Name: Sleep Inn Ontario
Address: 1221 Se 1st Ave, Ontario, Ontario, Ontario, OR 97914, United States of America
Rating: 8

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

Security guard

Newspapers

Express check-in/check-out

General

Room service

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Dry-cleaning

Services and amenities

Coffee/tea for guests

Breakfast

Vending machine

Microwave oven

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Parking nearby

Parking

Swimming pool

Indoor Pool

Pool and beach

Business center

Business

Fitness facilities

Golf сourse (within 3 km)

Sports

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Sleep Inn Ontario

Ontario

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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3-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Negative reviews are not my style, but my experience this past week at Sleep Inn, Ontario Oregon, is getting a negative review.  We were charged way more than advertised prices, but after a long day of driving I was too tired to look elsewhere and accepted the room, which was on the third floor, next to the elevator.  The ice machine did not work on that floor with directions to get ice on the first floor.  The pop vending machine on that floor would not accept dollar bills.  The drinking fountain on the first floor was out of order and there was NO water pressure back on the third floor for our shower.  Which was another negative--the very poor layout of the whole room.  There was absolutely no privacy for the bathroom area with only a pocket door to conceal the toilet.  Dressing was done out in the open in mixed company.....The room did have a small refrigerator and microwave, but no coffee maker, nick picky little things but they did begin to add up.  The back cover was missing on the TV remote and the side chair was filthy under the cushion.   I would earnestly not recommend this motel as it is definitely not a good value for the dollar.

Not a good experience.

We were greeted by Tim on upon arriving. He was extremely helpful, very polite, and gave us information on their offerings here at the  hotel.
I have traveled all across the western United States, and this is by far one of our better hotel experiences. We will definitely be looking into choice hotels in the future.

Great hotel

IThe hot tub was broken. The bed was comfortable, but traffic noise made sleep difficult.  No coffee maker
 Signs  all over stating how much things cost as if accusing guests of stealing. Breakfast was basic. The coffee and hot water were cold.

Don't unless it's a last chance

I have stayed at this place twice, most recently last month. Place was clean overall, a little noisy. Bed was reasonably comfortable. TV was pretty iffy, very slow to lock in a channel, kind of like dial up Internet slow. Breakfast was very limited and the orange juice dispenser was out of order with limited alternatives. The room had very skimpy washcloths and towels, limited number, not one inch bigger than necessary. The bed comforter was so thick and heavy it was unusable for those who like to sleep with a blanket. Stayed at the Comfort Inn on the return trip and was worth the upcharge unless you are on a very tight budget.

Average, would spend a bit more for a better place

Check in was easy. Staff was courteous and quick, which is a plus when you're checking in at midnight.  Room was clean, an quiet, despite being quite close to the freeway. Will be be my go-to for stops in Ontario.

clean and quiet

Times are not as they should be, but we stayed here based on our experience stopping by last year.  That was a good one, but this time not so good.  While the front desk staff and all other personnel (breakfast included) were friendly and professional, we had issues in other areas.  The ice machine on our floor did not work, the juice machine at breakfast was inoperative, and the printer could not print us out a legible receipt.

Understandably, I can understand things happen when least expected.  But I feel the hotel is responsible for providing these facts when someone is making a reservation.  They might want to stay elsewhere.  Plus, if the juice machine is not working at breakfast, management should have store-bought a few gallons of OJ and had them on hand for their customers.  It's not rocket science!  Instead, it just shows me a lack of customer value from whoever is running hotel operations.

If the printer is out of order, why didn't they rent one until it could be repaired?  I don't understand the dilemma.  Not knowing what we will get, how can we possibly plan a future return if passing through Ontario, OR?

Disappointed

I picked this hotel specifically because it could accommodate our family of 5 in one room. They brought us a rollaway bed for one of the kids, but no pillow to go with it. And if I requested another pillow, I would have had to pay $25 for it. Ridiculous.

When we first got into our room we discovered the toilet wouldn't flush. We had to have maintenance come and fix it while we went out to eat. Later, in the middle of the night, it broke again. We had to pass cups of water back and forth to fill the tank enough to flush it. People were sleeping and I didn't want to bring maintenance in. It was really embarrassing and uncomfortable. They should have moved us to a new room the minute they knew the toilet was having issues. 

Other issues - halls were darkly lit. Elevator was very stuffy. Breakfast was lackluster. The eggs were really gross. 

And NO coffee. How does a hotel not have coffee??? 

We were supposed to stay here again on our way back through town, but cancelled. Mainly because I never want to not be able to use my toilet in the night.

Unacceptable conditions

We got the room right next to the pool.  We started to ask to change, but it turned out fine.  Left the AC on and heard no pool or traffic noise.  The only problem was the size of the breakfast area.  Too crowded and staff had a hard time keeping up.  Maybe it was the time we went.
Could add a few little things to make it better, but overall it was ok and much cheaper than Boise for our dates.

No problems

Upon arrival I discovered my room was near the pool and children were having a wonderful time. Unfortunately was tired. So the staff graciously found me a room away from the pool very helpful and courteous . Great customer service. Will definitely  stay again


Wonderful Customer service 

Stayed here our 2nd night in Ontario and we were pleased.  Checking in was extremely quick and friendly.  Hotel was very clean.  Room was decent sized and 2 queen beds were comfortable.   We didn't have breakfast.  Only complaint was hot tub was a little to hot.  Room was quiet.

Sleep Inn Ontario

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