Name: Best Western Stagecoach Inn
Address: 5940 Pony Express Trl, Pollock Pines, Pollock Pines, Pollock Pines, CA 95726, United States of America
Rating: 9

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

Heating

Terrace

General

Non-smoking rooms

Fridge

Family room

Cable TV

Hairdryer

Flat-screen TV

Shower/Bathtub

Alarm clock

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Luggage storage

Telephone

Iron

Services and amenities

Coffee/tea for guests

Breakfast

Vending machine

Breakfast/lunch to go

Microwave oven

Coffeemaker

Meals

Free Wi-Fi

Internet

Spanish

English

Korean

Languages Spoken

Bowling

Hiking

Fishing

Recreation

Swimming pool

Outdoor pool

Seasonal outdoor swimming pool

Beach/pool towels

Pool and beach

Business center

Fax and copy machine

Conference Hall

Business

Cycling

Fitness facilities

Golf сourse (within 3 km)

Sports

First Aid Kit

Beauty and wellness

Babysitting and childcare

Family/Kid Friendly

Kids

Ski shuttle

Skiing

Winter sports

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Lake Tahoe Airport

Best Western Stagecoach Inn

Pollock Pines

DO NOT STAY HERE UNLESS YOU WANT TO BE THE VICTIM OF FALSE CHARGES!! We checked in around midnight (myself, husband and two young sons) and left the following morning around 630am. I was checking my credit card statement and noticed a $100 charge from the hotel. I called them and they said it was a charge bc the room smelled like marijuana. I told them there’s no way. We checked in exhausted, passed out and then left early the next morning for our camping trip with friends. No one smoked in or near the room. They claimed the room had to be cleaned and was useless for two days.  They also said they always alert people when they charge their card but I asked them to tell me when they called and they could not provide that information. Basically it was our word against theirs. It’s complete BS and I will post this on every site that this hotel is advertised on bc I am sure we were not the first people this has happened to. DO NOT STAY HERE.

DONOT STAY HERE - SCAMMERS

Good service, decent rooms and friendly staff.Extensive parking spaces on the hotel's entrance.Well located, next to the forest on the historic Ponny Express Trail and next to the Dorado Freeway (Exit 57) Approximately 1 hour from Sacramento International Airport and approximately 1 hour from South Lake Tahoe Airport.

Hotel conveniently located along the route to Tahoe.

Booked this hotel to attend a friend's daughter's wedding. Location is close to the wedding venue and a host of restaurants and shops. The Lady in the front desk, who also manned the breakfast area in the morning was very pleasant and helpful. The breakfast was sufficient to get you started with your day. Room is clean and maintained but I think it's time to remodel. Overall, had a pleasant stay.

A Convenient Place to Stay

Not too many options to stay near Pollock Pines, but we found our stay quite comfortable.  The room was pretty basic, but it was quite clean.  The wifi was decent, but the thing we liked the most, the beds were amazingly comfortable.  Small Fridge in room,  Staff was very nice, decent breakfast with the usual fare for this type of hotel.  All in all, nothing fancy, we but the location is good, the place is clean and we slept well.  We didn't swim in the pool, but it looked to be clean and kept in nice condition

Very comfortable beds

Felt unwelcome from check in to check out.  We had stayed at this hotel before the pandemic and had a great experience mostly because the staff was so hospitable.  We experienced the exact opposite during our latest stay.  The new owner must be very cheap.  The staff was constantly telling me and my young adult children how much it would cost to replace items if we broke them.  (We didn’t break anything.)  The cleaning person yelled at us about the cost of towels because we had dirtied one towel cleaning up water tracked in from a big puddle immediately outside our door (impossible to avoid).  It was difficult to get an fourth towel for 4 people.  The front desk seemed upset that we checked in with four people even though that was how I made the reservation and was paying more for a larger room. Staff was constantly monitoring my young adult girls.  Overall we felt very unwelcome.  In the plus side, the rooms were nice.  The rooms would have been clean had it not been for the puddle up in front of our room that caused very dirty floors.  I do not recommend staying here and will not be back.

Felt unwelcome.

Room was comfortable, but sink plumbing made noise, chairs on patio dirty, patio dirty, armchair old, breakfast food wasn’t very good, weren’t able to check in till nearly 5 pm.  Expensive for what we got.  

Ok stay, not great

The hotel was clean and quiet.  Nothing fancy, but in a good location.  The breakfast was very good.  I would stay here again--it looked like one of the better hotels in the area that we wanted to stay in.

Visit to the Gold Country

I am so grateful for the hospitality of Trish and everyone that helped me. I was stranded on my way to Tahoe and they were able to provide accommodations for me to stay the night and wait out the storm. The room was clean and comfortable. Highly recommend!

So grateful for the staff

We had to stay at this Best Western as our car broke down nearby. Then we booked the wrong night and we were lucky there was availability here. The people who run this place are so hospitable. We felt like family? while we stayed there. They offered to help us with bags, helped with directions, offered us help in the morning, etc. etc. I saw that some other guy's car was frozen and the owner walked out to help him with some water to unfreeze the car. We asked about road conditions and they were very helpful with timing and how the roads were in the morning since it was just after a winter storm and were extremely nervous. The owner saw I was having trouble backing into a snowy spot and helped me to back in. The room was clean, had a keurig machine that looked really well maintained, microwave, and also a minifridge. The room was really clean, had extra sheets and the heater worked very well despite the freezing temperatures. This place is really well run and knocked my socks off. I haven't stayed at a Best Western in a while, but if the rest of the hotels are as impressive as this I'm sold. The company should commend and use this property of how  BW should be run. Excellence, Friendliness, Hospitality, Warmth. As Terry Benedict would say this place would be rated with the Five Diamond Award.

Most hospitable people I've ever met

This is a good facility in an area without too many options, and this one is both well situated and easy to get to.  It was especially well run and accessible, given the recent massive snow storms in the area.

Best Western Stagecoach Inn

Main amenities of the hotel

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Location

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Paid on the spot

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