Name: Bay Inn of Petoskey
Address: 2445 Charlevoix Ave, Petoskey, Petoskey, Petoskey, MI 49770, United States of America
Rating: 8

Air conditioning

24-hour reception

Smoke-free property

Heating

Express check-in/check-out

Garden

Terrace

Patio

Outdoor furniture

No elevators

General

Non-smoking rooms

Room service

Fridge

Cable TV

Hairdryer

Shower/Bathtub

Linens

Alarm clock

Rooms

Telephone

Services and amenities

Coffee/tea for guests

Microwave oven

Coffeemaker

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Hiking

Picnic area

Fishing

Sun Deck

Recreation

Parking

Free Parking on Premises

Beach/pool towels

Pool and beach

Cycling

Golf сourse (within 3 km)

Sports

Ski passes available

Ski shuttle

Skiing

Winter sports

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Room amenities

Emmet County Airport

Gaylord Regional Airport

Bay Inn of Petoskey

Petoskey

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We were on the second floor ( no elevator).  We unpacked and tried to take a shower but the water pressure was not just low, it dribbled. I found the housekeeper who was still on premises.  She tried but didn’t know how to work the shower and suggested we call the number on the window.   There is no management on site. I spoke to an agent who called us back in about 15 minutes and she asked us to change rooms.   That was a bit of a pain but the rest of the stay was uneventful. 

 Room was clean. Beds were comfortable. Small mini fridge in the room. The website warns of traffic noise but it really wasn’t too bad.

Good sized clean room

I have been here a few times now and love this hidden gem. It’s so convenient for visiting the area. We get breakfast in Bay Harbor and then lunch/dinner in Petoskey and Harbor springs. I will say the second floor units have a better view of the bay and incredible sunsets. I stayed in the winter to ski as well at Boyne and Nubs so I liked the new hot tubs they added. Just so close to everything in the area!

Perfect Location

Stayed in Room 1 on 2/18/24. I would have l left a very positive review, but unfortuantely cannot do so. 
48 hours after checking out, I found that my torso was COVERED in BED BUG BITES. I immediately notified Bay Inn by email, but rececived no response. Calling one week later, I was told by an answering service representative (non-native English speaker) that I would have to provide documentation - either pictures of the bedbugs (obviously not possibe as bites never show immediately) or of my  body (would involve sending naked body images, so obviously refused that). There is no actual person to talk to about this on site, so no idea if action will have been taken or not. BEWARE!

Note: the rooms on this property have been completely updated from the images shown on Tripadvisor and are lovely. The bed bug issue must be resolved as well as the customer service situation. 

Cloudy hot tub water not a plus either.

Unfortunate Experience

They painted, added some frilly stuff, and tripled the price since last year. Don't bother. It used to be a nice mom'n'pop, but they sold it to some profiteers. No idea why they think these little crackerboxes should go for $250/night

Bought out and sold out

Pleasant, contemporary style rooms. Very clean rooms. Quieter at night than I expected. Didn’t need earplugs like I did at 2 other motels we stayed at along the way. Beautiful views of the lake and bay. Patio with tables and chairs on front lawn, or benches on porch outside rooms if you’d like to sit with coffee or drinks. Initially I wasn’t sure our door had unlocked but it was just very hard to open and had to be slammed shut, but it did work.

Pretty views, very clean, quieter than expected

BEWARE!!!
The “operator” of this hotel is out of Singapore.  There is NO ONE ON SITE AND THEY DO NOT ANSWER THE PHONE.   
Per an email received 2 days before check-in, we were supposed to receive an email with a key code for entry the day before our reservation began, but never received it.  
Had I read the email closely, it may have given me some clue as to the disaster that would follow.  First, this was the first time that I noticed that the hotel was “Self check-in”.  
The email actually stated the following: “We are an old, boutique hotel! This brings some major pros but a couple of challenges and one is traveling noise and somewhat thinner walls, we have provided earplugs in your room in case it’s a bother!”
I tried to call the hotel at the number in previous emails on date of check in.  No answer.  Arrived at the hotel and found another phone number on the door of the empty office.  Again, no one answered, so I left a message asking for assistance ASAP.
Called hotels.com and they could not reach anyone at the hotel either. They agreed to cancel the reservation and assured me that there would be no charge to my credit card. 
We had to scramble to find another hotel, and spent almost an hour on the phone trying to reach the hotel and with hotels.com.  Then extra driving to get to a new hotel.  A lot of stress in the middle of what was supposed to be a relaxing getaway. 
I received a confirmation number of cancellation by phone and by email. So thought all was well.
I checked my credit card balance online a few days later and saw that I had actually been charged on the day that I made the reservation, although I had selected “Pay at hotel” and this was confirmed in the follow up emails from hotels.com
Still wasn’t too concerned, because my account on the Hotels.com website showed that the reservation was cancelled and that a refund was in process. 
I waited a few more days and checked to see if the refund was processed. Since I didn’t see it on my credit card or on the hotels.com site, I started an online chat with hotels.com, then a phone call, then escalated to another department. Two more hotels.com reps attempted to contact the hotel, and neither could get through. 
The rep then told me that hotels.com could not issue a refund, and that I would have to go through the hotel to get a refund.  WHAT???
First, this rep had just tried to call them and knew that no one answered the phone – and I told him about my own attempts and previous conversations with hotels.com reps who were not able to reach the hotel. 
Second, this was a direct contradiction to what I was told when the first rep cancelled my reservation who said that the cancellation would NOT incur any costs. 
Third, the hotel did not abide by the terms confirmed in emails from hotels.com which stated that payment would be collected at the hotel.  
I asked how the hotel could charge my account at the time of reservation when hotels.com own internal email confirmation stated that payment would be collected at the hotel.
He said that hotels.com gave the hotel my credit card number at the time of booking, so apparently some company in Singapore now has my credit card information and can charge whenever they want.   Apparently hotels.com doesn’t seem to see any problem with giving my credit card number to an “Operator” in Singapore that doesn’t have anyone on site and doesn’t answer the phone.  
I asked to speak to this rep’s boss, and he said that there was no one else that I could talk to.  He did offer me a $100 credit for future stays, but this was a fraction of the charge that was made to my credit card, that hotels.com was not willing to reimburse.  
Since we never entered a room to see it, I have no idea as to the condition. But from the outside the hotel was in very poor maintenance, on a very busy and noisy road.  
I am a Silver member on hotels.com and receive emails about the higher level of customer service that I am supposed to receive.  I’ll let you be the judge as to the level of customer service based on my experience.
I hope this review helps others avoid the expensive lesson that I learned.



Horrible experience

Rooms are very clean and cute. Bathroom is dated but gives that old Mom & Pop feel although orange/red mold is visible in tile grout and soap scum in tub. 

Originally thought this would be a perfect place to come to every year however issues we had are that the ice scoop is left in a holder that is filled with bugs, the bathroom cleanliness and the icing on the cake was being told that we could not smoke out front of our room. Being told to move far away from the building to smoke was no biggy but when your are looked down the nose like you are a complete POS stings a wee bit. (Owner drives a Porsche Cayenne 🙄)

Read review for details

The room was less than expected for the price... no coffee supplies in the room... no toiletries in the shower. Office closed at 9:30pm and didn't open again until 9:30am. So there was no way to get these things addressed. Paid $165.00 literally for a bed to sleep in... Will not be back. 

DON'T WASTE YOUR MONEY

Excellent stay. Very clean and and very well maintained. Owners was very helpful and obvious they takes pride in the place. An excellent spot to take in sunset. Very comfortable beds. We thought it was a very good valu2 as well and happy to leave a glowing review. Lee and Carolyn, Rotarians traveling on motorscooters

Great stay. Recommended

Thank you for the kindness and hospitability, Verne and Shirley. You are great people and it was nice meeting you and staying at the Inn. It was everything I expected, a peaceful and quiet environment, but with the ability to ask you for any additional assistance. This hotel has a charm which big chain hotels would never have. The picture I have attached shows the beautiful view of the sunset I had from my cottage. I will be back, for more of your hospitality and beautiful views from your Inn. Stay well, Verne and Shirley. Thank you.

Bay Inn of Petoskey

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