Name: American Travel Inn
Address: 515 S Grand Ave, Pullman, Pullman, Pullman, 99163, United States of America
Rating: 4

24-hour reception

Smoke-free property

Ticket assistance

Television in lobby

Express check-in

No elevators

General

Coffee/tea for guests

Restaurant

Meals

Spanish

English

Languages Spoken

Tour assistance

Tourist services

Parking

Pets allowed

Pets

Location

At the mini-hotel

Cougar Plaza

Physical Sciences Building

Marion Ownby Herbarium

Museum of Anthropology

Pullman Regional Hospital

Moscow Regional Airport

Lewiston-Nez Perce County Regional Airport

American Travel Inn

Pullman

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

DO NOT STAY we got there there was no one in the office called the number they said the key was under the mat. That was super weird we were in our room 5 minutes before the cops came knocking and there was major yelling from a few doors down that new didn’t even know was happening. After that got taken care of the old lady came and said we had to go to the office and pay. We had already paid in full online then she says she didn’t have anything from anywhere and charged another $89 to our card after we’d already paid online then tells us to go online and cancel a non refundable night that was already paid for so needless to say do not stay there if you value your time or money or want to not be bothered by police while just trying to pass through all in all 0 stars for them and I’ll never go back. ( I stay in Pullman every weekend this is the worst hotel so far)

DO NOT STAY RIP OFF$$

Currently they have a fiber optic construction crew staying there long term. This crew is very loud every night and management does nothing about it. We booked there for 2 weeks and it was every night of yelling and being loud. Horrible experience. The place is getting old and going down hill.

Probably ok when there are no long term construction crews staying there

The room itself was basically OK.  Dated and nothing special but adequate.  The issue was price gouging.  My wife reserved this for Dad’s Weekend.  The amount charged was embarrassing.  Price gouging unlike anything I have experienced.  I complained about it and was met by silence.  I understand an increase in price for Dad’s Weekend but this was WAY over the line.  Way over.  Don’t plan on staying here ever again.  Total rip off.

Will Try Not To Stay Here Again

Went to Pullman Washington coming a longs way from Los Angeles California to visit someone special as a surprise and went on my own on this trip not knowing anyone. When I arrived I was very tired and just exhausted. The check in was very quick and lady in the office is very sweet and welcoming. So from the start I had felt safe. I wanted something to snack on and I noticed right across the street from the motel is a gas station with a mini Mart which made my stay very convenient especially from a long drive I didn't have to really stressed about driving anymore anywhere because there's alot to do walking distance. The room was very clean which I'm very lucky about. I was pleased with the service and everything overall really made my stay well worth the trip and to be honest I didn't want to leave after staying a few nights the manager/lady in the office offered me a great rate for extending my stay. I couldn't asked for more I got everything I could possibly need or ask for at this motel and i recommend coming to this place 100% to anyone coming to this town. I checked and looked around for other places but this place stood out to me the most just because of the whole atmosphere and good vibes I received from the wonderful staff here. Thank you Travel inn for your absolute wonderful services I really appreciate you for making this stay a great experience for me 😊

Comfy, Clean,and Great value.

Quite possibly THE WORST hotel I’ve ever stayed at...

ONLINE RESERVATIONS
• Pre-pay only (non-refundable).
• $400/night after fees! I get it, it was homecoming weekend, but it’s a roach motel.

CHECK-IN PROCESS
• Rude clerk/owner.
• Clerk/owner grabbed the wrong reservation initially and became very confused and oddly accusatory.
• Clerk/owner accused us of only listing 2 guests instead of 4 in the reservation for our room with 2 double beds (our online reservation clearly stated 4 guests).
• My husband had to repeat his phone number and correct her 4-5 times before the clerk/owner finally got it right.
• Clerk/owner scribbled on my map giving me unsolicited details.
• Only 1 key (actual keys, not cards) for a 4 person room.
• No explanation about WiFi or any other amenities.
• Lots of rules and fees... We learned that if we checked in after midnight we would have incurred a fee (this was not stated anywhere during the online reservation process); thankfully we checked in early.

ROOM/ACCOMMODATIONS
• Room and exterior could desperately use a renovation.
• Non-smoking with no lingering smells (thank goodness).
• Adequate space for 4 people.
• Double beds.
• Beds were fitted with old, dingy sheets, nasty fake velvet blankets, and crusty old comforters, and they were incredibly uncomfortable.
• Bathroom wasn’t properly cleaned; there was toilet paper and a yellowish tinge in the toilet, and hair particles in the sink.
• Hot water had a peculiar gasoline-like smell.
• Water temperature and pressure were adequate.
• Soap was hard to find and inadequate (domino sized soap bars and only a few packets/pouches of cheap shampoo). No conditioner.
• Unsure if there was a hairdryer in the room.
• Closet and dressers were adequate.
• Outlets were limited and poorly placed.
• Lighting in bedroom was poor (2 lamps, nothing overhead) and not all light switches worked.
• Lighting in bathroom was adequate.
• Windows we’re single-pane, so all the outside noise and cold air traveled freely into our room.
• TV/Cable were adequate.
• Phone in room, but we never used it, so we don’t know if it worked.
• Microwave in room, but unsure if it worked.
• Coffee maker in room, but unsure if it worked.
• Carpet was flat and sticky.
• Alarm clock in room, but unsure if it worked.
• Heater was adequate.
• Mini-fridge was adequate.
• Unsure if there was WiFi.
• Cell service was adequate.
• Ice machine down the hall/balcony was adequate, but ice bin had garbage in it.

CLIENTELE
• People in one of the rooms near us were yelling and banging on walls from ~1:30am until ~6:00am the first night of our stay, making it impossible to get any sleep. We heard them mention pulling out a gun and threatening other forms of violence, which made us scared for our lives. In hindsight we should have called the police. At the time we knew we couldn’t count on the hotel clerk/owner to deal with the situation discretely, so we refrained from complaining. Also, oddly enough, with all the listed fines/fees, the hotel doesn’t fine guests for noise complaints.
• Some of the other guests seemed normal/safe, but we didn’t spend much time at the hotel.

LOCATION
• Decent location, right next to Old European and just down from My Office Bar & Grill and Rancho Viejo.
• Campus is about a 30 minute walk, but hilly, of course.
• Close to highway.

CHECKOUT PROCESS
• Equally as bad as checking in. Glad to get away from this place.

Rude, Disgusting, and Overpriced

I booked this for a night because the other hotel was fully booked( You dont have many hotels in this city), It was overpriced to begin with and  expedia said no refund. We checked in on Aug 16th at 3,30 pm, went into the room to have a shower,there were no towels, I called reception to say we dont have towels, and was so surprised by the rude remark saying " dont mess with me, I put towels" Will anyone lie about not having towels after 2 minutes of check in. Had to go downstairs, the woman was very rude, and had to argue with her to get towels, and for 3 people, she gave 2 towels as if though she is doing me a favour, checked out at 5 p.m. less than 2 hours and booked another hotel in Spokane and drove there after the event in Pullman, Stay away from this, I am not sure why expedia gives this hotel for people to book, Its terrible.

DO NOT STAY HERE.

I stayed there about 3 weeks ago with my wife. I wish I had just stayed home the man at the front desk was rude and asked a lot of questions of me I felt like I was being interrogated by him. You couldn't lock the door from the outside only the inside. So once you took your belongings in you had to stay or send someone else out to get it.  It was clean but I couldn't find any soap or shampoo. The show had only a cloth shower curtain in it. The room did have a small microwave and refrigerator in it though. If you asked to too stay there again I would defiantly say no and sleep in my van in the cold.

rude and awful

I booked this room for an employee due to a last minute need for a reservation and the motel we have our corporate account with along with most others in Pullman were already booked. My employee checked out of the room early and states the room was dirty and smelled bad. I contacted the motel the same day at which time I was told I would receive a refund but it would come from Hotels.com after nearly a week of no refund, I contacted to motel again. The woman who answered barely spoke English, what i gathered was she didn't process my card and I needed to contact Expedia. When I contacted Hotels.com for a refund, they called the property which stated they would not issue any refund. Hotels.com gave me $100 booking credit.This only recovered half of what I should have received. I do not blame Hotels.com but I blame the crappy motel I was overcharged for to begin with.

STAY AWAY!!!

Dirty unacomadating charged extra cleaning fee for no reason..just don't do it these people need to go under or new management ants in January no breakfast Indians can't put a common sentence together

American Travel Inn

Main amenities of the mini-hotel

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Available rooms

Location

Description of the mini-hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment