Name: Extended Stay America Suites Reno South Meadows
Address: 9795 Gateway Dr, Reno, Reno, Reno, NV 89521, United States of America
Rating: 7

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Room service

Fridge

Family room

Smoke Detector

Cable TV

Hairdryer

Shower/Bathtub

Bathtub

Shower

Alarm clock

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Telephone

Iron

Services and amenities

Coffee/tea for guests

Breakfast

Vending machine

Kitchen

Microwave oven

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Parking nearby

Parking

First Aid Kit

Beauty and wellness

Family/Kid Friendly

Kids

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Reno/Tahoe International Airport

Truckee Tahoe Airport

Extended Stay America Suites Reno South Meadows

Reno

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Hotel was convenient to the Highway and easy to get to. Establishment was clean and fresh. Our room was clean, quiet, and confortable. Parking was on the tight side and there were only 3 handicapped spots that I observed. On the not so great side, staff was next to impossible to locate. THe front desk was a ghost town most of the time, The very small morning coffee and snack operation was a small cart locatedt next to the front door. If you did not get there withing 30 minutes of it opening, better luck next time. For the cost, this was not a good value and I could not reccomend it as there was really no offset for the extra cost.

Not a good value

The bed was comfortable and the location was convenient. That said, we reserved this room because it included a kitchenette to cook meals to save a little money. The room did not include any cookware, glasses, cups, nor utensils. We were told we needed to get what we needed from the front desk. However, all they had were two coffee cups. The room did not have a coffee maker either. We would not recommend this place if your intention is to stay for a week or longer and have a kitchen. It’s really just a hotel room. The front desk guy, Kyle, was very nice and apologetic though.

Not what we were hoping for

Where to even begin. 

Arrive as scheduled to check in Friday; called prior to going as I was told online / third party booking can take time to show up their system. Was confirmed it did. Front desk agent could not process my payment (my card had already been charged ) ; she told me she would figured it out and I waited in my car for four hours. Four hours and she did not come out to update me once. Finally said she could not get me into a room that night. I slept in my car in the cold. I was exhausted, ill and hysterical. Friend picked me up after her graveyard shift as chdck in next day was not until 3. She took me to her house to get some real sleep and the next day we call again, we’re  told reservation is all set. Uber back there and agent at front desk is able to efficiently check me in. Thank god. I think I slept the entire day and night.  Same with Sunday as well and I was enjoying the bliss so much and being able to have a quiet place to stay…not quite.  around 6 AM Monday the fire alarm for the hotel goes off…for hours. Was never informed why this occurred actually. No one on site knew how to turn off the alarm. It was horrific and traumatizing. It was shut off hours later and I went back to sleep. The front desk agent working during the alarm crisis had no idea what to do until the alarm company was able to come out hours later. The agent who came on shift was kind and comped me another night at the hotel which I immediately took her up on. Everything went went that day/night ( I mainly slept as I was sick), and I checked out the next day. I realized that I left several items in my hotel room and I have called their location over 27 times now and not one employee apparently can answer the phone. I am sure it is because they can see it is me from their phones and want nothing to do with me staying there. I have spoken with guest services and corporate and no one has an answer. Meanwhile, I am still repeatedly calling South Meadows Parkway Reno Extended Stay attempting to retrieve my belongings. Worst customer service I have ever experienced, rudest employees of any hotel I have stayed at in Reno, and outright embarrassing to this company. The entire staff needs to attend a training session regarding how to and how not to treat a guest. I suppose I’ll keep calling them over and over again, but likely will have to drive across town to hunt down an employee in person- they’ll likely all be hiding when they see me walk in the door. Do yourself a favor and stay elsewhere.

It just won’t stop getting worse with this company. STAY AWAY

This is my fourth week here and they have yet to clean my room.  I was here for a week and left for a week so I understand not being cleaned the first week.  I am on my third week  here and still not cleaning.  Upon my return I had one week and than was extended a week.  Since this required me to check out and back in again I was told I would have to vacate ( remove all of my belongings)  in order to have it cleaned.  When I requested clean sheets so I could change the bedding myself I took 3 trips and I still did not have the right size of sheets I finally gave up and used what I could.  I have now been here over a week and still no room cleaning.  The vacuum I borrowed during my first stay would turn off every 2 min.  I was told that was the best they had.  Management was abrasive, equipment and supplies in poor condition  The recliner is broken ( I have not bothered to complain) do not want to move room and has been clawed up by what I believe is a cat.  The kitchen ware is a joke 2 serrated stake knifes, two spoons, two forks, dishrack, cutting board, two plates, two glasses to mugs, one sauce pan, one fry pan one small kitchen towel. No pancake turner no knife that could actually cut anything no spoon larger than the teaspoons.   The continental breakfast is muffins and granola bars and coffee.  I cannot rate the coffee since I do not drink coffee but the muffins were regular size and tasted stale unless warmed in micro.

Management abrasive and most things are falling apart.  Staff are poorly trained.

After walking into the hallway my wife wanted to leave; the smell of dog urine was overwhelming. The room didn't smell at all so we stayed. There seemed to be a large number of dogs at the hotel.

With Covid-19 it was nice to be able to have the small kitchen to heat up food that we purchased at the Costco in Carson City.

We've stayed here many times since it's one of the closest motels close to Mount Rose Highway and away from the casino hotels of central Reno. But I doubt if we'll stay here in the future.

Good bed, good location, but beware of pet-friendliness

After a loooooong trip from the bay area (we didnt make it before the storm, so had to deal with purchasing chains... driving in snow... and by the grace of God, had a safe spin out) we made it to my parents house, enjoyed some Christmas dinner and present opening, we finally made it to our hotel at midnight. The night person on duty was the laundry guy. He was polite and checked us in. We grabbed our belongings and headed in the elevator! The first thing I said to my husband was "eww, how long since they swept in here, i hope this isnt just the start of something worse"... we get off the elevator and it smells, like smoke and the chemicals used for bugs.. we get to the room and right away, in the bathroom, we see a few red spots... like the size of a baseball... looks like blood. And then immediately seen a cockroach running along the wall by the sink! That was it... we stayed less than 5 min before we checked out. When we told Marco, he just suggested a different room. We were beyond disgusted so marco informed us we would need to speak to the manager since he has no authorization to cancel. We had booked through Priceline, i wonder if they use the "worst" rooms for 3rd party reservations. Priceline was great, and took care of the cancellation. I have had great times at other extended stays .... but NOT THIS ONE!!

DO NOT STAY HERE!

This is the worst hotel ever that I have stayed in my entire life. First of all the staff is incredibly rude especially the manager. The majority of the time that I stayed here the manager and her staff were outside smoking most of the time. They cannot be bothered with requests like clean towels. The entire hotel reeks like puke! When I went back to my house everything I had in my suitcase smelled like puke. I had to rewash everything I had on. When I first came to this hotel I noticed how incredibly filthy dirty all the floors , entryway , overflowing garbage , elevator, are disgusting !!!!   fingerprints and trash everywhere all over public areas. In the time that I stayed here not one of the things I mentioned was cleaned. They claim they clean your room once a week however They do not! They always have an excuse. The entire time I stayed here I saw one housekeeper who cannot speak English. Our room was cleaned one time in the three months that we stayed here. If you ask the front desk for anything they will literally freak out and tell you off. This is absolutely the hands down worst experience ever with a hotel. Our room was cleaned one time in the three months that we stayed here. If you ask the front desk for anything they will literally freak out and tell you off. This is absolutely hands-down worst experience ever with a hotel. Do yourself a favor and DO NOT STAY at  any “ Extended stay“ hotel. They cater to low class people with very low standards!!!!

RUN FAST !!! DISGUSTING!!!

The constant smell of marijuana was sickening. They clean the room once a week IF you clear all your stuff out. The continental breakfast is a grab-n- go of muffins/granola bars that empties quickly. You have to pay for high speed internet and still can't stream movies.

Very dissatisfied

Stayed here with my family for one night. The only reason we chose to stay here was because I was assured when I made the reservation that there would be a recliner in the room for my disabled mother in law. When we got to our room there was no recliner. I complained to the gentleman at the front desk and he was nice enough to move us to a different room with a recliner; the only room in the hotel with a recliner, so he said. We found the room to be spacious but dirty with dirty/stained sheets on the fold out sofa and hair and nail clippings on and near the king size bed. 

In the hallway outside the room there was a large plastic bag of dirty towels, trash outside the elevator and an overflowing trash can outside the front door. Don’t let them fool you into thinking there’s breakfast...small prepackaged muffins and mediocre coffee don’t cut it. This place needs some work.

Would not extend my stay...

So I actually transferred to this hotel after going to the Sands and being absolutely horrified there.

Positives:

1. Southmeadows is a much better area in Reno
2. The parking was ample and free
3. There were many nice restaurants and Starbucks at walkable distance

Negatives:

1. There is no gym
2. There is no breakfast that is usually advertised in third-party websites
3. They don’t clean your room until you leave
4. There is no security and even the door on the side had a broken handle so anybody could walk in
5. The customer service is extremely poor
6. You have to beg them for dishes, which should be included in all of the extended stays
7. The walls are made of paper so get on the third floor or else you will hear everybody’s business
8. The refrigerator is louder than anything you’ve ever heard and the room isn’t that big
9. The wall unit for the air conditioning is also very noisy, so forget about being able to do any work in here
10. The bedding is from the 1970s and blankets and sheets are disgusting

I am not sure what happened here but I called corporate on them and plan on disputing my entire state of one week. don’t make the mistake I did,Just go to the Marriott or the Hilton...

Extended Stay America Suites Reno South Meadows

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