Name: InTown Suites Extended Stay San Antonio TX – Leon Valley North
Address: 6625 Bandera Road, San Antonio, San Antonio, San Antonio, 78238, United States of America
Rating: 5

Air conditioning

Elevator/lift

Smoke-free property

Heating

General

Non-smoking rooms

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Vending machine

Meals

Internet

Offsite parking reservations required

Parking

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

UT Medicine San Antonio

San Antonio International Airport

Stinson Municipal Airport

InTown Suites Extended Stay San Antonio TX – Leon Valley North

San Antonio

The management here has been responsive, helpful and accommodating on most issues. That is my main positive and the reason I have stayed here for 6 months now. The negatives are the once per week cleaning leaves something to be desired (e.g. dead bugs on the floor not swept up or vacuumed leaves me wondering what else is being missed). Housekeeping has also taken the liberty of changing the setting on my thermostat without my permission. I have provided my own bed linens - thus I have to wash them. They offer linens that they do wash, but are not of the quality that you or I would purchase for our own homes. Their covid-19 practices regarding plastic under the sheets to protect the mattress  makes for a noisy night's sleep. Finally, THE WIFI SUCKS!! If you need to connect to business meetings online - forget about it. If you like to stream your favorite shows - SORRY, you are out of luck. Need to download a large file from the office - count on it aborting mid-download. Extremely frustrating. I've spoken with management about this issue and all they do is smile, deflect, and the problem remains. It truly is out of their control, but does not make the issue any less bothersome. The room meets most of my needs (bathroom/shower, efficiency kitchen with full sized fridge <no oven - 2 burner stove top only and mic>, mini closet and 4-drawer dresser), but the ones that make the greatest impact on my day to day routines (e.g. wifi and cleanliness) are average at best.

Long-Term Guest

There are two In Town Suites locations in Leon Valley on Bandera road. I was staying at the the one furthest from QT... 6625 Bandera Road Leon Valley North... Checked in on a Friday and had my car STOLEN off the premises Sunday night before I had to report to work Monday morning!!! Filed a police report with San Antonio PD and the thieves ended up abandoning my car on the Southside of San Antonio approximately 30 mins from the Suites location days later. The room at the suites is immaculately clean, no bugs, the cleaning crew comes every thursday to change the sheets and vacuum the floor. Downside is... the walls are very thin. You can hear your neighbors entire conversation. The property has a courtesy officer who "patrols" the property, but my opinion.. he isn't very attentive. When my car was stolen, he was clueless. When I was speaking to the police, he was clueless. What's the point of having a CO on the premises if they aren't really protecting anything or patrolling accordingly?? Last but not least, from the time I checked in and started taking my personal items from my car (prior to it being stolen) there were a few sketch individuals who had all eyes on me. I'm not pointing fingers, but the "on-lookers" could've very well had something to do with my car being stolen!! Besides the bad that was mentioned, it's one of the cheapest, cleanest and closest places to food spots that there is in SA.. BUT BEWARE OF YOUR PERSONAL PROPERTY AND CARS BEING DAMAGED/STOLEN.

CAR STOLEN FROM PREMISES, SKETCHY ONLOOKERS, THIN WALLS

While okay for a short time, I was apartment hunting, these rooms are not easy on the wallet considering that the staff does very little help and the rooms were never cleaned properly. They have a schedule of what they do inside the rooms but noticed on several occasions nothing had been touched. Our microwave didn’t work. Don’t recommend.

Intown suites

I’m really not very picky! But.... this place is just strange! The “suite” looks MUCH bigger on the computer than the actual room! It’s very small! There’s no couch; there’s just a tiny table & 2 uncomfortable chairs. The bed is very hard. We actually had to get a mattress topper to survive it. I must say, the room was very clean. However, the concrete sidewalks and stairs were filthy. I told the manager they really should power wash them! We will not stay there again.

Hmmmm....won’t stay there again

My expectations were already a bit low on this place. For the price, I wasn't expecting the Hilton. They did not have 2 beds, despite advertising it on the website (and this is what I booked). So, we were stuck with a "couch" thing. After driving 23 hrs straight, I was too tired to argue or much care. The place smelled of bug spray, the carpeting was damp. I am hoping it was from shampooing but considering the state of the floors, I am now wondering. The floors were absolutely filthy. We went to the next door Walgreens and bought some bleach and used the provided towels to clean the filthy floors, tub, sinks and toilet. The towels were black when we were done. I doubt the place had been cleaned at all. We completely bleached the bathroom as the tub, sink and toilet were black and disgusting. I was already prepared for the lack of amenities and we brought our own bedding and towels. We made a run to HEB and bought some cheap dishes for the week.
There are some pretty dang lowlifes staying here! My daughter was harassed in the laundry room by another guest.
Oh, you need to purchase a  laundry card at the front desk. Not that we were told this upon check in!  Another guest told us.
There was a problem with the card and the front desk guy (skinny man with dark hair, glasses and a beard) slammed the door on my daughter and refused to assist her with the card issue. No apology, no real explanation, just told her no and slammed the door. Sadly, now I will be sleeping on my blanket as we cant wash the bedding tonight. 
This alone is enough to drop 2 "stars" off the rating. A guest issue with a PAID for card should not be treated in such a way.
I am generally not a picky person, especially for an impromptu trip (family emergency) I was not budgeting for, but this is silly.
I stayed at the Intown Suites up in Minnesota and that place was better than here. 
I sadly cannot recommend it.

Perhaps Motel 6 would have been the better option

Very disappointed . if you're going to stay here make sure you're on the 3rd floor where no one is above you. I think all toddlers should be on the bottom floor. Kids run like they're getting ready to come through the ceiling.....

Just moved here from another state.

They boast "high-speed" internet... It's horribly HORRIBLY slow. I was downloading a computer game and the speed peaked at 80kb/s. High-speed should be closer to 10x that speed (and even THAT is only a moderate speed). Unbelievable.

"Large HD TV" was not large and lost connection to channels occasionally. Also, it defaults to the weather channel when turned on. WHYYYYY

No refunds. DON'T pay several weeks in advance (like I did). You'll find you hate it and it'll be too late to get money back and go somewhere else. (I felt like a prisoner there...)

My room reeked of cigarette smoke. It still had a faint smell every time I entered the room.

Bugs. Lots of bugs. Beetles, spiders, and small roaches primarily. The spiders love to crawl onto the bed...... I woke up with a dead spider next to my face one morning.

No pots/pans/utensils or oven as others have mentioned.
Very little kitchen cabinet space.

ALL overhead lights have a hard time turning on. They flicker several times before staying on. This happens without fail every time I turn on a light.

The location I was at had HORRIBLE traffic along the road every single day. There was no back entrance to the place, so I couldn't avoid the traffic.

I had mail sent to me from my nephew. AND I NEVER RECEIVED IT. I asked if I could receive mail, and the owner said "Absolutely, we'll send it to your room."  **cue the crickets** 

Laundry room was expensive. 3.00 to wash and dry a single load. No quarters: you had to BUY a card made specifically for the machines for $5, then charge money to it, all taxed of course. Here's the real scam: The amount they let you charge to the card isn't in multiples of $3..... It's $5, $7, $13 etc... So unless you put a large amount on the card, you'll have at least a dollar left on the card you can't use. SCAM SCAM SCAM

Being on the first floor contributed to some of the problems, like the bugs and the rain water that puddled through the door once after heavy rain.

All in all, this place is nothing short of a nightmare. Bearable for a week or two. Miserable for any time longer. 

Positives: there was a creek behind the hotel that was pretty. Believe it or not, there are worse hotels out there, but only by a narrow margin.

InTown Suites Extended Stay San Antonio TX – Leon Valley North

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