Name: Rosemont Suites
Address: 181 West Town Street, Norwich, Norwich, Norwich, 06360, United States of America
Rating: 4

Smoking areas

No elevators

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Parking

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Norwichtown Historic Cemetery

Norwichtown Mall

Groton-New London Airport

Theodore Francis Green Memorial State Airport

Rosemont Suites

Norwich

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Shocked to see this hotel is still recommended by BringFido. This is an abandoned property, which clearly houses partiers or hobos (strong pot, cigarette, and urine smells in halls and rooms); and has not been cleaned in ages.  It is "managed" by the adjacent Courtyard by Marriott, which is where one must check in, but they take zero responsibility for its upkeep.    I checked in warily, and ran out as soon as I experienced the hallway and opened the room door.  Filthy.    Pet-friendly was the bait.  Got a full refund within 5 minutes, by calling Bring Fido, and got a better recommendation, but am shocked to see it still represented here.  Definitely will question BringFido properties in future.

DISGUSTING IS TOO LENIENT A DESCRIPTION

Filthy and no smoking room reeks of smoke.  Zero customer service. No instructions on how to check in.  Manager does not respond.  Clean white socks after walking on carpet. Clock busted. First night shower, 8" of water. Room that I was originally assigned was not cleaned or made up despite having made reservations in May!

Disgusting and Gross

We found a dead bug in our bed, someone else's hair in the shower and the counter tops, and cigarette burns in the sheets. It was so dirty and there was no manager on duty to report it to. We didn't feel comfortable sleeping there so we left and drove 2 hours home instead. I called the next morning to inform management. He told me he would check it out and then called me back to accuse me of the room being used so there would be no refund.

DON'T WASTE YOUR MONEY

The Rosemont Suites is conducting a Bait & Switch Scam - we were evacuated from our park during the last hurricane (Henri) - we drove through the hurricane because ANDY at the front desk I guess was too busy to answer the phone for 26 hours so we can see if we could check in early with our cat - THAT'S THE BAIT = PET FRIENDLY. If they never stated they were pet friendly we would have never booked through CheapTickets / EXPEDIA which helps these hotels with the bait & switch customers. After 12 days CheapTickets say they will abide by the hotel's policy, even though ANDY THE FRONT DESK MANAGER said we would not be charged ANDY stated "take a picture of the number on the front door and give it to Expedia and I will sign the waiver" So, I did. Once I saw my credit card was charged twice for a room we never stayed in because ANDY said "the people in your room at not leaving" we said "can we get another room" ANDY said "no, my cleaning staff never showed up for work so no rooms are cleaned" and he went and charged us twice for a room he knew we would not be able to stay in. LOCAL POLICE SHOULD LOOK INTO THIS PLACE - SOMETHING IS NOT RIGHT AT THE ROSEMONT SUITES! Shame on Cheap Tickets and Expedia in helping these hotels rip off people of their hard-earned money. All ANDY has to do is behind a desk and NOT answer the phone and he earned $225.00. The place doesn't even deserve one star.

A Bait & Switch Hotel Scam

Room was very comfortable and spacious. Pet friendly, which is always appreciated. Mike at the desk was extremely helpful and informative of things in the area. Will certainly stay here again if traveling this way and recommend to others. Thank you for a great visit.

Comfortable Room

Disgusted by the cockroaches in the room!!! Checked in late, the room seemed clean until I saw the first cockroach on the wall !! Couldn’t go anywhere else at that time and could not sleep all night!! Worst stay ever in a hotel !! The only good thing was the kindness of the manager when I first came earlier in the day to make my reservation.

Worst stay

Been coming here for the last 5 years when visiting the casino and family. Was shocked to find out Lisa was no longer working here during our last visit...and it shows. Where to begin?...Yes, the building is old, outdated, and in need of TLC, but Lisa's hospitality definitely made up for it. She kept the rooms and building immaculate! Her customer service was above, above and beyond. If she knew it was your birthday she would decorate the room. If it was your anniversary she would leave you something special in your room. One time we were here for a funeral and she left the most beautiful card and flowers. She was the kindest, loving person who did what she could to make you feel at home. I mean in this day in age what hotel calls your room soon after check in to make sure you  were satisfied with your room. And we appreciated her no nonsense policy. Any disruptions were dealt with immediately. This visit was horrible. The rooms were not as clean and tidy as we're used to. The building was disgusting....bugs everywhere, cobwebs, trash overflowing...And the loud music, disruptive guests, slamming doors all night, and the bulding wreaked of pot. Not to mention the new staff can't speak english well, makig it impossible to express your dismay. Will be finding another go to hotel.

Gone downhill since the previous resident manager left!

By far the worst place ever!!!! Smell of bleach was so bad when first walked in. Now sure bleach is good. But too much .. then went to talk to manager at night.  Nobody was even in the hotel. Sad just sad 

Worst place ever ......

We had 8 rooms reserved here and they accommodated all of our needs for the one night Bachelor Party we threw. Transportation was great to and from the casino. 

My wife and I have stayed here close to 15 times! The best spot to stay for an affordable room and free transportation to and from Mohegan. 

A+++++++++++++

Best Bachelor Party & Hospitality

Not from the area, we booked a room at Rosemont Suites. We were going to Mohegan sun & wanted a place close and affordable. The pictures online looked nice, but nothing special.. but what should you expect for $160 in a area where hotel rooms are pricy? The only thing that was beneficial at this hotel was the complimentary transportation to the casino (which was actually by Marriott, they probably felt bad for those staying here). We pull into the parking lot excited thinking the Marriott was our place of stay. We went around to the back & sure enough behind 2 dumpsters was the place we called home for the night. I walked up to the door to check in & all the doors were locked. I called the number & a woman had to let me in. She led me into a room that seemed to be a boiler room with a fold up desk, a telephone, & a computer on it. If my card wasn't already swiped I would have left and cancelled the stay all together. The room was extremely outdated and could not locate the ice machine. No staff was around to ask questions or state any issues. For the amount of money we paid to stay, it was definitely NOT WORTH IT. 
Oh, if you order dominos.. tell them your hotel is behind the dumpsters. They will know exactly where you are. 

Pay an extra $30 to stay somewhere else

Breakfast included

Free Internet

Transfer

Suitable for children

Swimming Pool

Fitness centre

Bar or restaurant

For guests with disabilities

Conference hall

Spa Services

Ski slope nearby

Beach nearby

Air-conditioning

Jacuzzi

Private Bathroom

Kitchen

Balcony

View from the window

Smoking allowed

Electric car charging

Rosemont Suites

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment