Name: Rome Inn & Suites
Address: 21 Chateau Drive Southeast Rome,Chateau Drive Southeast, Rome, Rome, Rome, GA 30161, United States of America
Rating: 6

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Newspapers

Express check-in/check-out

Private check-in/check-out

General

Non-smoking rooms

Family room

Shower/Bathtub

Rooms

Accessibility features

Accessibility

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Telephone

Services and amenities

Vending machine

Meals

Free Wi-Fi

Internet

Free Parking on Premises

Parking

Swimming pool

Pool and beach

Business center

Fax and copy machine

Meeting and presentation facilities

Business

Fitness facilities

Sports

Family/Kid Friendly

Kids

Location

At the hotel

Rome Inn & Suites

Rome

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

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6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Nice and new looking hotel. Very clean and that is so important with everything going on. All of the employees were very friendly. I was pleasantly surprised with the breakfast too. Most hotels only offer a bag breakfast now.
I will be back.

Great place

I normally don’t leave reviews for hotels or restaurants, but I felt obligated to try and save my fellow man/woman the horrors of staying here.

First lets just say customer service is lacking. Perhaps its a generational thing, but I expect the front desk to have a smile and greet you accordingly. It seemed like my presence was more of a burden to her than anything else.

Second lets discuss the total state of disrepair every aspect of the hotel is in(other than the check in lobby). The first room I was given had so many maintenance issues, they couldn’t resolve them within the day, so they moved me to another room. That room still had maintenance issues that needed fixing, from lightbulb replacements to dangerous wiring situations. I did not sleep well thinking I was possibly in a room that could start a fire.

Third the cleanliness is rather nonexistent. I assume there is some sort of maid service because my used towel was no longer there when I came back to the hotel after work, but then I was able to get a hood look at the room. I had checked in during the evening so I had not seen the extent of how unkept it was until just then. There was dust everywhere. There were white stains that I refuse to acknowledge as anything but paint. The sheets and blankets were visibly stained. I am glad I didn’t bring a blacklight because it would have traumatized me further. I am also glad I did not decide to take a random picture of the ground at night because I am certain there had to be roaches with how bad the place was already.

Fourth and finally, part of the experience included a free breakfast. When I woke after receiving only a couple hours of cringing sleep, I hoped atleast that could be pleasant. I figured how could they screw up a breakfast. Well I found out. They decided not to provide anything but day old donuts. The serving pans were spotless which meant they didn’t make an effort. It was just too much for me and the straw that broke the camel’s back.

I know what some of you may be thinking, well you get what you pay for. I would normally agree except on expedia this horror show is rated an 8.3. I expected better. It’s a shame that sleazy hotels like this one pay for positive reviews just so they can trick people in to staying there.  The one positive experience from this was that expedia refunded me everything other than the one night I stayed there and it was a 14day trip. Thank God expedia is atleast an honest company.

God help this hotel

I stayed here a little over a week and the lobby was nice and that's about all that was nice. I checked in and I had no shower curtain, the toilet clogged the first morning and I ended up having to fix it myself. Second morning, toilet clogged again. That evening water and sewage starts pouring out from under the toilet while I'm showering. No wifi connectivity and the front desk tells me they can't connect to it either. They tell me it probably won't be fixed until after I leave. Big groups of guys loitering in the back of the building and you have to walk through them to get to your vehicle. There is a 2-3 inch gap under all the room doors to the hallway and you can hear every door open and slam and every conversation outside like they are in your room. Do not disturb sign was left on my room door and they still came in anyway, took my door sign and didn't even clean the room. My side table drawer was open though and they took some trash but left all the dirty towels for me. There are men wandering the halls blaring music on their phones and yelling to each other late into the night. So, I move rooms and ask to speak to a manager... 6 days later I finally get to speak with the general manager Lisa. I thought maybe she might help fix some of these things especially the guys camped out in the parking lot around the vehicles. This is the one that bothered me the most and I told her I felt unsafe. She told me that she had never got any complaints about them before and that if I felt unsafe that I could just check out and she would refund a partial amount of my payment but not once offered an apology or showed any concern for correcting any of the issues. Finally the first kind or caring gesture I encountered at the Rome Inn and suites I guess? Do yourself a favor and stay very far away from this hotel. Oh, and I pulled the sheets and blankets back as I was cleaning and packing up before I left, apparently I had been sleeping on a murder scene. Huuuge nasty brownish red stain under my side of the bed. I did try and bring all this to their attention and I was ignored and or blown off.

Nasty Nightmare

Spent 4 days there.  The person at the desk on check in was great.  That all of the good things.  The downstairs hallway is all no smoking rooms, but checking in we smell cigarettes.  We had things to do so left for several hours.  Came back that night and parked around back, and there is a car that looks abandon with an inch of dirt under it, and someone smoking right next to the back door that is propped open with  rock.  I make a few trips to get everything into the hotel( was asked if I had a cigarette to spare once) and last trip removed the rock.  Told the front desk clerk about it and left it alone.  In the morning going back to the car the door is again held open with a rock.  I removed rocks at least 8 times in 3 days.  The last time 
i told the front desk I was informed that " They don't know who is doing it, and they don't have any cameras"  So this place has ZERO security.  We saw dirty towels left in the hallway for days. we skipped the breakfast after the first morning.  On the last day we found out who puts the rock in the door, it's the family that lives there.  We will not be back.

Great check in, not so great of a stay

It's not a big hotel, but it's comfortable. Rooms are a good size, unfortunately, the floors were dirty. They seemed uncleaned for weeks. Room service ok. Beds comfortable. Shower pressure was good. Also an ok breakfast. Plenty of parking. This hotel is close to many restaurants, stores and other hotels. Check-in was a little rough, but straightened out. If no other hotels available, it's not bad. 

OK hotel stay for the price.

We enjoyed our five day stay at Rome Inn and Suites.  The room was typical of most midgrade hotels with nice king size bed and lots of channels on the TV.  The staff were extra friendly and made us feel welcome with that southern hospitality.  The location is right near a Huddle House for breakfast and a Walmart for everything else.  The in-house breakfast was nice and included meat, but the waffle maker wasn't working.  The showers were hot and the room warm, thankfully since winter storm Diego hit during our stay. We booked this hotel as a package with our Delta flights.  The rate was about half of the rate for comparable hotels.

Great value for the price

This hotel is honestly needs cleaning, updating, maintenance, landscaping and more cleaning. Couches are very worn. a charity shop would not even take them I'm sure. the hotel is very dirty. Trash receptacle outside the hotel was overflowing for a couple of days. rooms were recently repainted, poorly. old picture hooks, nails and hooks were just painted over. blue painters tape scraps stuck to furniture and trim. floors were very, very dirty in our room. needs to be deep cleaned, desperately. plumbing in shower broke and we had cold showers. 
the staff was extremely kind, helpful and courteous. very friendly!!! they were great. just wish they had a nice hotel to be representing. raise the prices by a few bucks and fix this place up!!!  

needs cleaning and maintenance 

This place is basically haunted and staffed by the undead. The girl at the front counter didn’t even look up when ever we entered or exited the hotel. When we asked for a dinner recommendation, she responded, “I don’t know. I’m not from the area.” This place is a very creepy vibe due to its emptiness. The breakfast did not include a  single piece of bread, and what was offered was of poor quality. The room was gross; the fridge had leaked on the floor. This is the oddest hotel I have ever had the misfortune of staying in and I shall not patronize it again. 

Hotel Transylvania 

This hotel could use a overall cleaning and dusting.  The door to our room showed signs of attempted break-in.  Lights were missing from lamps in the room.  There was dust and dirt in every area of room.  The radio alarm was set and woke us up both nights there.  I could not set the time on the clock.  The phone has no instructions.  

The bedding and towels were clean and smelled nice.  

The breakfast was very skimpy with a choice of scrambled eggs or waffles.  There was two choice of cereal.  There was no sweet rolls or yogurt.  The coffee was excellent.

The staff was very nice and professional.

Could use a good cleaning throughout hotel.  Breakfast is skimpy.  Dust everywhere, bobbypin on floor, floor not clean.

Rome Inn & Suites

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