Name: American Executive Inn
Address: 1554 West Main Street, Mesa, Mesa, Mesa, AZ 85201, United States of America
Rating: 6

Air conditioning

Smoke-free property

Heating

Newspapers

Washing machine

No elevators

Reception desk

General

Non-smoking rooms

Family room

Cable TV

Shower/Bathtub

Shower

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Luggage storage

Wake-up service

Telephone

Services and amenities

Vending machine

Meals

Free Wi-Fi

Internet

Transfer services

Transfer

Spanish

English

Languages Spoken

Barbecue grill(s)

Hiking

Picnic area

Barbeque

Recreation

Free parking

Free Parking on Premises

Parking

Swimming pool

Outdoor pool

Pool and beach

Family/Kid Friendly

Kids

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the mini-hotel

Room amenities

Phoenix Sky Harbor International Airport

Falcon Field Airport

Phoenix-Mesa Gateway Airport

Scottsdale Airport

American Executive Inn

Mesa

Oh boy, where to start? I booked this "motel" on Expedia a few months before my husband and I were due to travel to Mesa, AZ for the Atomic Monster Weekend Convention (lol) for my husband's birthday. Didn't want to spend an arm and a leg so we booked a motel, which served us decently in the past when we traveled to Idaho and around Nevada but holy hell was this place on another level. 

We roll up on the day of check-in well within the window of proper check-in time (3:00pm - 10:00pm was the check in window; we arrived around 4:00pm) after driving 5 hours to get there and the first thing we see is a "lady" with no pants on and (hopefully) flesh colored underwear, standing outside of her room, leaning up against the door jam with the door hanging open smoking a cigarette. Always a stellar sign. 

Any who, we walk up to the lobby door and pull on the door handle. It's locked. Huh? We've never stayed at a place with a locked lobby. Weird; must mean there's a lot of crime in the area. Another great sign. We notice there's a doorbell so we ring it. It takes about a minute or two for some guy to come up to the window next to the front door al la gas station style and demand we tell him why we're there. What do we look like, cops? Is this a motel? What gives? How many red flags is that? I tell him that we have a reservation via Expedia.com for two nights and are there to check in. He demands to see our I.D.'s. We push them through the opening in the window and he finally lets us in the lobby. 

Upon entering, he confirms our last names and informs us that our booking was cancelled. I tell him I didn't cancel it and he states that his manager cancelled the booking. I asked him why. Turns out, these clowns tried to charge my card before I even showed up, which was in direct violation of Expedia's policies. I found out later, after I had a chance to check my email after this whole debacle that they had tried to charge my card around noon and cancelled the booking at 1:37pm. It stated in my confirmation email that the money would be due at the property and that my card wouldn't be charged until I arrived, which is how we've always done it with no issues. 

Whatever, upon him telling me it was declined, I assumed my bank declined it because we live in Nevada and this place was in Arizona and we don't travel often so they probably flagged it as suspicious (I didn't check my email until I got back out to the car), and informed him as such, but I was more than happy to pay now that I was standing in front of him, like the confirmation email had originally stated. I even informed him that I had cash to pay for the entire stay if he wasn't comfortable with a card, but either way would work for us. 

He told me "too bad" so sad, I can't do anything for you because the manager had cancelled it because our card was declined. I asked him why he didn't try to call us when they tried to run our card (illegally by the way) to discuss the matter. He told us it was our responsibility to call him....except how were we suppose to know there was an issue to call about without checking our email or getting a call from him? Who checks their email while their driving?  That doesn't make sense. He shrugged and told us it was our problem. Cool dude.  

I told him that I'd like to talk to the person that cancelled the reservation then since he wasn't able to do anything further. He tells me that the manager is offsite and that he'd have to call him. Okay, go ahead. I'll wait considering I have no where else to go. 

He gets on the phone and speaks to someone briefly and then hangs up. He told me that the manager would not be back and that there wasn't anything he could do because "it was a Friday" which means he'd already sold my room to someone else probably for a better rate than what Expedia was offering, as the nightly rate was $95 per night and we were only paying $113 for two nights. I shrugged, looked over at my husband and we walked out. Clearly we weren't going to get anywhere and I certainly didn't want to stay there anymore anyway, considering the overall first impression.  

It took us three hours after our five hour drive to find a room but we were able to secure a hotel room at the Sheraton in a much nicer part of town. 

I was actually glad at the end of the day that whatever powers that be decided to throw a wrench in us getting a room here. It was only after my experience that I read the reviews on Yelp and boy howdy, I'm counting my lucky stars. This has been a learning experience for sure. We've never had an issue like this with any other motel that we've stayed at over the years that we booked through either Booking.com or Expedia.com but I guess I should have read the reviews before booking regardless cause I wouldn't have gone anywhere near this sketchy slum.

Illegal Charges and Will Sell Your Room to the Highest Bidder

awful rooms. hole blankets, dirty towel, dirty floor, refrigerator mold foods inside, air condition rot and dirty and old. no wifi, smell odor. I bought spray odor but they stole it. outside door on mat dirty. I want them refund me back!!

awful rooms and never come there again

Do not stay here …. Room is dirty. Hairs in bathroom and full of dust. Booked for 2 nights but after 10 minutes of checking in we left. 
No one was available to check us in, we had to go and find someone. When I went back to tell the man we wouldn’t stay here, he agreed and said he wouldn’t either.

Dirty and run down

Nasty room. Electrical outlets hanging out of Wall. Black stains in bedsheets. Light fixtures loose and crooked.. door was not aligned in frame. Dirty floor. Wanted a non smoking room .got a smelly smokey room.we booked for 2 nights but one night was enough. We left next morning.

Nasty

Check in was accomplished through a window not indoors.  Room was clean and pleasant smelling.  Full size microwave and refrigerator was included.  Floor is tile and clean which was very much appreciated.  Again, everything was clean and pleasant.  Until you get to the bathroom - tub needed glazing and was peeling, the towels were stained, and trim was missing near the floor.

Low price, clean, but meh.

It was quiet and owner was nice. The window shade was broken that looked right on the bed, the microwave was broken, door on bathroom didn't shut, there was no door leading to second bed so there was NO place to get any privacy even on the toilet. The  smoke alarms were not attached they were just sitting on the counter. There was a cigarette burn on sheets. 100's of roaches, my daughter could not even sleep at night because she would sit there and kill roaches. We went through a whole can of roach killer and Lysol. Also burnt incense the whole time to make it smell better. We did make the best of it and joked about it.

ROACHES!

I can't tell anyone about my room because I didn't get one. Reserved for one night 
, got to the hotel, they said that I was supposed to be there the night before and stay 2 nights. I showed her the receipt that said 1 night.  They had already given my room up AND CHARGED ME FOR 2 NIGHTS.  Being on a limited budget, and not using credit cards and being charged and nowhere to stay was a nightmare.  Needless to say, it has been 7 days and still no refund and they caused me to bounce a check and be $100 short in my account.
Life is on hold while waiting for their ineptness to resolve.           Probably for the best as shady people walking in the parking lot and it appears that people live there.

Don't book you may be left hanging hard

The Wyndham property in mesa,&country club/is welcoming,I was late landing,I didn't arrive till abt,2am,no problem iwas in the room&asleep within 20 mins from arrival,the room was clean,plenty of towels,soap,shampoo,the staff were thoughtful,respectful,courteous,in giving directions to mesa"s beauty,events near by,very relaxed temporary,I stayed and extra few days,soaking up the sun,thanks so much.lena.

When you just don't want to drive more.. Comfy and nice people desk and service. I would  definately stay again and recommend. Value priced and great location, how can you go wrong! See you again this fall.

Convenient and clean

Upon opening the door there was an overwhelming smell of some kind of cleaner.  There was a huge gap in the door that any critter could get in.  
We selected this place because of the pictures on the website.  I’m not sure were those rooms were but we didn’t have one.  The sink was falling off the wall and the toilet wobbled!  The bed was very uncomfortable.  

We won’t be coming back!

American Executive Inn

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