Name: Knights Inn New Castle Wilmington
Address: 1200 West Avenue New Castle,West Avenue, New Castle, New Castle, New Castle, 19720, United States of America
Rating: 2

24-hour reception

General

Non-smoking rooms

Rooms

Wake-up service

Services and amenities

Tour assistance

Tourist services

Free parking

Garage

Parking

Pets allowed

Pets

Location

At the hotel

Bowlerama

Museum of the American Road

Wilmington Airport

Philadelphia International Airport

Chester County G. O. Carlson Airport

Knights Inn New Castle Wilmington

New Castle

This sign alone scared me. Where are social services?  Or are they already on this? I just passed through this morning and saw a half naked man. This place doesn’t feel safe.wish something can be done to get folks into a safer place.

The customer service is extremely rude. They don't even have a chain of command. I asked what's the managers name the front desk wouldn't even tell me. The employees live at the establishment have no professionalism, I wonder what's the hiring process. They either need management or just tear the place down. The establishment across the street cost more but at least you'll get better service.

This was the worst place I've ever been too.

Paraphernalia, prostitution and rodent infested. We literally left our food there because something was crawling in it while it sat on the dresser and it was bigger than a mouse. We didn't stick around at 2am to figure out what it was.

Do not stay here

I'm very tired, sleeping in your car, we don't have the benefits of the American... I felt like I was going back to the '70s but without the fun...

Forget about it.

We had to walk through the facility with employee to find a CLEAN room. 5 different rooms before we found a "clean" one. The drawers were broken, the pillowcases were yellow and there was mold on the ceiling in the bathroom. This place is not worth the time or money. The only worth talking about at this place is was the flat screen TV and the wifi. All the rooms smell like crap.

Worst place ever. Stay Away

It was late at night! After a long trip, we had to spend the night somewhere, get some energy, and the next day go on to New York. Google Maps listed this place as one of the nearby and inexpensive motels. After reading the reviews (they were good), we decided to stay here. By the way, it was indicated that the hotel had 2.5 stars. Nothing like that!!! Instead of a room for non-smokers we were provided with a discharged passenger! Shower - yes it didn't work. Dirty, dirty in the room! Instead of a strong sleep and a charge of sobriety we got a sea of disgusting emotions and insomnia.

I've never seen a worse hotel.

i'mm not as kind as randy was with his review.this place,in plain ENGLISH stinks.from the screw up with my reservation,to the arrogant attitude of the moron behind the desk who obviously didn't understand English,this was a fiasco.the room was as friggen cold as a meat locker(no there was no heat)to the rug actually coming apart as we walked on it,to the obvious holes in the csheets/blankets,to to non working light between the beds it was,in short,horrbile.all i can say is that if i have brought home any unwanted little"friends" you can bet your sweet backside Knights Inn will be getting the exterminating bill.Oh yes,by the way,remind the "goober" that looked like a "duck dynasty" reject that standing in front of a hotel entrance sharpening his buckknife on a stone and not trying to hide it is not good for business.the only good aspect of the stay was the attitude of the 2 young ladies workingte front desk and that nice fellow/security guard-a least they were caring enough to try and assist.

what a hell hole

My 11-hour stay in this hotel has left me with a horror story like nothing I've ever experienced before, and I consider myself to have more than the average amount of experience staying in cheap hotels.
I am not going to go into TOO much detail, because if I did, it would end up reading like a movie script, and it would be just about as long, too.  Here are the basic atrocities I faced at this hotel.

CHECK-IN:  Upon arriving, with my confirmed "guaranteed reservation" for a queen, non-smoking room.  I made the reservation online, and confirmed over the phone, letting them know that I would be arriving late at night (after midnight).  It would end up taking 25 MINUTES for me to check in.  The employee was chewing food and had crumbs on his face, was stumbling around with no shoes on, and spoke incomprehensible English.  From what I could understand, he was telling me that he didn't have my reservation.  I called the Knights Inn customer service number that came in my confirmation email, and they told me that I most certainly DID have a reservation.  I tried explaining that I was having difficulty communicating with the employee, but all they did was re-send the reservation to the hotel, whatever that means.  Long story short, 25 minutes after I arrived, I was informed that there were no rooms with queen beds available (actually, the employee told me that they didn't have queens, only one bed or two.  wow.).  With my guaranteed reservation of a queen/non-smoking room, I ended up in... (drumroll please.......) you guessed it!  A smoking room with two double beds!

THE ROOM:  It was just over 90 degrees the night I stayed at this hotel.  I walked into the room and was met with a brick wall of heat and humidity.  I finally found the thermostat, put it to the lowest setting, and turned it on.  Nothing.  NO AC IN 90 DEGREE WEATHER.  That's not good.  But I figured that I would rather deal with the muggy room than deal with the guy at the front desk again.  Ok, time to settle in!  Let me turn on the TV while I pack.  Wait, where's the remote?  Oh, darn, THERE IS NO REMOTE.  Ok, no problem, I'll deal with it.  Now let me just take the covers off the bed and sit on the edge of the bed while I take my toiletries out of my suitcase.  Uh-oh!  What is that on the sheet, and why is it moving!?  BECAUSE IT IS A BEDBUG.  I figured that I wouldn't panic, so I scooped it up in a plastic cup and saved it to show whoever was there in the morning.  I came to find only one large bug (see photo), and I thought that was it, but I ended up finding another 10-12 moving specks on that bed.  They were much smaller, but they were still bugs.  I saved those in another plastic cup.  Then I figured I'd try the other bed, because I really just needed to get to sleep so that I could hit the road in the morning.  The other bed had a cigarette burn on the blanket, but that was ok, thanks to the non-existent AC, I wasn't planning on using any blankets.  I remove the blankets to find another bug!  But this time it was just an ant that was already dead.  I ended up getting barely any sleep at all, waking up about every half hour sweating from the heat, and turning the lights on to check the bed for bugs.

THE SERVICE:  When I woke up in the morning, I couldn't get into the shower soon enough.  I went into the bathroom, and found soap, but no shampoo.  I called the front desk and asked for shampoo, and he said that they don't put shampoo in the rooms.  I asked, "How am I supposed to wash my hair, with face soap?  How would YOU wash your hair?"  Get this - the person on the other end of the phone said this:  "Well sir, I'm the resident manager, so I have my own apartment with my own shampoo."  SERIOUSLY!?  I mean, I guess I did ask the question, but I wasn't ready for that obnoxious of a response.  I asked the resident manager where I could buy shampoo nearby, and he pointed me to a gas station.  I informed him that I would be checking out late due to this unexpected errand.

CHECK-OUT/THE RESIDENT MANAGER:  I walked into the lobby, with my plastic cups of bugs (the big bed bug, the ant, and the cup with 10-12 tiny bugs), and I started my tirade.  I complained about the AC, the missing TV remote, the horrible service at check-in, not getting the room I was guaranteed, etc.  When I got to the bugs, I showed him the 3 cups.  You couldn't really see the tiny ones, so I dumped them onto the counter.  They began crawling all over the place.  The man behind the desk (the resident manager with his own shampoo supply) looked at the bugs crawling around on the front desk, and he CHUCKLED.  He laughed and watched them crawl around.  When they got near the edge of the desk, he scooped them back into the cup with a spare room key.  He gave me an insincere apology, specifically only apologizing for the bugs, and didn't make any eye contact when he apologized.  As for the horrible service the night before?  Well, when he addressed that, I was truly beside myself as he began to MAKE EXCUSES FOR THE HORRIBLE SERVICE, and made me feel as if I were some kind of jerk for being too hard on the night guy.  Some of my favorite quotes:  "He's new.  He's only been here for two weeks"  "We have only been open for 15 days."  "(In regards to the unprofessional appearance, face crumbs, chewing, shoelessness) You have to forgive certain indulgences, we are working day and night to get this place up and running."  The man was completely unremorseful and unapologetic.  He informed me that they couldn't pull up my original reservation in the computer, so I wouldn't be charged.  He acted like he was doing me a favor by not charging me for the room, so I was sure to let him know that I never had any intention of walking in and paying him money for the worst night's sleep of my life.  When I raised the concern of being double-charged (the original reservation, and then the new reservation I was forced to make when I arrived), he told me that there was nothing he could do about that, I'd have to wait and see, and then take it up with the company.

So, to sum it up, this hotel has the worst kind of service, BED BUGS, and rooms that are in poor repair.  Stay as far away from this place as you possibly can.

P.S. - The resident manager at one point informed me that they were "a private owner of a hotel, operating under the umbrella of Knights Inn."  I can only hope that someone from Knights Inn reads this review, investigates properly, and carefully reconsiders allowing these awful people to carry their name.

Knights Inn New Castle Wilmington

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