Name: Garden Inn & Suites
Address: 1275 North Piedmont Avenue, Rockmart, GA 30153, United States of America, Rockmart, Rockmart, Rockmart, GA 30153, United States of America
Rating: 3

Air conditioning

24-hour reception

Smoke-free property

Heating

General

Non-smoking rooms

Fridge

Cable TV

Hairdryer

Shower/Bathtub

Rooms

Laundry

Wake-up service

Telephone

Services and amenities

Vending machine

Microwave oven

Meals

Free Wi-Fi

Internet

Free Parking on Premises

Parking

Fax and copy machine

Business

Pets Not Allowed

Pets

Location

At the hotel

Fulton County Airport

Garden Inn & Suites

Rockmart

The only thing I can say about this hotel is that it was relatively clean.   Although an inexpensive place I still think it was overpriced.   No coffee, hair dryer, or soap or plastic cups.   No smoke alarm which I hadn't noticed prior to agreeing to room.  We won't stay there again if ever in the area for skydiving at Spaceland Atlanta.

That's how many bugs were in this place and I swear to god I'm not even exaggerating.  Not even a little bit.  Manager refused to believe there were bugs in the room and also refused to come see for himself  It was obvious to me that this wasn't the first time he had had this complaint and was lying so I decided to take pictures of them and show him at the front desk.  He then tried to say I somehow brought the bugs in with me when I came and refused to refund my money so that I could stay elsewhere.   Ended up just sleeping in my car... Avoid at all costs 

The carpet looked alive! 

I called this motel and they said that there was no smoking rooms. When I got there I got the key and it didn't work so the guy used his key to get me in! I asked again if it was a smoking room.  No, he said. But it reeked. The bathroom mirror was hanging by only a few screws and he said it wasn't going anywhere.  I was exhausted so I let it pass.   After I unloaded all my suitcases I got locked out again.  He said just wake him in the night and he will let me in! Once in the room I started looking around.  It was so bad I wouldn't even  sit on the furniture! The more I looked the more discussed I  got.  I called family members and the credit card company to find out if I could get my money back filing a dispute.  My other complaints: I found cigarette burns all over the furniture,  bed,  tub and counter. There were bugs on the sheets and hair on the sheets and the sheets were inside out and I don't think they had been washed and there was no mattress pad. The toilet was filthy the seat hinge was broken. The air conditioner knob with missing. The towels had stains and we're dingy, the wallpaper was in disrepair, the microwave was rusted, the ice bucket wasn't clean and there was no plug in the tub . Underneath the bed there was a bottle of some substance that I have no idea what it was. There was loud noises from other rooms. 

I went back and asked for my money back. The clerk said he would give it all back to me but $10 and that is for money he has to pay someone to clean the room for the time I was in there. I said no one cleaned the room to begin with! He still denied it was a smoking room. He said, "will you accept it?" I said I will take the credit and pursue the other $10. He gave me my $65 credit and I went on my way. When I returned home several days later, I called the credit card company.  He didn't give me a credit, he charged me $65! 

I called the motel and the clerk admitted to not knowing how to process a credit. They knew what had happened but they didn't even bother to call me and hadn't even put in the credit until the manager called me back. They should have called me but said they didn't have my phone number.   I got all my money but the $10. 

You can't reason with someone who has no concept of what it's like to have a clean room. 

 

Horrible...  Minus - 0 rating. 

I was not expecting the Ritz, but I at least expected it to be clean.  Hair in the dirty tub, used soap in left in tub and behind bathroom door. Bugs..dead and alive. Smelled of smoke. Stained covers!!

Criminal

I stayed here while visiting for a family reunion. The price is reasonable $44. The rooms were clean and everything was fresh and stocked. The only thing is, I wish they had a continental breakfast but other than that the service was friendly and it's in a quiet location.

Garden Inn & Suites

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