece of furniture away from the walls and have a look see at what I can describe as "the room has not been cleaned in a year maybe 9 months". There was, actually probably still is trash, food, beer caps, old rose peddles, hair ties, zipper parts, animal and human hair galore to name a few under the furniture. Couldn't move bed because I was afraid it would fall apart. But oh yes I did check between the mattresses. There was a remote, animal hair and the skirt that goes around bed, was wadded up between the mattresses. We would have never known it had a maroon skirt if the room had been cleaned. On to the fridge/microwave area. The fridge was dirty and frosted over. As was the freezer. Plus the combo had some human and pet hair and other particles inside. I proceeded by pulling out fridge from wal. The top has not been wiped down in never and there were a few fruit loops and other objects under it. Then microwave....the turn table was dirty so I removed to clean it and there was hair, dirt, and food in microwave. Yum. I slide microwave over to find more food, dirt, dust, hair tie. I headed to bathroom where I found the inside of toilet was clean. The outside however was not. Pubic hair and urine marks. Floor has not been cleaned nor swept in many moons. Food, hair, dirt, toilet paper parts all over. The mirror wasnt cleaned. Our ice bucket was dirty along with its lid which was covered in some pink goo stuff???. The hair dryer was dirty with black hand prints. The tub wasn't to bad guessing because there was a jacuzzi and tub is rarely used. The shower curtain rod was hanging on for dear life to the wall. The toilet paper covers were half ripped off and hanging from actual paper. The tact strips, bathroom and jacuzzi were very poky and sharp we had to lay down towels(extra towels we were denied upon check in) over transitions so we wouldn't be stabbed if we god forbid walked on the floor. A little side note...If I would have left my job looking like this room looked I would have been fired on the spot and blackballed for life. On to the next.....the main door trim had dark finger prints on its face. The floor throughout had not been vacuumed. The wall behind makeup table was the worst. Black red brown clear stuff was all over the wall and the table. Along with wall behind microwave and corner by jacuzzi. Underneath of round table had dont know what all over it. The blindes were dirty. The top comforter was dirty with particles of something and pubic hair. Flip back comforter the sheet had some kind of skid marks and more pubic hair, dirt, and lent. One pillow had black marks all over it which were easily wiped off. The headboard has never seen a wet cloth or a duster in its life. The mirror for makeup table was not cleaned. The jacuzzi was the cleanest shockingly. Although it was plugged so we unplugged it...there was a condom and possibly a sex toy that had been broken. All towels smelled clean except one hand towel which automatically went on the floor for tack strip. The ceiling above jacuzzi had a leak at some point and was never fixed up. Bedside wall and table had whatever it was all over it. Every drawer had hair, food, dust, dirt, pieces of paper in them. The bedside lamps were stuck to the glass table tops with rings of gunk included after I moved lamps. 

I have many pictures with date and time they were taken(the moment we walked in) along with some audio recordings of the clerk being very unprofessional and rude. I did show him pictures and he wanted nothing to do with them. So I kept pushing them on him. I was very polite and professional while I was explanining to him what was wrong with our stay. I was advised by my boss back home not to complain until checkout for the fact that everything was booked up because of Surf and that he would most likely kick us out. She was right. He didn't like me knowing it has never been cleaned and said that I would have been moving on as soon as I complained without my large deposit in hand. Have that on recording to. He had also told me that me having a complaint was not accepted. I could go on for days. He refunded us $100.00. Still waiting for it to hit bank. 

In the hallways, every fire suppression apparatus was hanging out of ceiling just like in our room. 

We both witnessed what looked like drug deals outside our room in the back of building next to the homeless camp(trees) go down. Personally if I want to see that stuff I would stay in my own town. But its everywhere. It is what it is. 

The dive that we stayed in was horrible. I do not work extra hours at my job to be presented with a landfill with free diaper dump Tuesdays. I advise everyone to not waste their time nor your hard earned money on this place. 

So I believe I have told the main parts of my experience and I thank you for reading this very long review, my apologies. Have a wonderful week. 

