Name: Extended Stay America Suites Austin Round Rock South
Address: 16950 N I 35, Round Rock, Round Rock, Round Rock, 78728, United States of America
Rating: 6

24-hour reception

Elevator/lift

Smoke-free property

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Services and amenities

Coffee/tea for guests

Breakfast

Vending machine

Meals

Free Wi-Fi

Internet

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Town and Country Mall Shopping Center

Austin Raceway Park

Flix Brewhouse by Galaxy

Hesters Crossing Shopping Center

Austin's Park

Austin-Bergstrom International Airport

Extended Stay America Suites Austin Round Rock South

Round Rock

We came to the Extended stay in Round Rock one night kinda late. We had plumbing issues at our house and we needed a place for the night while we waited for the plumber. We need showers and a good sleep.  When we came to this hotel we  were greeted by Ms. Cynthea at the front desk as soon as we came in.  She was smiling and that made us feel a little better after the day we just had.  She checked us in, told us about the to go breakfast . Muffins etc. We asked for an extra blanket and she got it for us. So nice.  If we ever need a place to go for a bit we'll come here.  

Ms. Cynthea was so nice! We needed that after  . . 

Me and my crew checked in here kinda late one evening.  We were hot and tired but the lady at the frunt got us a good room.  It was really quick and easy. So glad we come here first. We thought we wouldnt get a room because we didn't reserver it but she got us right in.   The little lady was nice to us. We will stay here again.

Nice Little Lady At  Desk

Very unpleasant experience. We Pay for a six day stay and by our second night ..:late at night we’re already asleep they came and knocked on our  door, very rudely and asked us to leave. This was unfair and unprofessional and by this time it is impossible to find somewhere to stay I have to get up at work at six in the morning and they’re asking me to leave this late. If I book a stay for a whole week, I have the right to stay the whole week and they’re not even trying to help me out or give me a reimbursement. There’s no reason for them to kick me out only because the person in the front desk  did not book enough days in our stay. I clearly show him my recipe where it states that I pay for six days. Very unprofessional. not stay at this hotel because you might find yourself in the middle of the night trying to find another hotel to stay. Don’t waste of your time and money. They are not going to reimburse you back. We asked to speak to the manager and the manager didn’t even try to help us out when it was a mistake made by his staff.

Kit out on our second day with a resin

I had a good experience here and I was surprised.  The little lady with black glasses at the front desk was new at this property but she answered all my questions..  Her name was Synthea. She greeted me so warmly when I came in.  She was great. The water was always cold. I called down to the front desk and told her about the water and she said she would let the manager know about it.  Decent stay other than the cold shower.

Nice lady at check in!

I've stayed in some questionable spots - this one rates with the bottom of the barrel. Check in was complicated by computer issues. Once in the room I tried for a hot shower. Not possible. It was 7 PM, so maybe it was a supply issue. But no, no hot water at 5 AM next morning. Addressed issued with manager. She claimed water temperature set as required by county. Called corporate, complaint initiated. Grab and go breakfast was a "grab - NO" for all 5 days. "We're sorry, we're out" was only response. It took 2 days to convince the manager there was no hot water. She stated a work order request. But there was coffee, at least for the first 4 days. But they did run out of coffee on the last morning. No options, no substitute. Just nothing. And there has been no corporate response. There was hot water 2 out of 5 evenings. No grab and go breakfast on any of 5 mornings. And coffee on 4 of 5 mornings. So an 80% for coffee, a ZERO for breakfast, and a 40% for hot water. That's a 40% rating overall. And a ZERO response from corporate, with a claim that the response time is 48 hours.

You can stay here. Or you can vote with your dollars and feet to a different option.

"We don't have any." Hope you don't want any.

I love living here the staff is great. Especially the manager Sandra she loves taking care of her guests. The cleaning staff is great and very friendly. Paul the maintenance guy is also great he is very friendly and makes sure whatever is broken gets fixed

Review

The staff look beat down and exhausted. The manager is very mean. When I tried to ask for towels and trash bags for my room I was berated and yelled at because they say we only get rooms serviced every two weeks. I don’t understand why she was so mad and raising her voice to me even after I told her I was told weekly but I still needed a few things for my room. She told me to leave the hotel. I feel I was the person that showed up in the wrong place at the wrong time. She was obviously very angry before I showed up and took it out on me. I haven’t been able to get checked out. Apparently they won’t let you unless it’s that morning only by 11:00 am. The rooms and building smell like mold and marijuanas. I’ll never stay at extended stay again. Big thumbs down! 👎

Very unpleasant experience

The paperwork I signed stated I needed to stay a week to obtain the rate. I had originally booked 12 nights and I ended up staying 10 nights. I was informed I would only be charged for 10 nights. I never received the receipt that was promised me at check out, nor when I called again. I was also informed they don't do refunds at "this location" when I called again. And that the person I spoke to couldn't stay with me untilI received the receipt by email. Avoid!!! Disputing charge of 12 nights with credit card.

Thieves!!! Avoid!!!

Stayed for four days and the entire visit the hotel smelled of marijuana smoke.  The hallways, the front lobby, front entrance.  The smell was coming into my room and we had to put a towel on the door.  Front staff was friendly, but when complaning about the smell, they just shrugged and "sorry".  Room had a moldy smell too.

Decent, but not all good

Amazing place with nice view and good people!!!  I really recommend this place for a long stay, Issac and Juliet are really helpful!! Thank you so much I hope to see you soon guys!!! I’m going to miss you guys

Extended Stay America Suites Austin Round Rock South

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment