Name: Comfort Suites Prescott Vly
Address: 2601 North Crownpoint Drive, Prescott Valley, Prescott Valley, Prescott Valley, AZ 86314, United States of America
Rating: 9

Air conditioning

24-hour reception

General

Fridge

Cable TV

Hairdryer

Shower/Bathtub

Wardrobe/Closet

Linens

Rooms

Accessibility features

Accessibility

Laundry

Safe-deposit box

Wake-up service

Telephone

Iron

Services and amenities

Restaurant

Coffeemaker

Meals

Free Wi-Fi

Internet

Free parking

Parking

Swimming pool

Beach/pool towels

Pool and beach

Conference Hall

Business

Pets allowed (under 5 kg) (surcharge)

Pets

Location

At the hotel

Room amenities

Prescott Regional Airport

Comfort Suites Prescott Vly

Prescott Valley

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

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18-beds

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2-beds

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4-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I booked by calling the hotel directly in Prescott. No one at the desk answered so my call was transferred to India to someone who barely spoke English. The room rate quoted was $130 and when we checked in they added $50 for third party booking so my total bill was $180. I tried to ask the front desk why I was charged so much and they were horribly rude.  They said, “It is none of my business” to ask about the price! Twice what is advertised online. We stayed with four people in our room. They only had TWO towels and NO toilet paper. The front desk said they had no one to bring us toilet paper and no towels. They had NONE! When we opened the sofa bed it was clear the sheets had not been changed or cleaned. It was disappointing. There was no blanket for the sofa bed! 
We attempted to swim the day we were checking out and the hotel told us “no!” No late check outs and no swimming on the day of check out. Extremely stingy!

Terrible, awful, don’t stay here

I stayed for one night at this hotel on 8/28/2020. I checked in around 3:30 pm. There is a sign on the front door that all those entering must wear a face mask.  The front desk clerk did not wear a mask. She engaged with us behind a very short and narrow piece of plexiglass, but the desk was wide open to the lobby.  When leaving for dinner, I overheard her talking with people at the desk, and her comment was something to the effect of "wearing a mask gave her the creeps".   The next morning 8/29/2020, the people working behind the desk were all wearing masks, so I mentioned what I had observed the prior evening and the response I received was, "yes, we know.  She (the evening clerk) has a medical reason why she cannot wear a mask." And.......I was also told that "you shouldn't be traveling if you have underlying health concerns"  If this hotel has an employee that they wish to retain, who can't comply with a corporate and state mandate, then there should be an accommodation, such as having her work in a spot where she is not interacting with the public.  If traveling again during this pandemic, I will be making a different choice of hotel, and it won't be a Choice Hotel.  I will be calling ahead to see if the hotel is enforcing policies and mandates of its own employees.  Its not reasonable to expect them to enforce all customers, but IMHO, this can be done for their employees.

Hotel does not enforce state mandated mask wearing policies by their front desk employees

We went to check in to our hotel yesterday comfort suites in Prescott Valley, AZ and since I purchased the room for my niece and her 2 children and I paid with my credit card I booked the room under her name.When asked what name the reservation was under my niece told them it was either under my name or hers she showed them her phone with the reservation on it, the lady at the front desk became very rude saying I can't believe you don't know what name it is under which should not have mattered since all the confirmation numbers were being shown to them.When I arrived I went to the front desk to find out why I was charged 65.00 more for the room then what I was told it would be, I was told the room was 85.00 when I booked it by reservations.com however my card was charged 148.55 When I tried to straighten that out I was told because I booked with a 3rd party there was nothing they could do SNARKILY! The Comfort suites offered 24 hr coffee in the lobby and there was no cream so we asked the front desk for some and were met with a SNARKY this is all we have and they handed us 2 creams. At that point I was finished with their most unwelcoming attitudes and asked for my money back and said we would go to a different hotel where we would be treated a little nicer. At that point the front desk called the police and told us they wanted us to leave. I had just told them that we were leaving and I wanted a refund so there was no reason for them to call the police except to make things even more miserable for us, So there I am a 57 year old woman who paid for a room for my 42 year old niece and her 6 and 9 year old kids and my 64 year old sister waiting for the police who basically rolled their eyes at the situation after speaking to all involved, we left, my niece stayed at antelope Hills in Prescott which was a very nice older room the front desk was very nice and very accommodating Maybe comfort suites should send their manager and other employees back to hospitality school, how embarrassing for me trying to have my niece stay in a so called nice room ( which they were not) with her children while they visited. DON"T waste your money at Comfort Suites! The rooms are below standard, the staff is very rude and if you book through a 3rd party they will not attempt to help you with any issues you may have with over charging or refunds

WORST SERVICE EVER RUDEST MANAGER WORST HOTEL EVER IN MY 57 YEARS ON EARTH

The Comfort Inn was very quiet, but heating system in both rooms would cycle on and off constantly even when shut off. The carpets were stained, but staff was very nice.  We were disappointed with the interior of the room, although exterior is excellent.

Quiet place to stay, and overall good experience

I booked 2 rooms for two nights in the spring of 2019. I booked a room that offered a discounted rate with no refund for a cancellation made within 24 hours. I thought for sure this would not be an issue with me as my plans were set as we were flying to Arizona for a wedding. Well, sure enough my daughter wakes up and decides she wants to stay an extra night in Tucson to spend another day with the new bride instead of going to Prescott Valley! I immediately called this hotel to see if there was a way to wave the fee. I was abruptly told NO! I felt the person could have had a little more compassion, but maybe this is the way she feels she has to deal with people. Anyway, I was not happy as a frequent Comfort Inn and Suites customer to get stuck with this charge. After this incident I will be a lot less inclined to stay at ANY Comfort Inn and Suites. I know that it is my fault for reserving the way I did, but never did I ever expect plans out of my control would actually change. I could see some type of penalty such as 25%. The hotel now has the chance to resell the room and double their money or if they are slow with empty rooms they have just earned more money without cleaning the room and also collecting lodging taxes that I paid for and did not receive any services for. This is a totally unfair practice and at a bare minimum I feel I should be given some money back. This left a really nasty taste in mouth and feel this practice should end, maybe someone could file some type of class action law suit to stop this practice.

Not happy with cancellation charge for not staying

The facility sits up on hillside away from the main roadway which made it a quiet location.  The facility looks good from the exterior. There is an auto dealer a block away which on Sunday hade no noise.
Staff was friendly and no issues.
Room was clean and bed was comfortable.  Bathroom was standard, but this is the only facility in which the towel rack is mounted in the shower?!  Towels get a bit damp from the steam.  They only had on job and failed at the location. 
The breakfast is the standard fare for Choice Hotels - basic egg and meat option with waffle maker.
There is shopping center within walking distance.  Most restaurants are within short driving distance and more towards Prescott or further down in town.

Quiet - Away from Highway

the motel looked very nice on the outside. The lady on the desk ignored my presence for several minutes which didnt make a good impression. The pet fee for my dog was the highest I have ever paid but the reservation was last minute and felt lucky to have a place with my dog. The room looked nice but not overly clean. I dony mind paying a fee for my dog but did think their fee was excesssive.  Would not stay again, not a good deal for the money.

not impressed

Good size room.  Clean and tidy.  First floor for easy dog care.  Barely adequate breakfast but OK for the price.  Helpful but not friendly staff. Easy access to highway and Prescott Valley. TERRIBLE pillows.

Couldn't ask for more

We just checked out from this hotel after staying there for 2 nights. Our check in staff was nice and everyone we encountered was nice but no one really cared about customer service. Upon checking in, we discovered that our sheets were not changed. They were stained and had someone else’s hair on them. We went downstairs and spoke to the front desk. She apologized and told us that she couldn’t leave the desk because she was alone. She gave me clean sheets and I changed the bed myself but then I had to go back down because the sheets were the wrong size and I didn’t have enough pillow cases. They were out of clean laundry so no more pillow cases were available. We had to ask for sheets for the pull out as well because those were also dirty and there was a huge stain on the cushion. 

We attempted to speak to management at the time and at check out but no one seemed concerned except the woman who checked us in, Linda. She was the only one who showed and concern or care that the room wasn’t cleaned. Even when we checked out and I mentioned it to Vicky, all she said was, “it happens here” as if it’s a common occurrence at their hotel that sheets aren’t cleaned when guests exit. 

Breakfast had a good selection. The location is great. We didn’t have time to use the pool or hot tub so I won’t comment on those and the lobby was clean. We have called corporate and I hope things will change since we did stay here 3 years ago and this was not our experience then.

Dirty sheets, great locations, poor management.

The king size bed had very little clearance between the bed and air conditioner. The sheets and mattress pad did not fit well and wrinkled up in the night. Breakfast pretty standard. The desk attendants were friendly and helpful.

Comfort Suites Prescott Vly

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