Name: White Birches Motel
Address: 17 Thorsen Rd, Hancock, Hancock, Hancock, ME 04640, United States of America
Rating: 6

Shopping on site

Air conditioning

Smoking areas

Smoke-free property

Heating

Gift shop

Television in lobby

Express check-out

Outdoor furniture

No elevators

General

Bridal suite

Non-smoking rooms

Room service

Fridge

Cable TV

Hairdryer

Shower/Bathtub

Bathtub

Shower

Wardrobe/Closet

Toiletries

Rooms

Accessibility features

Accessibility

Iron and board

Telephone

Iron

Services and amenities

Coffee/tea for guests

Vending machine

Microwave oven

Coffeemaker

Kettle

Meals

Free Wi-Fi

Internet

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Business

Kids' TV Networks

Kids

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the mini-hotel

Room amenities

The Hancock County-Bar Harbor Airport

Bangor International Airport

White Birches Motel

Hancock

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This was our second stay at this motel and will continue to be our go-to when visiting family in the area, There has been a lot of renovations, the rooms and campus are comfortable and spacious. The value is well worth the reasonable price.

Very Satisfied

Nice, clean, large room with stove top for cooking and a sink for cleaning up.  Close to Acadia National Park.  In the morning the coffee in the office was great.  The lighting was very bright.  (It was all lights or none.). It had nice blackout curtains.

Nice stay.  Will stay here again.

Place is a dump.   I usually disregard the best and worst reviews and find that places are in the middle.  This place is poorly maintained, dirty and seems like some of the rooms have people living long term.  Our room was dark, had no table or place to set suitcases. Additionally the outlet in the bathroom was shorted so they brought an extension to use.   No floor rugs or mat so the floor was very slippery as it rain for a day snd a half.  Our friends room had 4 LED ceiling lights that were so bright you needed to wear sunglasses while inside.   Their room has a table and chairs but no where to hang anything.   The rooms we’re supposed to be the same.  They both were filthy so I guess that counts.  

The staff was friendly but because of the poor condition and dirty conditions I would highly recommend you avoid this place 

Reviews and pictures hide the truth. 

Do not stay here . They are so dishonest. Had unexpected charges on my card after check in. We had prepaid through hotels.com. He just shrugged when I went in to talk to them  While talking to Hotels.com, their representative tried to call the front desk. I was standing in front of the employee while she called him and he ignored her call and refused to answer the phone even though I asked him to pick up the phone. In the end we checked out and ate the cost of one night. Room was misrepresented. Not nice at all and right on the highway. Very noisy.

A Scam

When I arrived, there is no one to check me in. 

They mention the key will be left, THERE ARE NO KEYS

I CALLED THE HOTEL FOR 2 HOURS THAT DAY, NO ONE PICKS UP

REFUSED THE REFUND

DO NOT EVER BOOK THIS HOTEL, I AM REPORTING THEM TO AUTHORITY

Lying through their teeth on the website, DO NOT BOOK DO NOT GO THERE, I AM REPORTING THEM

I’ll start by saying I have worked my whole life I’m commission sales and customer service. I’m even currently in the hospitality industry.  Always enjoyed “The Birches” when previous owner Dale had it. So my daughter tried calling to get a weekly rate. The guy who answered told her she can’t get a rate until the room is available and she books it. My daughter actually has a Hospitality Management Degree so of course she questioned him about that. Evidently, he couldn’t be bothered trying to explain because he hung up on her. Now, since I’m in the industry I realize this season has been a nightmare for finding good employees. After hearing stories from previous workers about the manager’s inappropriate behavior and reading reviews, it sounds like a new staff is greatly needed. The few good reviews I read, I’m guessing might have been guests who dealt with the owners instead of employees. As things stand right now I would advise not to stay there. Since I’m a Mainer I want to say something for the owners. If you are able to pay a decent wage and see all the issues that need to be addressed, reach out to me on this review or my Yelp review. I hate to see a small business in my community with so much potential, not succeed.

Appalled !

Tried to check into room 2x,both times office closed. 3 other cars tried too.  Went back to hotel following evening to obtain a credit.  Hotel staff was clueless, didn't understand our frustration and couldn't issue a credit.

10/2021:  HORRIBLE HOTEL

DO NOT STAY HERE! Website says updated rooms. Ours was very dingy, dirty, and old. TV and AC didn't work. Complained to office and they said they'd send someone to check. No one showed up. Bedspreads were dirty. Our "queen" bed was actually full size, wrapped in plastic cover,  and uncomfortable. Only one dim light and no chairs in the room. NOT recommended.

DO NOT STAY HERE!!

Was planning on staying here but due to a family emergency had to cancel. Their cancellation policy is that you get a full refund as long as you cancel 48 hours in advance. I called to cancel and was told that I would receive a refund.. about a week later, still haven’t received anything. I have called every single day and no one answers the phone. I left a voicemail, still no call back and still no refund!

Horrible Service

We check in and are told to put a door hanger out if we want room service. No hanger in our room. My parents room had no heat (baseboard heat) and by the 3rd call they bring in a portable heater. So next day we go to the front office where they say they serve coffee. 7:30 in the morning and office is locked up/ no one there. We come back from our ventures and I speak to the office lady (who is super nice by the way) and apologized and said rooms “should” be cleaned daily without the hanger and assured us it would get cleaned the next day (3rd day of visit). Come back the third day to watching a fight in the parking lot which continued for almost an hour that we saw in which a boy charged out of a room with a lug wrench charging after the staff people trying to diffuse the situation. Again the staff apologized but basically said we didn’t have to stay if we didn’t want to. Seriously? 4 nights no room service and watching what looks like people living at the motel on drugs fighting. And these pictures…, clearly depict the reality of the rooms. The pictures online are not what these rooms look like!

White Birches Motel

Main amenities of the mini-hotel

Location

Available rooms

Location

Description of the mini-hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment