Name: Freestone Inn
Address: 31 Early Winters Drive, Mazama, Mazama, Mazama, WA 98833, United States of America
Rating: 9

Elevator/lift

Heating

Gift shop

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Family room

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Accessibility

Restaurant

Snack bar

Vending machine

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Bike rental

Hiking

Fishing

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Free Parking on Premises

Parking

Swimming pool

Spa tub

Outdoor pool

Pool and beach

Fax and copy machine

Conference Hall

Business

Cycling

Sports

Family/Kid Friendly

Kids

Ski passes available

Skiing

Winter sports

Pets allowed

Pets

Location

At the hotel

Freestone Inn

Mazama

child-bed

child-bed-fee

external-private-bathroom

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limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

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water-view

with-view

annex

basement

main-building

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

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pets-allowed

wi-fi

kitchen

This would have been our 7th stay with Freestone. It’s a place we’ve loved coming for years, though for the last few it has been noticeable that they are struggling with staffing just as their website now notes.
Yesterday I called about an upcoming stay (14 days from now) and our ability to cancel because my nephew has been in the hospital and yesterday was life flighted to a hospital that specializes in his care. I had called with the same concern a week ago, and was told I still had time to cancel although looking back, I didn’t share that our booking was over NYE, and they didn’t ask. During this part of the conversation, the person I spoke to told me it was a lie that I called because it wasn’t in their notes, and it was a lie that I was told I had more time to consider the reservation. This was bad enough, but it got worse.
I told the person I was speaking to that the details around cancellation left me feeling misguided, both as a result of the phone call I’d had previously, and the email I received. While freestone notes that they celebrate specific holidays, and for those 30-day notice is required, Freestone has no facilities open on NYE including restaurants and so it’s surprising that they consider this a holiday they acknowledge.
The person I spoke to said she did not care about my confusion and said I’d signed their agreement, which is what she did care about. I was still speaking when she ended the call, and what I was saying is that we’d obviously keep the reservation if our only options were no refund or come. We also considered sending friends. I called back twice and she did not answer, however when my husband called from a different number she answered immediately. He clarified our intentions with her but said he also still wished to speak with a manager. She told him the manager would be in today, Monday 12/18.
Last night I received a note that Freestone had cancelled our reservation and was charging us the full stay. My husband called again today and we were told the manager will now not be in until tomorrow.
We likely won’t be back in time for our reservation as my nephew will still be in the hospital, and if that comes to be we’d planned to send friends as a gift. I’ve never been treated this way as a paying customer anywhere, and as we’ve recommended so many friends to freestone over the years it’s painful to write this: don’t stay here. They can’t afford staff or to make up for their own mistakes, and you will be out money or the good vibes you came for if you interact with the person I did.
Mazama Inn, Basecamp, and Sun Mountain Lodge are other places we’ve stayed and are filled with caring and accurate staff.

Worst lodge experience in all my life

Very disappointed as we didn't even get to go because of the fires however we still were charged for a night bc we cancelled within the 14 days. I understand this policy so you don't have ppl randomly cancel but if all the popular hikes are closed per the National Park service AND the air quality map states "heavy smoke covering the area" there should be an exception. 

Not to mention ALL the restaurants on site are CLOSED until further notice...seems like ppl are clearing out due to the fires. 

We're already crushed to miss out on seeing this part of WA on our 10 day trip visiting the state, this just adds to the frustration.



Frustration and Disappointment 

I cannot say enough good things about this venue and staff.   Jaime is an amazing event facility manager - she went far above and beyond our expectations!   The location is beautiful,  the facility is lovely and well kept - we loved the cabin/lodge vibe and hardly had to put any effort into wedding decor since it was so naturally beautiful!

The Freestone Inn was the PERFECT place for our wedding reception.   Our guests loved the accommodations options - cabins, the inn rooms, and several camped next door at Early Winters Campground.  

We stayed for the weekend and rented out Jacks Hut for a karaoke pool party, which was fantastic and so fun.  Jaime and her team were SUPER helpful coordinating all of our events throughout the weekend. 

Best wedding venue in Washington state <3

Beautiful building and location just north of Mazama. Our "suite" was really a huge one bedroom apartment with plenty of space to stretch out. It was clean and well maintained. The folks that made our pizzas at the Jack's Hut were super nice and the staff that we encountered were great too. Definitely the nicest place to stay in the area!

Beautiful

Jamie, Becky, and the gang are true craftsmen of a good time.  
If you break a card box, they'll find you tape to fix it.
Want some go cups for coffee cause your flight leaves at 3 AM?
NO PROBLEM.  

Incredible.  Stay here.

A Swiss Watch of an Experience

A lovely winter getaway for the 4 of us along with our dogs. We could walk on the snow or ski from our doorstep. We enjoyed beautiful views. We could all relax in the hot tub and could look up at the stars. 

Winter getaway 

We had booked our stay to celebrate my husband’s birthday and we had a wonderful time. We stayed in a deluxe king room which was clean and comfortable with lovely views over the pond. Every member of staff were friendly and helpful. At the moment there is limited restaurant service; but the food we had at Sandy Butte was very good. Matthew the bar tender made me a cocktail that wasn’t on the menu and it wasn’t until later that we discovered that he normally works in maintenance; but due to staff shortages had volunteered to work the bar area. He did an amazing job and could take over that position. When the front desk lady realized it was my husband’s birthday she gave us a bottle of wine. The complimentary breakfast of cereals, yogurt, bagels was all we needed for breakfast.  
When I discovered the bathtub faucets were stuck Kurt quickly fixed it.
The only reason for not giving 5 stars is that the fireplace was broken and the room we had originally booked was not available. They did discount our room due to these issues. 
We will definitely stay here again as it was such a welcoming friendly place to stay and so close to the trails.

Relaxing stay

We love coming here. The people at Freestone Inn and also Jack's Hut are always very helpful and friendly, which makes our time here even more pleasant . The cabins are nice and quiet, and clean; with  walking trails close by. Early Winters creek is also within a few steps. The large pond at Freestone Inn is beautiful to walk around, and in fall the colors are lovely.
      If you want to enjoy a quiet and beautiful retreat from the daily grind, come here!

Cabjns

The single bed cabin fit me very well as I was a single man looking for a comfortable place to stay for nearby hikes.  The place has a mini-frig, double burner stove top, comfortable bed, clean, hot water quickly available, privacy (no other cabin within 200 ft), roomy, reasonable internet access, very nice loop trail behind the lodge, very available and friendly staff, kitchen utensils, etc.

I brought my own groceries so I did not avail myself of the Pizza + restaurant on site which people said had very good eats, beer and mixed drinks.  There is a pretty well stocked grocery store in Mazama for a small town. Also gasoline.  Winthrop is fairly closeby (14 mi) for more restaurant and other choices.

An noted, the cabin was great for me and it was as advertised.  If there are two people it might be a little tight.  Small table, no place to really hang clothes (some hangers on two hooks) but  there was a lot of bench space and small drawer cabinet to place stuff. I could not find equipment to heat the place (the small electric radiator did not have a plug and I suppose the electric fireplace is meant to provide the heat, which it does but the flame lights up the room if you like darkness to sleep. Also could not find extra blankets. Granted, I was there at the end of September and it was well short of cold but the cabin got a bit chilly at night and early morning.

Very Good Cabin

We rented a two bedroom cabin, which was clean and homey. The beds and couch were very comfortable and the wifi worked in our cabin. It's very close to a lot of truly awe-inspiring hiking trails; It was absolutely lovely to hike during the day and relax in the hot tub once the day's adventuring was done. The lockbox key program (being provided a code for a lockbox from which you gather your cabin keys) is really brilliant and made our arrival and check in much simpler. The staff on site is very friendly and helpful, and it was great that the restaurant was open in the evenings once we returned to the hotel so we could indulge in a cold beer after a long day. The views from the pool and the hot tub are serene and gorgeous. I would absolutely recommend staying here.

Freestone Inn

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