Name: The Waterford Inn
Address: 386 Commercial Street, Provincetown, Provincetown, Provincetown, MA 02657, United States of America
Rating: 8

Air conditioning

Smoke-free property

Heating

Garden

Terrace

Express check-in

All Spaces Non-Smoking (public and private)

Outdoor furniture

No elevators

Reception desk

General

Non-smoking rooms

Rooms

Concierge services

Services and amenities

Restaurant

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

No parking

Parking

Event facilities

Business

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Packard Gallery

Provincetown Airport

Barnstable Municipal Airport

The Waterford Inn

Provincetown

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We have stayed here multiple times on trips to Provincetown. Our most recent stay was nothing short of amazing. The rooms are beautiful and thoughtfully decorated. The location is the absolute best. It’s just steps away from the shops and restaurants but you would never know as it’s tucked back and super quaint and quiet! A relaxing oasis in the heart of PTown! 
The amenities are top notch! Staff was super responsive and accommodating. Amy and Denise at the management level are also amazing and super helpful. We learned this company actually owns several properties and we can’t wait to visit them all! Thank you for a wonderful and memorable trip!!

Best in Provincetown

Well we come every year and have never met a manager in all our years but we met two this year Amy & Denise.  I was having trouble with our iphone key to let us in the room but the girls fixed us up.  The room is dim and I'm in my 70's and wanted to do some reading the ladies couldn't find a floor lamp so Denise went and bought one for us and Amy put it together since we were there for 5 nights.  You don't get the personalized extra mile service any where any more.   We will be booking next year in two months Denise just like you said to call you.

Love The Waterford The Charm and Victorian Architecture

Elaine & Irina were amazing always had extra towels and toiletries for us check and out was a breeze the views from the balcony were stunning!  We messed up our phone key one night and were locked out we called the emergency number at 1am thinking we would be sleeping in the courtyard get a load of this it's a 212 number and we are thinking it's just a help center it's the general manager's private phone and she answered asked us security questions to make sure we were who we said we were.  And fixed our phone key from her computer somewhere outside of the area we were in in 10 minutes and she stayed on the phone until we got through the entrance and opened our guest room door.  She was amazing I wish we remembered her name but she is your general manager. Kudos to you!

Friendly - Amazing Views - Historical Victorian Home

I am a Provincetown native who's moved away but many of of my family members still live in town.  We were there for a surprise visit so we didn't stay with family.  The Waterford Inn is located along Commercial Street in Provincetown.  This is the Main Street of town.  It's just a jog enough outside the center to be quiet but a quick walk brings you into the heart of it all.  The Waterford is an old captain's home that's been beautifully refurbished with modern touches yet retains its historic charm including: the stained glass in the front door, the wide plank floors and the narrow staircase and moldings.  Meticulously cleaned with a very tasty grab-and-go breakfast available on the main floor.  The management and all employees we encountered were attentive and professional.  I highly recommend The Waterford.

Stay in a captain's home!

We loved our 3rd floor room with the couch and TV in another room and balcony to sit on and watch boats in the water across the way. Made a real difference for us in having the extra space.

*We do wish they had some kind of lamp in the extra room so one could sit and read in there while another can sleep.  And some more comfort for the couch would be useful, more pillows, more oomph to the seating. *  We also can assume it's hard to get things up those stairs! 

The space was perfect for us and we enjoyed using the small fridge, making hot water for tea downstairs and sipping it outside after sunset.

EVERYONE overall who work there were fabulous, fun, kind, and friendly. We enjoyed smoozing with the baristas every morning.  

Be aware that there is coffee/tea, egg sandwich, a hash, avocado toast and a scone for breakfast options, the same all week long that one can get down at the coffee shop. They were tasty, we were just looking for more breakfast options and ate out a few mornings and ate at the coffee shop a few.

Parking was a breeze across from the inn, it does costs, the owners and his friends who worked at the lot were also delightful.

All in all we'd stay again if we're more organized and able to get the 3rd floor room.

Overall wonderful

A gem in a gem of a town.  This place was great. We stayed 2 nights celebrating my wife’s birthday. Right on Commercial and set back behind Spindlers.  Michael, the manager, couldn’t have been more accommodating or nice. I called the day before to see if we could get an early check in or at least to drop our bags from the ferry. No problem whatsoever. Michael met us at the entrance when we arrived and told us our room was ready. We got the included breakfast each morning. The avocado toast was incredible. On the evening of my wife’s birthday Michael brought by a bottle of champagne and four glasses as we had friends staying in a different room. The rooms were all different with great artwork and features. This is a must stay place.

