Name: Extended Stay America Select Suites - Lubbock - South
Address: 1410 S Loop 289, Lubbock, Lubbock, Lubbock, 79412, United States of America
Rating: 7

Elevator/lift

Smoking areas

Security guard

Reception desk

General

Family room

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Vending machine

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Hiking

Recreation

Parking

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Lubbock Preston Smith International Airport

Extended Stay America Select Suites - Lubbock - South

Lubbock

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Was on the road coming back from Yoakum Texas and realized that Lubbock was probably about as far as I was going to be able to drive due to fatigue. Pulled over, reserved a room, paid in advance. I arrived at 1:45 a.m. and was told that I was not going to be allowed to check in because it was after 1:30 a.m..... this was over the phone from their Lobby as there was nobody at the desk. Was not even allowed to sleep in their Lobby. The explanation was that their system would not allow for a check in after 1:30 a.m. and that there was nothing they could do about it. "It's not me, it's our system", the person said. There was no effort made to help me. I had nowhere to go and they clearly did not care. To make matters worse there was no way to contact Expedia or Trip Advisor to assist since neither of their apps have a contact phone number that is 24 hours. Had to sleep in my car in a Walmart parking lot.

Prepaid reservation refused. Here's why..

If you are looking for any aminities, forget about it. Now if you are looking or a sensible option for an extended stay, then YES this is for you. Clean rooms, towels, overall a clean place. The staff was cool and I didnt' have any issues with anything in my room. That's rare even in the nicest of places.

Gets the job done!

We ended up snowed in trying to get back to Austin TX from Red River NM. We quickly booked the closest place we could find. From the outside the hotel looked nice. Inside was a different story, drab and dull, not very clean. There was no lobby to speak of only a small window to check in. No customer service. The bathroom was moldy. No coffee in room and no one to complain to bc the front desk wasn’t open. The elevator was broke so we had to lug our bags up three flights of stairs. The walls are paper thin and we could hear children running above us for an hour. When we called the front desk we were told that quiet time is at 10 pm ( it was 9) so they didn’t do anything.  Just an overall miserable night, for $70 we expected a nicer stay. It wasn’t worth $40.

Horrible stay

Mgr accused me of damaging tv I didn't damage. Then locked me out of my room and forcing me to either pay or leave. Employee was staying in the room before I did. I have lived there over a year now problems all of a sudden this. The room was dirty when I moved into it

Horrible customer service

I am not hard to please but let me tell you, I will never set foot in this place again. My family and I didn’t last five minutes and asked for a refund. Walked in the restroom and it had not been cleaned, it was pee “butter” around the rim of toilet, hair on the floor from previous guest AND I saw a pest turd to top it off. Front desk lady was nice though. Maybe they don’t have enough workers I’m not sure but it was disgusting! We are now at Red Roof Inn, where we should’ve gone in the first place.

😳

Hotel staff very sweet and the room were good nothing wrong with them. The beds were comfy the room was clean the hot water was good. I have had no problems with any of the staff location or any item in the room will stay again soon

Very nice

No hot water at times, even in the middle of the night. Laundromat non-functional. Security doors broken for days at a time. Front desk often unattended. Household services missing for days or weeks at a time. Staff very friendly but not fully competent at their jobs.

Everything broken

Drove 10 hrs from Houston to Lubbock and when arrive was told hotel was over booked . Eliza in from was like”I just got here, “ like do that make it better .This hotel did not even had the courtesy to let me know and reservation book over two weeks . Spoke to Shelly management she seem to blow this off  still waiting for reply. Location was nasty and run down so guess it worked out . But very mad this was for graduation so all hotels but two was available over 30 mins away cost 3 times amount last minute made it to room by midnight with two kids . Horrible service and DO NOT RECoMMEND. And will NEVER stay at a woodspring again.

Graduation

More spartan than a place I once stayed in Siberia. The only positive thing I can say is that it was clean. Bed was pretty bad. Bathroom had one bar of soap and two towels. Period. Room had two small straight-backed chairs and a bed. Period.

Bare bones

Made early spring reservation #, arrived &was told none available, but was charged full $, even though a then promo was offered to everyone else.I then asked for the mgr@company HDQRS to contact me, to date that hasn't happened,as deceptive practice was used to secure my reservation. A REFUND NEEDS TO BE ISSUED!

Extended Stay America Select Suites - Lubbock - South

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment