Name: Grandview East by Royal American Beach Getaways
Address: 10713 Front Beach Road, Panama City Beach, Panama City Beach, Panama City Beach, 32407, United States of America
Rating: 6

Elevator/lift

Smoke-free property

General

Accessibility features

Accessibility

Laundry

Services and amenities

Restaurant

Meals

Internet access

In-room internet

Internet

Barbecue grill(s)

Picnic area

Recreation

Parking

Outdoor pool

Pool and beach

Fitness facilities

Sports

Location

At the hotel

Panama City Beaches

Edgewater Gulf Beach

Rockit Lanes

Golf Course at Edgewater

Wayside Shopping Center

Race City Amusement Park

Northwest Florida Beaches International Airport

Grandview East by Royal American Beach Getaways

Panama City Beach

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

EVERYTHING about this condo was perfect--view, cleanliness, helpful staff. I was VERY scared after reading several reviews, but I think it really matters who you rent through. We rented 1304 Grandview through Southern Vacation Rentals. The parking in NOT that bad as some reviews stated. You have to cross a street, but most cars stopped for us and it wasn't the death trap people commented about. The elevators were fast and we always had one waiting for us. There was always a maintenance person on site, even though we didn't need one. EVERYTHING worked in our condo and was EXACTLY as pictured.  We got in earlier that expected and they let us in since the room had already been cleaned. Pool is small, but clean and never crowded. View is spectacular. We will be renting same place again next year!!

NOT SURE WHAT'S UP WITH THE BAD REVIEWS!!!! IT'S WONDERFUL!!!

Penthouse unit with 5 bedrooms and plenty of extra space for accommodating a large family very comfortably. Furnishings were more than adequate with high quality linens provided in more than adequate amounts.

Vacation for family of 12

View was amazing. Booked through booking.com and was given false information with that website. Booked a room boasting a king bed with two queens. Got a room with a king bed. Two doubles and a day bed. Severely disappointed. Beds are super uncomfortable. The only thing saving this room is the view of the water. 

Fall getaway 

My family traveled from Pennsylvania to Florida to spend 3 nights in a 3 bedroom Condo at GRANDVIEW RESORT managed by RESORT COLLECTION (Panama City Beach, Fl.) We paid their price. Upon entering the Condo, observed was debris everywhere including a mound of trash greeting us at the front doorway. This Condo was a Biological hazard because it wasn’t cleaned prior to our arrival (information received from Management). Upon immediately notifying Management that we desired a refund due to the unsanitary conditions (Covid, Monkeypox, etc... is a concern) that we’re observing. There was dust & sand everywhere - “on all the floors”. Linen in the closets  

Description of Complaint:
My family traveled from Pennsylvania to Florida to spend 3 nights in a 3 bedroom Condo at GRANDVIEW RESORT managed by RESORT COLLECTION (Panama City Beach, Fl.) We paid their price. Upon entering the Condo, observed was debris everywhere including a mound of trash greeting us at the front doorway. This Condo was a Biological hazard because it wasn’t cleaned prior to our arrival (information received from Management). Upon immediately notifying Management that we desired a refund due to the unsanitary conditions (Covid, Monkeypox, etc... is a concern) that we’re observing. There was dust & Sand everywhere - “on all the floors”. Linens in the closets 
were apparently used & just returned up in a closet without proper sanitation or folding. The Living Room table didn’t have the center glass! - and the list goes on. RESORT COLLECTION declined our refund request. The associate from Management stated that there was work recently in the Condo & cleaning wasn’t done, that there was nothing that they could do for us regarding the unsanitary & unsatisfactory condition of the Condo. The Associate requested that I send her photos as we spoke, which I immediately provided. Instead of help with the situation, I received more excuses. Instead of the immediate requested refund, they moved us to a smaller 2 bedroom Villa for the night, away from the Beach - to a property that didn’t meet our requirements nor is it comparable to where we paid to stay. Since it was already evening, we had no choice but to stay that night in that Villa (I had to sleep on the floor), only to depart the next morning. We had to leave Florida the next morning because we had nowhere else to stay. Remember, our initial reservation was for 3 nights overlooking the Ocean, we never received anything that we paid for. Although requested, we never received a telephone call from RESORT COLLECTION MANAGEMENT regarding our horribly disrespectful experience. It short, you pay these Management Companies upfront because they know they are peddling crap. When you read the Rental Contract be sure to understand the nomenclature regarding dirty or unclean rental properties. Management knows the Condos (and furniture) are ruins but they expect their Customers to except the filth. Renter beware. I wish that I could lower the rating below a one!

UNSANITARY ESTABLISHMENT (RENTER BEWARE)

It is only get a 1 star because there is nothing less and the view was beautiful.  

But that’s it. 

From check in it was horrible.  Omar never smiled once. Never greeted us.  My daughter and I were so uncomfortable.  He barely said two words to us.  Then left us standing there for like 10 minutes without a word!! I had to ask him if we were still waiting on a parking pass - he just shook his head.  Once he gave it to us, he just handed it to us, the end.  No sorry for the wait.  No enjoy your stay. No thank you for staying with us.  

At the beach we noticed a drone by the windows - it went from window to window and paused.  We addressed it with the maintenance guy who said he is doing an inspection!!!  Are you flipping kidding me?!!  What if someone is in THEIR room changing or walking around naked?!?!?  He is going room to room taking pictures!!!!!!!!!!  You have a drone taking pictures in people’s rooms!!!!  The women at the pool all covered themselves!!!  One little boy mooned it on the top floor!  So many dads/husbands approached him - everyone is uncomfortable with what he is doing. 

In the condo - it smells.  It’s so dirty. The floors are filthy. The dining room chairs are a cream color - or were - they are completely dirty and stained.  So nasty, no one wanted to sit on them without a towel. 

The kitchen counter is huge and should be able to seat 5 or 6 stools….IT HAS 2!!!!! 

Several outlets don’t work, real convenient. 

The master bedroom ceiling fan does not have a cover over the light - just a light bulb hanging down.  You can’t run the fan at night, which that room needs because it’s so hot (while the others freeze), because it clicks so loudly!! I could hear it through my ear plugs. 

The master bathroom has a light out over the sink and not that that would make a difference, but the bathroom is so dark! You can’t even do your makeup it’s so dark. 

ALL of the beds are the worst beds ever!  We all wake up with horrible back and neck aches!! With little sleep.  The master you can’t even lay on one side because you’ll roll off!! The whole thing is a board though.  

One of the bedrooms one side of the bed is almost on the floor because it’s broken. Luckily we didn’t need that one. 

There are no comforters/bed spreads.  

We seriously thought about going to a hotel to sleep and coming back in the mornings - that is how bad these beds are.  

There is next to nothing in the kitchen - no pans for the oven, very few utensils.  We literally had to go to the store and buy things.  While they are at it, they could had a trash can that holds trash - not a bathroom size waste basket for a kitchen!

I’ve never been to a condo that doesn’t leave laundry detergent samples -you have 2 towels in each bathroom (5 for a condo that could fit easily up to 8 people)- we needed to do laundry the first day, but had to wait and go to the store to get detergent.  This may be tedious, but while I’m complaining, I’m adding it.  It’s the little things.  

The porch has the frame for screens, but NO SCREENS. It looks trashy and more importantly, we couldn’t leave the doors open to hear the ocean.   

Very disappointed.  Would never recommend this place or ever be back.

Worst service and stay ever and we travel a lot!

My family & I have been traveling to Panama City Beach for 22+ consecutive years. Mostly, our accommodations of choice was at GRANDVIEW EAST. Well times have changed! This year was the worst, like never before at GRANDVIEW EAST. This property is being presented through RESORT COLLECTION. The Condo that they attempted to provide to my family was nasty. We felt totally disrespected by their presentation for a comfortable stay. We will travel elsewhere for our future vacation needs. We couldn’t believe the look inside of the Condo Unit. Again, times have changed. The furniture was worn & very stained, the floor carpets were stained as well (take a look at the floor carpets). The Bed mattress were lumpy. The Patio furniture was just disgusting, looked as if it was purchased at a flea market (take a look at the patio floor). Suffice to say that we didn’t stay there. We demanded our money back then drove 2.5 hours back to our starting point. What a wasted trip.

“NOT SO” GRANDVIEW EAST

My message to the ownership group..

I would like to express my concerns about your property I have experienced during my stay. Beginning with your unusual check-in policy that is not stated on third party web sites. It is disingenuous at best as was agreed by Hotels.com who offered to relocate my family. Only for the fact that my extended family had rental several other units were we obliged to stay but a 7 pm check less than acceptable when considering the reasoning was a thorough COVID-19 conforming cleaning process (more on that to come). When we did check in and got to our rental the entire condo smelled of urine. Since it was late and we have two small children we were forced to get them to bed. The next day we open the doors to air out the rental but following the event we were in town for, were greeted again by the same smell. Our concerns were confirmed by maintenance personnel who came on our second evening to provide a bottle of cleaning solution. He like us could not determine the location because the smell is overwhelming throughout the rental. He said we should coordinate with the desk to have house cleaning come again though our concern there was we had waited all day the first day for them to get it ready and overlooked the stench the first time. Additionally, no cable remotes were provide just T.V.  and what we assume are broken DVD players. Again the desk and the night person who provided the solution stated that, that was a maintenance function that is coordinated prior to check in. Obviously something was a miss since none of these remotes were located and the living television remote was found in the couch as part of our search. Needless to say this has been one of the absolute worst experiences my family has had and I fully intend on filing my concerns we all appropriate bodies to ensure this doesn't happen to others. 

Yes your right it does smell like urine

Our air conditioner was broken two of the three days we were there. The front door did not shut. There was a huge hole in the screen door to the balcony that toddlers could easily crawl through. Our gate code to the beach rarely worked, the door leading to the pool was broken, the elevators were inconsistently working, the gas grills did not work, and there were roaches in the kitchen. Everything was nasty, so many things were broken in the condo. I would never recommend this place to anyone.

Worst Place Ever

Terrible, terrible experience here!! Please do not book at this condominium resort! If we could give this 0 stars we would! A lot of our bad experiences with this location mostly had to do with the owner of the specific condo that we stayed in, but the resort itself definitely did not make up for any of the complaints that we had about the room. I don't even know where to begin with all of the issues that this resort entails, but I guess I can start with before we even got there! After booking a condo at this resort and just days before arriving we received a call stating that we had cancelled our booking and that we would have to still pay a fee for the room, which was ridiculous as no one had cancelled the reservation and it took a stern talking to in order to make people realize that they themselves actually made a mistake on their end. Now, the day before arriving, we get a message saying that we can arrive to the unit as early as possible on the day of arrival instead of having to wait until the usual 4 pm check-in time that most places have set, so we took them up on the offer and decided to arrive a couple of hours earlier to get a head start on our vacation! We arrive at the resort at around 2 pm and find that the parking is small, confusing, and quite inconvenient. Nonetheless, we park and find no entry way into the actual resort! There is a code that is required to go through the front doors, which would have been fine if we were provided with such information. We had to just slip by some people in order to get into the lobby, which had no front desk, which meant no staff to help you with any issues that you might have. We finally stumbled upon the HOA offices of the resort, which had a man who was a bit snarky that was able to somewhat help us in our dilemma. He charged us $25 for a second "orange lot" parking pass as our room was supposed to come with one "blue/green lot" pass and we had two cars, which tends to be the norm with many places. As we get back to the cars we see a tow truck ripping through the parking lot and backing right up into a truck parked momentarily right next to ours that still had passengers! The woman in the truck was startled and we had to notify the tow truck that their was still a person in the vehicle, which he then stated that he did not care and that the lot was only for blue/ green passes, which it was very hard to distinguish which lot was which! We then try to go up to our room at around 2 pm still and find that we were not able to access the room yet despite the fact that the owner told us to come anytime! We decide to go to lunch and come back by around 4 pm and low and behold the room was still not ready even at the usual check-in time! The cleaners answered the door stating that they got a “late start” in the day and that it would be another 30-45 mins until the room was ready. We go back at precisely 30 mins, the room is still not ready, 45 mins comes and the room is STILL not ready. We weren't able to get into our room until 5 pm! Not only were we not able to access the room early like the owner promised, but we weren't able to get in until a full hour later than the normal check-in time! As soon as we were able to get into the room we were sorely disappointed with the place! It reeked of mold/mildew and smoke, which was a huge no-no at this particular resort, which we supported, but it was quite ironic to walk into a room that smelt of cigarette smoke in a resort that paid you $50 if you were able to catch a smoker on site! One of the members of our group couldn't even breathe because of the air, so we had to open all doors in order to air the place out! The sight of the area was less to be desired as well. The furnishing was terrible. Couches and bedding covered in stains, gritty floors, smelly carpets, dirty fridge, the microwave didn't function properly, the lights in one room would not work at all, bathroom door handle and closet door were broken, one of the toilets didn't flush properly, and a tile on the bathroom floor was coming up. We didn’t even want to eat from the dishes due to the whole uncleanliness of everything. Also, the room never came with a blue/ green parking pass. Instead, we were provided with another two orange lot passes, which you had to walk across the busy street to get to. With the terrible room we were also given terrible service. We called for help to do something about the smell of the room and were told that we would receive another call back about someone coming to help deodorize the carpets in which we never received a call back and nobody ever came up to the room. We were ready to give up on the place and tried looking for last minute options which unfortunately there were none at the time, so we had to grit our teeth and remain at this location. Other things about this resort is that it is quite small and does not have much to offer such as the lack of a gym, a small pool that was always a little too chilly because it stayed in the shade, and just one hose to wash off with when coming back from the beach. Fortunately, as awful as the room was we were still able enjoy everything PCB has to offer outside of the room and did still have a great view! This place was definitely not worth the whopping price of close to $300/night! I know this review may sound insanely petty, but I am not one to ever leave a bad review about a place, so this should give you a sign that this place truly deserves it!

Grandview East by Royal American Beach Getaways

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