A gem.

I stayed at the Waterford recently for a long weekend and was very impressed.

Check-in was seamless (and early, for which I was grateful coming in off the ferry) and the room was immaculate.  I stayed in the King Room with Balcony which had a gorgeous water view (a nice surprise).  Due to COVID, there was no housekeeping but anything we needed was just an ask away. Masks were required in the interior public spaces.  Breakfast at Spindlers every morning (with delicious coffee by Kohi!) was a treat.

I would absolutely stay here again when returning to Provincetown.  While the town isn't quite the same given COVID, it's still a great getaway.

Wonderful Long Weekend, Great Locale

I was disappointed in the condition of the property & the room we had. NOTHING of our experience resembled the photo gallery on their web site. Maybe they should take photos now and update.  Bed on one wall, TV on side wall?? All furniture is old and worn. Our bathroom wall had stains on it, that wiped off when I tried!! Obviously housekeeping is not top notch. If your 22yr and only care about a bed to sleep in- go for it. Room#1 is not the one you want.

Disappointing

Firstly, I want to say Provincetown was a joy, and the location of the hotel was perfect for getting out there every day. Despite my lackluster review of where we stayed, we had a lovely trip. We would just choose to stay somewhere else next time. 

To start, looking online after our stay, I don't even see a room that looks like ours featured on the website or listed under any of the king rooms with photos. 

The pictures I do see online appear decorated, clean, and somewhat updated. I understood when booking that, as an Inn in an old structure it would have its charms, along with fewer modern amenities. However, the room seemed under cared for when we arrived. Lampshades were crooked, instead of a ceiling fan there was a plug-in standing fan in the corner. Nothing decorated the walls in the bedroom area. The bathroom was outdated with a hair from a previous guest on the shower wall.

We stayed for 3 nights ($1,700) and ended up sleeping on the pull-out couch every night because the bed was so soft and old.

Overall, the room just felt like it wasn't attended to thoroughly or with great attention to detail. There was dust and dirt in the corners, no fitted sheet for the pull-out couch, the body wash in the shower was 3/4 used up and not refilled -- things like that. Then, on our second day, I noticed a few ants near the TV and refrigerator. By the next morning, I killed at least 20 ants and had to throw away the little food we had in the room, even though it was packaged and stored neatly. 

I did find someone in the lobby that day who I was able to notify, and I assume they went in while we were out to spray. I say I assume they sprayed because, when we returned, there was a black, wet stain on the pillow I'd been sleeping on and the sheets (assuming they set their equipment on my pillow to spray pesticides). We had to find our own change of bedding in a cupboard downstairs.

It's mostly a serve-yourself establishment as I only saw someone at the front desk during check-in. When we put our dirty towels, bedding (from the pesticides), and trash (which we had to remove due to ants), they sat in the hall for 2 days untouched. 

I hate to leave a bad review, but I wish I'd have seen this before I spent almost $2k on a few nights, hoping for a comfy, carefree stay. 


Great Location. Disappointing Standards. 

Let's just say my first impression was not good.  When we checked in, there was a line of people waiting, with one person at the "front desk". He was very flustered and I felt bad for him.  Our room was supposed to be ready at 3pm but it was still not cleaned so not ready. So they said they would call when it's ready. After 90 minutes, I never got a call. I called the hotel and no one picked up. I left a message.  No one every responded. To make a long story short, we finally were able to go to our room. The guy apologized and said they are overwhelmed and short-staffed which I understand and sympathized.  
The room was very nice with a beautiful view of the ocean and generally clean and comfortable.  Tastefully decorated with updated amenities. The bathrooms were a bit dated, but the property had a lot of character and was quirky and unique, just like Provincetown.  However, the place was not well maintained and there was stuff everywhere (seems like storage issues with boxes). I would tell management that they can improve or lower their prices. In conclusion,  the hotel is a boutique hotel with tons of potential, but managed almost like a hostel or 2 star place.  Maybe just a COVID/hard to find workers issue which I sympathize.  For the price I paid, I still think it was a good deal and enjoyed my stay alot. I loved the location and the quirkiness and for the price I would stay here again!

The Waterford Inn

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