Name: El Rancho Motel
Address: 1214 South Pioneer Way, Moses Lake, Moses Lake, Moses Lake, WA 98837, United States of America
Rating: 6

Air conditioning

24-hour reception

Heating

General

Soundproof rooms

Room service

Fridge

Hairdryer

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Rooms

Wake-up service

Telephone

Iron

Services and amenities

Vending machine

Microwave oven

Coffeemaker

Meals

Internet access

Internet

Barbecue grill(s)

Recreation

Offsite parking reservations required

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Business

Pets allowed

Pets

Location

At the mini-hotel

Room amenities

Samaritan Healthcare

Surf 'n Slide Water Park

Moses Lake Museum & Art Center

Montlake Park

El Rancho Motel

Moses Lake

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This motel was recommended to us by a realtor who was helping us find a house to live in. We have been here for 1 week and are going to stay a few more days until our new place is ready. The staff is friendly. The rooms are nice. A full fridge, a large microwave, sink and a huge stove. They have welcomed us and our fur babies and we would recommend this motel to anyone. And the location is so convenient and quiet at night!

Relaxing

On top of not staying there after 15 minutes of being in the room, horrible smelling, and asking for a refund....now not receiving refund that I asked for that night because according to them, I was told & said I agreed to recieving a refund only if I stayed at Quality Inn which is owned by same people (really?).....they did not offer matching rate at Quality Inn that night & I found a closer hotel that was cheaper than the $140 rate I was quoted that night for Quality Inn.  Both managers have hung up on me when trying to follow up on the refund I thought I was getting, one of them lied to the Expedia representative about what happened and they are having difficulty admitting that there was an obvious miscommunication.... but really in the end, when you have a customer that asks for a refund immediately after they check in due to the poor quality of the place, you just give the refund.  Apparently when the front desk gal said she needed other manager to issue the refund, that manager was in the next room, (this according to that manager in my final conversation)....so, either lieing or just too stubborn to admit mistakes in communication.  I encourage all online travel sites to reconsider partnering with this property.  And I suggest travelers avoiding it all together.

Smelled horrible, trashy place

Booked through Expedia, was unable to cancel my 2-night reservation in time. Expedia cancellation policy for my reservation states, "Cancellations or changes made after 6:00pm (Pacific Daylight Time (US & Canada); Tijuana) on May 24, 2018 or no-shows are subject to a property fee equal to the first nights rate plus taxes and fees." 

However, Linda from the hotel said that due to my no-show, they would be charging me the ENTIRE amount of the itinerary, not just the first night. I called the hotel to double-check, and she confirmed that she would be charging me in violation of the agreement. I am currently filing claims with the Better Business Bureau and the Bureau of Consumer Protection for deceptive practices. Stay away from this property.

Deceptive billing practices

We waited half an hour for someone to wake up and check us in, after we were assured it wouldn't be a problem to check in after hours. The light was out in front of the weirdly recessed room and there was a big stack of rolled carpet in front of the room, giving it a very rapey vibe. I wouldn't let my dog sleep in that nasty room. The bed was dirty and full of cat hair. The bathroom was disgusting with rotting drywall and a dirty toilet. Walking into the room left me wating a shower, anywhere but there. We left immediately after getting a refund from a very rude employee. 

Drove 5 more hours in the middle of the night rather than staying here.

I received some money so we decided to check out a motel for a week. We were advised El Rancho was the best deal. Hmmm, not convinced...but it's getting cold outside...we liked having the huge kitchenette. I hadn't had a kitchen so excitedly we stayed a week and 2 days. We left on Thanksgiving day. Out of money someone helped us and got us the same motel room for one more week. .our wedding date was set for Dec 15 th. I was thrilled to have a place to make my dress and prepare. I had ordered the Luminous Airbrush Makeup Kit for my wedding day. It was to be delivered to the motel. We let the on-site manager know so she would be expecting it. Here comes the down side.:-(     I called the office because the lights and a wall outlet went out. She yelled at me wanting to know who broke the window. We had no idea what she was talking about. My fiance went out to look at the front Windows. We left the curtains closed to keep cold out. I ask her what window? Once again screamed at me the back window. I had not even touch the curtains on that window...let alone break it was my response. She did nothing about the lights nor the window the whole time we were there.
We left before the arrival of my package, but reiterated to the manager we would be back to get it. Three times my fiance called to be told NOPE NOTHING PACKAGE! Post Office had delivered it there. What's REALLY going on?  Mad is the nicest I could be. Our friend was also billed for the broken window we found out recently.....ERRRRR. We had no clue about the window being broken not who had broke it. I also must say the rooms were not clean. I bought cleaner to clean oven and refrigerator before using. Nasty. I will never forget and NEVER RETURN. I do not think this is the proper way to run a business. Guess that's why they had one or two rooms rented. 

El Rancho Motel

Main amenities of the mini-hotel

Location

Available rooms

Location

Description of the mini-hotel

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Recreation

Parking

Pool and beach

Business

Pets

Policies

Check-in terms and conditions

Additional information

Payment