Name: Quality Inn & Suites
Address: 4545 N Reserve Street, Missoula, Missoula, Missoula, MT 59808, United States of America
Rating: 8

24-hour reception

Smoking areas

Smoke-free property

Newspapers

Washing machine

Express check-in/check-out

Television in lobby

General

Room service

Fridge

Cable TV

Hairdryer

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Dry-cleaning

Wake-up service

Telephone

Iron

Services and amenities

Coffee/tea for guests

Breakfast

Vending machine

Microwave oven

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Picnic area

Recreation

Offsite parking reservations required

Parking nearby

Parking

Swimming pool

Indoor Pool

Pool and beach

Business center

Business

Golf сourse (within 3 km)

Sports

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Silver Creek Casino

Montana Lil's Casino

Missoula International Airport

Quality Inn & Suites

Missoula

In town solo for a few days of fly fishing. This facility (at which I've stayed during prior trips) remains a straight forward lodging option, though with an indoor pool. Location is easy on / off interstate, and within easy walking of a variety of eating options.  Staff friendly, though reaching management with questions doesn't necessarily happen in a timely fashion. Breakfast options were surprisingly inviting. Value is questionable, but the prices are what the location and time of year allows.

Well...a bit above average.

Kendra greeted us zhe was Awsome & helpful, room was clean. Downhill from there, both water machines out of order! 
Breakfast ???? Only hot food was waffles. No eggs , potatoes sausage!   Wet disappointed with breakfast. Will think about returning!

Not a quality breakfast!!

Was supposed to be going to Yellowstone but that week was when the massive flooding occurred and Yellowstone was closed. Had to change plans last minute. Decided to explore other parts of Montana instead and booked a room for one night in Missoula. Pleasant surprise. Missoula was pretty and the people I met were really friendly.   

I could have sworn I booked a room with a whirlpool tub. I had a suite but just a regular tub. Overall that wasn't a big deal as I didn't get to the hotel until 8PM and still needed to find somewhere to eat. No time for a bath.   
 
The shower head was aimed weird, but had great flow. The toilet was higher than normal which was nice since I was achy from hiking. The tub edge was a bit lower. Also nice. Everything was clean.    

My room was on the second floor. No elevator. Hotel seems solidly built meaning the floor felt really solid with no creaking so I didn't think I was being a stompy  elephant to the people below me.  The tv was huge.  Large fridge with a freezer. The microwave worked.   

Very comfy bed and pillows. Slept well. This place was QUIET. I heard absolutely no one all night other than some doors slam. Good location right off the freeway. There were places nearby to eat and other shopping. 

The main reason I chose this hotel was because it is pet free!  Yay! No wet dog smell! No incessant barking at all hours! Definitely would stay here again and I wished I had spent more than one night in Missoula.

Great last minute stay

Room appeared clean, bed was made but sheets had what looked like coffee spilled in them and housekeeping didnt bother to change.  Front desk didn’t apologize or seem concerned when asked for different sheets. Hair on counters and in sink. Gross place.

Nasty

In Missoula for the class A basketball tourney.  Got a room at the Quality Inn.  Check in went smooth enough, but upon entering the room, it REEKED of cigarette smoke.  We called the front desk, as we thought we got a non smoking from.  The guy working the front desk, identified himself as “Cannon”, was very rude and condescending when we called and told him of the problem.  Told us it was a non smoking hotel and that somebody before us must have smoked in the room.  Like I said, he was rude and condescending and offered no solution to the issue. We requested he send housekeeping to try and do something about the smell, but he said there was no house keeping working.  Told us all rooms were sold, and basically we had to just live with it.  We will never stay there again and won’t recommend anybody stay there either.  When my wife went t down to talk to him more about the issue, he hid in a back room and wouldn’t come out to talk to her until another guest walked in.  He gave her him first name, and refused to give his last name.  Very bad experience for me and my family.

Won’t stay here again

I booked a jacuzzi suite for a mini vacation for myself. I looked forward to sleeping in and soaking in my in room jacuzzi for weeks. The front desk employee at check in was super friendly and welcoming. 

The room was clean, the jacuzzi blew out black gunk the first time the jets were turned on. I let it run and then cleaned it before finally enjoying a relaxing soak. 

I tried to use the vending machines and lost money and returned with no snacks or drinks. 

The bed was super hard and aggravated my back each night. I looked forward to sleeping in but was awaken by housekeeping staff trying to get into my room long before I was to be checked out. 

The continental breakfast was frozen burritos and mediocre coffee. 

Overall not what I expected for a room close to $200 per night.

Not so Sweet Suite Visit

We checked in to the hotel on November 8th and were given room 209.  The room appeared clean and in order.  However, when removing the bed cover it was obvious someone had been sleeping in the bed.  I took a picture to document.  The front desk gave us a different room.

On November 16th we checked in again and once again given room 209.  The bathroom garbage was full, there was no soap or shampoo in the bathroom, and there were black curly hairs in the bathroom sink.  The front desk was informed and they said there was nothing they could do.

When I returned home I reached out to the hotel manager.  No answer, so I left my information.  They have not returned my calls.  I spoke with Choice Corporate today and reported the experience.  Ashley was helpful and apologetic.  

I will not be staying in this hotel again.

Room not cleaned on two separate check-ins

This hotel has changed names a few times over the years. The access from the Interstate is super easy,  The Montana Club is right across the parking lot and parking was plenty.
Melody at check in was very nice. 
We were in room 226, which is quite small, but very clean and modern. Great amount of outlets and USB ports; the bed was not the most comfortable and the A/C was lousy. Toilet paper holder was broken (one would think that housekeeping would notice this)
Pool and hot tub were closed indefinitely due to 'Covid'.
Also, due to 'Covid' the was no other breakfast than a little grab and go bag of mostly sweet stuff (despite Montana restaurants being open and at full capacity!)

OK for one night

I had driven 24 hrs and arrived here at 930am.  I was allowed to check in.  Early check in is not the norm.  The desk person "K" helped me.  She was so nice.  The room was super clean.  No odors!   Bedding smelled great.  I slept  so good. This is a must stay.

The desk person "K" is a great person!!!!

Hotel is located among a bunch of others in a business area of Missoula.  Room was a decent size and we appreciated having a separate seating area.  The bed was comfortable but had bizarrely small pillows.  Breakfast was an average selection of sealed fruit cups, yogurt, and burritos.  The pool and hot tub area were open.  The shower was quite noisy.  Pretty standard chain hotel offering with friendly front desk service and a price better than the other hotels in the area.

Quality Inn & Suites

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment