Name: Holiday Inn Express Hotel & Suites Bad Axe, an IHG Hotel
Address: 55 Rapson Ln W, Port Austin, Port Austin, Port Austin, MI 48413, United States of America
Rating: 7

Shopping on site

24-hour reception

Elevator/lift

Smoke-free property

Newspapers

Gift shop

General

Shower/Bathtub

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Concierge services

Luggage storage

Telephone

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

In-room internet

Spanish

English

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Barbecue grill(s)

Recreation

Free parking

Parking nearby

Free Parking on Premises

Parking

Swimming pool

Indoor Pool

Outdoor pool

Pool and beach

Fitness facilities

Sports

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Holiday Inn Express Hotel & Suites Bad Axe, an IHG Hotel

Port Austin

We stayed at this Holiday Inn for a destination wedding. The rooms were clean and the property felt safe. We had an issue with lost items that were left in the hotel room that we were told were not found. Fortunately, the manager dug a little deeper and was able to find the clothing and ship it back to us. The rooms were very quiet. We had no issues with hearing things while we were in our room. I also used the fitness room during our stay. It was simple but worked. I am thankful they had a recumbent bike as one of the machines.

Clean Establishment

The breakfast was great with hot eggs (scrambled were nice - and cheese omelets that were just OK with maybe Velveta in the center instead of real cheese).  They had sausage patties (port or turkey) and bacon.  The also offered biscuits and gravy that we don't eat and did not but others seemed to like.  I liked the hot cinnamon pastries, but there were lots of other cold choices.  Far better that so many hotels where waffles are the only "hot" item (that Holiday Inn oddly does not offer).

A few people mentioned that the bed was too high and it certainly was.  My 5 foot wife could hardly get up on it.  Just way too high and you can't sit on the side of the bed with your feet on the floor (to say put your clothes on).  What on earth is the point in putting it so high?  But if you could get in it, the king bed was comfortable as were the very large pillows (both firm and soft).

The overall room was very nice, clean,  with nice chaise lounge and bench for luggage that doubled as a bench (it needs a light over it to see in your luggage).  The pool was nice and the shower in the bathroom was large and beautiful (walk in with sliding glass but no tub) .  I note the the refrigerator had no freezer section at the top that we expect to keep our polar ice for our cooler frozen overnight when we are traveling.  It is a simple but important feature that hotels should know is important and for this price we expect.  We were there just one night but thought it was still well worth the price (we paid about $151 with tax, the AARP rate).

Nice room, great breakfast, but bed way too high

We stayed here for a destination wedding. This is the best hotel in the area. The hotel has been upgraded/remodeled. Rooms are available for king & 2 queen sized beds. Dogs are welcome.  There are only 2 floors so, be aware that rooms could go quickly for high season in the  Lake Huron area. Rooms & common areas were clean, as well as the workout room, pool & hot tub area. Breakfast was adequate, hot, & well replenished, as the hotel was almost full on Saturday night. Service & personnel were very good, check in was easy.

Best in the Michigan thumb area

Came back a year later.  No pool or hot tub.  But, everything else was the same. Very nice person serving breakfast and it was more than substantial.  CLEAN. We will be back next year.  The place was very quiet.  Not too many there because of the Easter holiday.

Back again

Friendly staff, very clean. It felt like home away from home. We definitely will be coming back with the family very soon. We had the perfect weekend get away. Breakfast was very good as well. The kids really enjoyed the hot tub and pool. 

10/10

Very impressed walking in. Nicely redone and clean, esthetically pleasing. So bright and airy. We were greeted with a smile from Hailey. Very polite. Our room was a suite, very nice.  The bed was very comfortable , hard to get out of there.  You may need a step stool for some handicapped people. We were too tired to get out of bed to have breakfast. Room was extremely clean.  Again. The rating on this hotel is too low.  We just booked to stay for another few days.  Half an hour from the beaches and plenty of restaurants to eat at

Quick getaway

Overall the staff was excellent, but the hotel is in the process of being updated (April and May 2022)  
The breakfast was typical HI Express and quite good. Internet was solid and reasonable performance.  
The main challenge is that the new beds they installed are EXTREMELY high.  Unless you are near 6' tall they can be hard to get into without assistance.  The desk clerk said they are talking about buying footstools, but have no timeline for acquiring them. Once we got into the bed, is was quite comfortable.
We had 2 rooms, but the first one had a very noisy fan so that party moved to another room when the TV remote would not work with the Direct TV system.  All was well in the third room. 
Speaking of the TV system, they do have a very large number of channels and worked quite well.   But I was unable to find a Sleep Timer on the remote. 8-(
There is not much else available in this area, so if you plan to stay here, I encourage you to bring a footstool!

This hotel poses a few challenges

Stayed here on Easter Sunday 2022.  Clean, quiet and a modern room.  Had some "key" issues with the exercise room and pool.  Taken care of these small issues at the desk.  The breakfast was very good.  Made friends with the staff.  The TV's were a bit challenging, especially in the exercise area.  It was a bit pricey for the area, but I would not hesitate to return.

Family reunion

Everyone who worked there was friendly and helpful. The room and common areas seemed clean.  My bed was comfortable.  

I will say that I was taken off guard when the front desk girl told me that I didn't have a reservation.  I made it that morning, online, and it was already paid for. I told her to look it up by my reservation #.  She said that if she can't pull it up by my name, it won't pull it up by my reservation #.  She finally tried it and there my reservation was. 

None of the staff and just a few of the hotel guests wore masks.  I wasn't too happy that the staff didn't wear them.

With those 2 negatives said, I will add that I did enjoy my 2 nights here never-the-less. I would stay there again if I am in the area again.

I would stay here again

This hotel is under new ownership with a superb management and well trained staff who are ready to serve you and answer any questions at a moments notice.  Rooms have been updated and old beds have been replaced with new comfortable beds.  Me and my wife had two sound nights of sleep without any outside the room disturbances.  The hotel provides a great continental breakfast with many selections to choose from.  There is a average size dining area that is well maintained and kept very clean.  Other areas the hotel provides is a small gym and swimming pool.  For a restful stay I highly recommend their hotel.

Holiday Inn Express Hotel & Suites Bad Axe, an IHG Hotel

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