Name: Morton Inn
Address: 400 Kokesch Dr., Morton, Morton, Morton, 56270, United States of America
Rating: 7

Shopping on site

24-hour reception

Smoking areas

Security guard

Television in lobby

No elevators

General

Accessibility features

Wheelchair Accessible

Accessibility

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet

Transfer services

Transfer

English

Languages Spoken

Casino

Recreation

Free parking

Parking

First Aid Kit

Beauty and wellness

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Renville County Historical Museum

Morton Inn

Morton

My sister and I stayed 2 nights.We both enjoyed it and would recommend it to others. I do think they should have an elevator for the handicapped or persons having a hard time with stairs; but all in all, we were satisfied . Friendly staff, clean rooms and great price .

Family trip.

I want to thank the employees of Morton Inn for being so great to us. We were stranded in the blizzard on Hwy 19 for 8.5 hrs and finally got out thanks to the Highway Patrol that busted through drifts to get us to the hotel.  Didn't get the name of the girl working, but she made us hot food and everything at the gas station conected to the hotel. And the tator tots rocked!!!!  When we finally got home the next day, I realized I forgot my necklace in the room, I called and Jazmine went to the room while I was on hold and found it for me, sent it in the mail right away and received it today already. Thank you Jazmine!  I would stay there no problem, great friendly people!!! Thanks again!!!

Blizzard February 24, 2019

This motel is w/in 5 min of the Graduation area and VERY clean. I had a room with 2 queen size beds. My total cost for 2 days was less than 1 day on the base Hampton including taxi - which comes quickly and are all very friendly and know there way around base. You Do not need to stay on base and spend the extra money. On Family day your soldier will see there friends around town at the different Restaurants not the day of the activities. Plus it is faster to have them dropped off by taxi right in front of where they need to walk in from this motel! The Mellow Mushroom and LongHorn are both good restaurants. 

Your Soldier Graduating?

No elevator so if you are handicapped or have lots of luggage it might not be the best place for you. People working at check in were nice and friendly. The building is in need of things to be repaired/replaced. Updated mostly is what is needed in my opinion.
Nice location. I could hear the people above us walking around which seemed like all night. And the bed itself hurt my hips as I slept. I had to turn from side to side every couple hours or so as my hips were hurting and it woke me up.

Not the Best Place...Not the Worse either

We travel around the Upper Midwest for horse shows and typically stay in budget hotels. This means we're not picky about the hotel, as long as it's clean and the staff are friendly.  This hotel didn't meet even those basic expectations.  

THE BAD:
--You check in at the gas station attached to the hotel.  This is weird but not horrible. The "bad" thing is that the employees don't seem to know what the protocol is for hotel check in.  You're treated like a pesky nuisance.

--There is no elevator. If you are disabled, or simply have a lot of luggage, you must request a first-floor room when booking.

--The carpet seemed dirty (it felt "sticky", if that makes sense).  

--The employees are not professional at all.  They seemed to be high school- or college-aged kids who hadn't been properly trained.  [At one point during our air conditioning fiasco, outlined below, the front desk clerk asked me, "What do you want me to do, anyway?"  I felt bad for him, because it was clear he honestly didn't know what to do.  I said, "I want you to call your manager, let him or her know about the problem, and ensure it is fixed by tomorrow." He looked stricken -- which leads me to believe the manager isn't a very nice boss.]

THE UGLY:
--Air conditioning didn't work:  When we arrived in our room, the air conditioning was not on. We found this a little odd, since most hotels (even 2-star budget facilities) have the air running on low so that the room isn't stifling when guests arrive.  When we turned on the unit, we realized why: it was broken. Since it was so late (midnight), and since the fan was working, I decided to wait until the morning to alert the front desk.  

When I called the front desk at 6:30 in the morning, the clerk said he would have the air conditioning looked at "immediately".  We left for the horse show, assuming everything would be fine when we returned.

Unfortunately, that didn't happen.

When we arrived back at the hotel on Friday evening, the room was hot; the air conditioning clearly hadn't been fixed.  We called the front desk and they offered to move us.  When I looked at the room in which they wanted to move us, the air conditioning wasn't working there, either.  So, I requested that we stay in our current room and have the air conditioning repaired the next day (the fan was working, so we figured that and a cold shower would help us stay cool).  The hotel clerk said he'd call his manager and make sure it was fixed "first thing". 

On Saturday morning, I went to the front desk and reminded the young woman on duty that our room needed its air conditioning fixed. She said she had a note to fix it and that it was be attended to that day. 

But on Saturday evening, when we arrived back at the hotel hot and sweaty from the show, the air conditioning was still broken.  I called the front desk and asked what was going on.  The clerk informed me that the air conditioning was broken in "lots of rooms" and that "this always happens when it's really hot" and that I "shouldn't expect the air conditioning to be fixed on a Saturday."

I was stunned.  Seriously.  Is air conditioning at a hotel really a luxury I shouldn't expect on a 97-degree day?

I should note here that the weekend of our stay was the first really hot weekend of the summer: weather forecasters had been warning the public about it for a week. Daytime temperatures hovered between 95 and 100 degrees, with dew points in the 70s (meaning, it was very hot & humid)  So it is absolutely unfathomable that the hotel hadn't planned for this by having the units inspected beforehand.  

You're probably wondering: why the heck didn't you people leave?  Answer: because there was a horse show and a Pow Wow going on that weekend, so every hotel in town was booked.  In other words: we were stuck.

When we checked out on Sunday --after spending the night in a room that was 85+ degrees-- I asked to speak with the manager. The front desk employee told me the manager was at home, had been alerted to the situation, and was no longer accepting calls from the staff.  When I asked for the manager's telephone number, a female staff member gave me the main number to the hotel/gas station.  

Given the intense heat and lack of air conditioning, I complained to America's Best Value Inn.  The company referred my complaint email to the manager, who wrote back and said she had never been alerted to the problem. This clearly is false, because three separate employees told me they'd called her (I honestly don't think they were lying, because it was clear they were frustrated by the situation -- or, really, all of the complaints from other guests).

In the end, the manager refunded half of our stay. I honestly didn't care about the money -- I was more upset at the complete lack of concern on the part of the employees and the manager.  Had I been traveling with an elderly person or a baby (rather than a healthy teenage equestrienne),   I would have been VERY concerned.  

BOTTOM LINE:
We will NEVER stay at this hotel again, and I would urge others not to do so, either. The entire experience was awful -- and again, we don't have high expectations in the first place.  We've since learned there's a casino in Morton, so we intend to stay there for the next horse show.

Do NOT stay here!

It was a last minute decision to stay here because the casino was booked.  The rooms are very clean.  They all have a fridge and microwave.  The beds are very comfortable too.  The gas station/convenience store is attached to the hotel.  It was a quick easy check-in.  They don't have coffee pots in rooms but you can get free coffee from the convenience store.  The coffee was excellent too.  The store is clean, has all kinds of snacks along with cookies and rolls.  We would stay here again.

Morton Inn

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