Sincerely
NEVER GOING BACK

Dont do it

On a short mini get away, so on our way home we made it to Lincoln City. Stopped and priced it out and decided to give it a try. Not again. It smells musty and old. Needs everything redone. website says newly remolded rooms. If that is the case.. what were they before.

Needs some serious attention

The room was much larger than expected or that the price indicated. Updated to current standards with stone (or faux stone?) bath and bar surfaces.  Table with comfortable chairs and a third easy chair.  Other reviews complained about cleanliness but I saw no evidence of that. It was very clean and the best room we had on our trip from Colorado to Oregon.

Unexpectedly Great Room

 Upon check-in the front desk clerk wasn't sure if our room is ready. Told us we had to go look to see if it was ourselves.  I was told we would have to chase down the maids to get fresh towels. Our third day there we put all the dirty towels out in the  hallway figuring the maid would take them and replace them with fresh ones. It didn't happen. That night we ask the front desk clerk  for towels. All he gave us was two thin small pool towels. So the next day we put the maid service needed sign and a note on the door saying we needed towels. We didn't  get any. Next day we put the trash outside the room with a note saying we still needed towels and trash bags. We heard the maid taking the trash so  we went out there and saw she was throwing the note away without reading it. We told her we needed trash bags and towels. She never brought us any. The next day we checked out and the front desk clerk was too busy on his phone to ask us how our stay was. As I was driving home I got a voicemail from him saying I stole all the towels and I'm going to be charged $50. I looked at my credit card statement and he charged me $50 without even waiting to talk to me or his staff. When I called him back and told him what happened he gave me no apology for his staff's lack of customer service, or an  apology for calling me a thief. One of the nights we were staying there my mom's card to the room wasn't working  The maintenance guy walking by opened the room for her with his master card without verifying  her Identity or that she was staying in that room. With the multiple homeless people throughout the week I saw hanging outside on the property makes me scared and concerned with the lack of security that he would just let anybody into a room. Continental breakfast is supposed to be included with my room rate. I know with covid-19 you can't open the breakfast room. But you still could do like other hotels and have pre-packaged pastries or brown bag breakfast breakfasts. On our  fourth day there they finally started serving muffins from Safeway's that were shrink-wrapped by someone in the hotel. My concern is theres no way to tell if they properly handle the muffins in a sanitary way.

Will never stay her again.

Upon check-in we were not greeted (not a big deal) We go to our room it was extremely hot (again not a big deal) I go to sit in a chair next to the fire place and nearly fell out of it not realizing the leg on the chair was broken this is all bad considering I just had back surgery. I informed the front desk immediately and the guy at the front desk blew it off. I go to check out the next day and again informed the lady now working at the front desk and explained that i just had back surgery and again was disregarded.

Very disappointed!!

The customer service was extremely terrible from the moment we arrived at the hotel after our long six hour drive, we were planning on taking a family vacation, & from the very moment the guy at the counter started talking, I could tell he was in a bad mood. We were harassed by him after paying $500 for two nights, I got fed up with his outrageous behavior and asked to speak with the owner of the hotel which he said was not available until tmrw. I told him we would like a refund because he made us feel very uncomfortable by standing outside our hotel room, we barely put our stuff in the room by this time. We had little kids with us who were frightened by his abnormal behavior towards us. The guy then went downstairs and called us from the hotel room because I said this is unacceptable and that we don’t need to be harassed by a hotel employee for no real reason and he said we would have five minutes to evacuate the room if we wanted our refund back, or it would be charged, five minutes really? With our kids? This was the start of our family vacation and was upsetting to the whole family. I went down to have the funds be placed back into my banking account and he still was extremely rude And I said i can’t believe you’re treating us with just disrespect and that the owner of the hotel probably wouldn’t be happy knowing he lost out on $500 and he Said that it doesn’t matter because the rooms would be rented out in a matter of seconds anyways, and don’t ever come back to this hotel again. I have never been treated like that from a hotel employee before in my life, I don’t know if the guy At the front desk with the bald head was on drugs or if he is always like that but that type of behavior was uncalled for, especially when we have small children with us who were present for his extremely outrageous, weird behavior.

Palace Inn Suites Lincoln City

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