Name: Brockway Springs Resort
Address: Brockway Springs Drive; 9200, North Lake Tahoe, North Lake Tahoe, North Lake Tahoe, 96143, United States of America
Rating: 8

Elevator/lift

Washing machine

Terrace

General

Non-smoking rooms

Rooms

Wheelchair Accessible

Accessibility

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Services and amenities

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Meals

Internet access

Internet

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Transfer

Barbecue grill(s)

Casino

Recreation

Parking

Outdoor pool

Pool and beach

Skiing

Winter sports

Location

At the resort

Stateline Lookout

Kings Beach Miniature Golf

Kings Beach State Recreation Area

Crystal Bay Casino

Jim Kelley's Tahoe Nugget Casino

Cal Neva Casino

Kings Beach State Park

North Shore Parasail

Old Brockway Golf Course

Reno/Tahoe International Airport

Lake Tahoe Airport

Brockway Springs Resort

North Lake Tahoe

Avoid #3 at all costs.  It has a dynamite view- but that’s it.  This unit is managed by Grand Welcome, though we are unsure if this is a real company at this point or just a sham front with a bank account.  We arrived with dirt on the floor, stained sheets and towels, mildew in the showers , broken flooring , a kitchen sink faucet that kept coming off in our hands(!), a jagged spring sticking out of an ottoman (great for small children) and perhaps most maddeningly no dustpan.  We asked about the dustpan and they told us “we do not provide cleaning supplies”. - seriously?  This is nearly $1000 a night and no dustpan?  With dirt and food on the floor and stained sheets and towels?  What are we paying the cleaning fee for?  Grand Welcome  has to be one of the most misleading names for a management company.   This place needs major renovations (has probably not been updated since 1980s) but also needs basic cleaning. And a dustpan.

Avoid Grand Welcome units - especially #3

My family (myself, wife and two girls ages 6 & 8) stayed at a condo in the community for one week during winter break.  It's a gated community which added a feeling of safety.  Our unit was beautiful, spacious and had everything that we needed. The kitchen was fully equipped. We had a partial view of the lake from the living room.  The sliding doors of the living room opened up to a large courtyard area where our girls enjoyed going out to play in the snow. There was also a heated pool and gym which we did not take advantage of. It was very quiet and the other people we did meet were very friendly. The property is really beautiful and we enjoyed taking evening walks to explore and walk down to the lake.  The community is a 5 minute drive from Safeway and a handful of local restaurants. It's also ~30 minutes from Ganlibakken Ski/Sled Hill and ~15 minutes to Diamond Peak.  The wifi was faster than what we have at our house so when my wife and I had to jump online for work while the girls were streaming there was no issue.  We definitely would stay there again.

Wonderful

We enjoyed staying at this resort. We had a very good view of Lake Tahoe and the mountains from our living room window. We had everything we needed inside our unit. We also had a good area for the kids to go sledding outside our unit.

Stayed a week at the Brockway Springs Resort last July.  Great view, great accommodations, quiet, peaceful, beautiful grounds, great pool and amenity center, ample parking, walking distance to restaurants, etc....  Going back again next August 2019.  Love Kings Beach and Lake Tahoe. 

Relax and enjoy

Completely exceeded my expectations.  The grounds and pool were amazing!  Lots of families and friendly staff.  Quiet serene place on the lake in North Tahoe.  Walking distance to Kings Beach with lots of things to do near by.  Including restaurants and equipment rental for both summer and winter activities.  Stayed in unit 15 which was perfect, but have been in many other units as well and all were good.  I like the deluxe units as they are remodeled and usually have better views.

A great unknown gem!

Amazing location right on the North Lake Tahoe shore. Comfortable accommodations, walking distance from great shopping, dining and fun! Heaven on earth. Summer vacancies. Book now while it's still available! 

Anniversary 2016

Absolutely Horrible Business - stay away!   After speaking with a Brockway booking agent, reserving and paying (in full) we were excited to stay at Brockway with a group of friends over the 4th of July weekend.  The next day I was told that the owner of the unit wanted a seven night minimum, instead of the three nights (as we booked.) I was told if we wouldn’t commit to seven nights the owner would stay in the unit.  After speaking with the booking agent, she indicated that she would try to find an alternative. Minutes after getting off the phone, I received an email saying disregard our conversation and the booking was confirmed.  

The next day I get a message from the manager that the owner now has an “emergency” and because we did not rent the unit for seven nights as the owner wanted, our reservation is cancelled. We were offered a significantly larger unit for three times the money without any type of discount. When I asked about a discount on the larger unit, the manager said we can’t do that.  

Booking and paying at this place does not mean you actually have a reservation - the owners of the units just decide they want to use the place and your reservation will get cancelled.  I understand contracts and there is a “loophole” that allows for this, but for a business to use such contract loopholes like this, without any type of alternative or discount is a terrible business practice.  If you book, you better have a backup plan, because a reservation and payment is worthless at Brockway! These contracts are not worth the paper they are written on and leave you at the mercy of the owner.  If they want to strong arm you for a longer stay and more money and you refuse, they will cancel your contract.    You cannot rely on them.  Stay somewhere else.

Better have a backup plan, because a reservation and payment is worthless at Brockway

Brockway Springs Resort

Main amenities of the hotel

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