Name: Eagle Ridge Resort at Lutsen Mountains
Address: 445 Ski Hill Rd, Lutsen, Lutsen, Lutsen, MN 55612, United States of America
Rating: 7

Smoke-free property

Gift shop

Express check-out

No elevators

Reception desk

General

Laundry

Services and amenities

Coffee/tea for guests

Restaurant

Meals

Free Wi-Fi

Internet

Barbecue grill(s)

Picnic area

Barbeque

Recreation

Parking

Event facilities

Business

Fitness facilities

Sports

Sauna

Beauty and wellness

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

North Shore Winery

Eagle Ridge Resort at Lutsen Mountains

Lutsen

We stayed at 507 Moose Mountain. We really enjoyed our stay. I think for the number of people that actually stayed in our location, it worked well. The kitchen which was on the main level was exceptional. Lots of room for all 12 of us for our combined meal….there could have been more ppl actually staying. The space worked well. I think if more people would have been in the bunk bed area , it would have been uncomfortable. There were no ladders to the upper bunks, which were not used.

Great weekend at Lutsen!

HONEST Review**  If you are looking for a comfortable, spacious room with an at-home feel and full kitchenette options with a beautiful mountain view, this is your spot ! I provide honest reviews as someone from the middle-class (black heterosexual couple) who generally only stays at 4- star hotels. 

SERVICE: We were served quickly by a friendly staff member at both check-in and check-out. We never needed to contact service outside of this, so we thought they had efficient

ROOM: We booked Executive Condo, 1 Bedroom, Mountain View. The room was not clean to my standards, not that it was dirty but the bathroom in particular had hair on the tile, dusty shelves. Sink and toilet were clean and it appeared the kitchen was a well. The floor looks as though it would use a good carpet wash, even though it is a color that hides dirt. The bath towels were great quality. The TV's are VERY outdated and the one in our room was incredibly small, although they did work. The space was very spacious. It had a full kitchenette with cutlery, pots/pans, utensils, drink ware and dinnerware and dish soap, dishwasher soap, trash bags, etc. It also had an island with a bar stool.  The fridge was clean. The deck was clean and spacious and provided beautiful views, although the trees in the surrounding area needed serious trimming. The mattress was a true King size and was somewhat comfortable.  One of the things I disliked most is that you could clearly hear noise upstairs (we had a lower unit)  every time someone walked. If it was a full house or busy I could imagine that being very frustrating.

AMENITIES/GROUNDS: Complimentary Caribou Coffee in the check-in area. Wonderful pool/hot tub area. Maintenance is really lacking and everything could use a paint/stain throughout the exterior and some of the interiors. Landscaping could use a serious refresh, plants, shrubs, wood chips, railings all need help. Lots of weeds everywhere. Small fire pit. Very dark area at night, hard to see. There is no restaurant here anymore since Papa Charlies burned down, so expect a wait for dinner at the nearby Moguls. You can take the beautiful Gondola over to the Summit, it is very expensive to get there for food. We do recommend the Gondola ride for a beautiful mountain view. It functions well, spacious and offers great views. At the time we went, it was $33 per person w/tax. 

LOCATION: Prime and beautiful. It is a great central location and if you are here to enjoy snow activities, this would be prime. It offers a very rustic view and close to the main road but far enough to be quieter.

Do I recommend? Yes, just expect some sub-par cleanliness issues, some noise if others are in the units above or next and that it needs some TLC just about everywhere. However, we had a comfortable, at-home/cabin feel, beautiful mountain views and is reasonably price, especially for the others.

Beautiful Views

We have stayed here many times, (This year 5 nights) and it is our go-to place when not renting a condo.  However, we have never stayed at Eagle Ridge and had a clean room.  Just expect the room to be dirty.  We always do a quick cleaning of the bathroom.  (Like I said, this is normal for Eagle Ridge)  There is always (yep, always) hair on the tile, a dirty bathroom floor and dusty shelves.  Most of the times the sink is clean.  This time there was spider web near the bathroom door.  The towels were of excellent quality. 
 The carpet is a color that hides the dirt. The rug in the entry way was very clean, but the tile around the rug was dirty, so we took a rag and wiped the floor.  The deck was very clean this time, which is rare.  Although we had a mnt view, the trees were in major need of trimming and our mnt view was blocked.  Nicely appointed and modern room.  The mattress was fair to good.  The refrigerator was clean.  The front desk staff was average to poor.  Loved the smores!  Complimentary Caribou Coffee in the check-in area.  Wonderful pool/hot tub area.

The maintenance is over the top poor.  Painting/stain issues in the room and exterior of the building.  Land scaping issues......plants, shrubs, wood chips not kept up to par.  Weeds all over the place.  Fire pit has 2 picnic tables and 1 chair.  This isn't enough space, and some patrons typically will be required to stand, at least temporarily.  The firepit area used to be very well maintained and beautiful.  It is no longer maintained well.  It needs TLC from the maintenance team.  The round post lights on the steps leading to the fire pit are a safety hazard as they were out.  It would be very dark and dangerous if one didn't have their cell phone on them.  However, the maintenance team was very friendly, which we appreciated.  Also, the tree branches on the steps to the firepit were also a safety hazard as you duck when going up/down the steps.  (Branches were in need of a trim)  

Unfortunately Papa Charlies burned down in June and there is no longer a restaurant on site.  You could  take the gondola over to the Summit to eat lunch, but the price of the gondola is steep plus you of course have to pay for lunch as well!  

Why do we enjoy staying here?  Eagle Ridge is in an amazing location and the view of the "mnts" is beautiful.  We love the cabin like feel of the rooms.  The rooms are well appointed with a sink, fridge and microwave. Have lower expectations up front cleanliness wise and bring your cleaning supplies.  On the plus side, the sheets were clean and of good quality.  However, the top bedspread sheet was quite dirty.  The hiking trails are great!  The Alpine slide is super fun but has definitely increased in price over the years.  If you compare Eagle Ridge to other hotels in the area you will see that Eagle Ridge is a good value despite the flaws.

Beautiful Location but in Need of Some Attention

Enjoyed two nights here, used the nice pool and hot tub, wonderful hiking on the Superior Hiking Trail and Poplar River trail.  Easy access on 61 to other great hiking and visiting Grand Marais.

Couple of disappointments were no restaurants up here are open Monday and Tuesday but short drive to 61 has several options.  

And bring your own pillow unless you like super plump,  mile high pillows.

Good value and clean

First stay here and was pleasant experience. Staff was very nice, room was clean, beds comfortable, great tv, plenty of nice outside seating (if only the dang bugs weren’t so bad this year!). Figuring out shower was bit of a challenge, but quick call to front desk was helpful. Liked that we were able to take a short walk to Moguls restaurant for dinner. Overall, we would return for another stay in the future.

Pleasant stay for reasonable price

I was a recent 5-night skiing guest in a "studio fireplace" room. 
4 out of 5 nights the heater did not work: after functioning normally for a short time, it would emit a series of loud groans while blowing cold air, then shut down. I had to turn the heater off, adjust the temp to a higher setting, fire it up again, and let it warm the room briefly before the whole cycle repeated. Heat - cold - groaning buzz - turn off - reset - higher heat - cold - groan - repeat -   ALL. NIGHT. LONG.
This happened at every temp from 64 to 82. Three repair visits didn't work. Once I gave up on the heater, I had to turn on the largely-cosmetic fireplace every 2 hours throughout the night. (The room just got cold during the day.)
I texted and suggested some form of refund. No response. I asked to be contacted. No response. What I got was a final-day form note suggesting that I text back to let them know I had cleared out. 
So, I paid over $900 for an essentially unheated ski-season room. That does not seem right to me. 
Further, Eagle Ridge is NOT ski in/ski out as advertised. The "ski-in" part requires trudging the length of the parking lot. "Ski-out" means walking down a walkway til you find a path to the ski run. 
Still, it's a pretty good location. Just manage your expectations.

Unheated NOT ski-in/ski-out room

If I could give zero stars I would. This property gets 1 star for the amazing location. That’s it. The room itself had a stained carpet, with big blotches of dark stain. Dated television with just cable, not a smart tv. The fireplace barely went over 1 inch of flame you couldn’t see the flame at all. Dirty under the Murphy bed, had not been cleaned under there. Inadequate amount of toilet paper for guests. The front desk closes at 11pm. Sauna is cold. Does not work at all. The sound from the upstairs guests was SHOCKING. The noise l level was the worst I’ve heard at any hotel, let alone an expensive resort. For that reason alone I would not suggest anyone stay here. But WORST of all, they charged us an extra $397 with absolutely no explanation at all. We were out $400 for our weekend in Lutsen. Then to top it off I spent two weeks calling them over and over, emailing several times. I got one email back and one phone call at the very beginning asking for more details. Then NOTHING. They just ignored me. On the last day of this ordeal I called Eagle Ridge and once again they told me they didn’t know what was going on and were waiting to hear back from accounting, mind you this is after two weeks of dealing with this. I finally just called Expedia and explain to them what was going on, Expedia called ER and within 10 minutes ER finally emailed me back to tell me I would receive my money back. With no detail, no explanation of why this money had been taken out of our account and not returned for two weeks. I responded back with an email asking for details I also wrote to the manager/owner asking for details and a week later still haven’t heard back. Disgusting customer service. I’m appalled.

HORRIBLE CUSTOMER SERVICE not worth the money. Noise from upstairs is SHOCKING

We had not stayed at this resort on the north shore previously, so were a bit unsure what to expect. Our room was an executive condo (1 private bedroom, sofa sleeper and Murphy bed), which was perfect for our family of five! The kitchen was very nicely stocked, which we really appreciated. Good closet storage. We absolutely loved the pool and hot tub! Both are outdoors, but the pool was kept at a warm Temperature and the hot tub was not too hot. Our kids had a blast! I used the workout center while there, and I do wish there was an ability to use that earlier than 0800. That was really my only complaint, as I prefer to workout early so we can get going exploring. Our room was a Mountain View room, but we could also see the lake, which was beautiful! One other area of improvement would be to provide a bit more of either a map of the resort and what amenities there are, and/or have your desk staff trained on these things. I understand staffing is tight currently, so I feel like a simple printout with a map on one side and activities and/or events on the other would be helpful (i.e. pool open times, s’mores kits/fire ring location, music at restaurant, etc.). Overall, we had a great stay and loved the location for our many hikes in the area!

Great location, nice room, and loved our view!

Arrived April 1, 2022 at 8:10pm. The receptionist (no name tags for any receptionists), asked for my name and then asked for my credit card to run for any future charges. As I begin to give her my credit card, she sneezed onto the back of her hand, and then wiped the back of her hand with her other hand. I explained that I have leukemia and don't want to hand her my credit card after she sneezed into her hands. She stared at me for three seconds with a blank look on her face, then went to a sink that is in a room behind the counter and rinsed her hands (soapless) for a split second and walked back staring disgustedly at me. Three other guests witnessed this and stopped what they were doing to witness the interaction as you could cut the tension in the air with a knife. I asked if I could read my credit card numbers to her and that worked. Then she handed me the room key envelope. (I gave up asking her to sanitize her hands and decided to just use my hand sanitizer which I always use anyway). I touched the other end of the envelope and tore it to get the card keys out, then used hand sanitizer on the cards and my hands and gave the envelope back to her. I forgot to look at the room number on the envelope so i asked her what it was. She said, "It's on the envelope" as she was throwing the envelope away. (Passive/aggressive way of telling me to go to hell). I asked again for the room number and she glowered at me for a couple of seconds before telling me. Then she started to hand me my parking pass. She just about put it on the counter, but then pulled her hand back and ripped up the parking pass and indignantly said, "You won't touch this". Another receptionist who was watching this (along with the other horrified guests) came over and said that I needed a parking pass so another was written up and handed to me (again I used hand sanitizer which is normal for me). As I turned and headed for the door, the OTHER receptionist got in on the action and mockingly said, "Don't touch the door!"
I didn't deserve this. I never said anything bad to them, or raised my voice, or caused them any extra work. I didn't ask for their names because I didn't want to be confrontational. All weekend there was no manager on duty and every receptionist said there was no way to contact the manager (hence this review).
And as other reviewers have said, the ceilings are paper thin and it sounded like the people upstairs were going to crash down on us. We were in room 275. Pray that the people around you are super quiet or you won't sleep. Better yet, Caribou Highlands and the AmericInn are way better.

Wow!

Stayed during the second week of December and our room was beyond amazing with the most perfect mountain view (TV had chrome cast, there was a gas fireplace, full size coffee maker, microwave, fridge and toaster and the bed was super comfy) They have renovated a lot since my last stay. The outdoor hot tub was also amazing and the service was great

Eagle Ridge Resort at Lutsen Mountains

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Additional information

Payment