Name: InTown Suites Extended Stay San Antonio Airport
Address: 6923 San Pedro Avenue, San Antonio, San Antonio, San Antonio, 78216, United States of America
Rating: 4

Elevator/lift

Smoking areas

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Vending machine

Meals

Free parking

Parking

Pets Not Allowed

Pets

Location

At the hotel

Blessed Sacrament Catholic Church

San Pedro Driving Range & Par 3 Course

San Antonio International Airport

Stinson Municipal Airport

InTown Suites Extended Stay San Antonio Airport

San Antonio

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

They advertise a larger room with comfortable chair and clean rooms and show nice pics on website but when you get here, its a different story.

The room I reserved was not available even after booking almost a week in advance so i had to settle for a smaller room that had no tan chair like the one advertised and i wanted. The floors looked swept but not mopped, the toilet had a brown stain around the rim and at the base of the inside, There is a crack in the bathroom basin and the tiles in the shower does not look clean and has hairs on it. There is a red stain on the floor, the door, and inside the basin in the bathroom. The shower head is filled with grime and the water does not spout out like it should from it and when i take a shower my skin feels dry and itchy. The shower head is in desperate need of replacement. There is no drawer to put utensils. The entrance door is loose, refrigerator outdated,

I explained to manager that this room was not what i reserved and he said that this room was the only one available. I expected to stay here longer but have made alternative plans and will sweat it out for a week.

My advice is to go the the Woodsprings suites. I stayed in the one in live oak and they are much better and not misleading to attract business like i feel this place did to lure me in. Woodsprings may be a little more expensive by about 20 or 30 bucks for a weekly stay sometimes but in my case it is worth it because i got what i paid for deciding to try this place out.

Good thing about it so far is its near a bus route, manager was nice to me.

Not what  I reserved.

Wow...we didn't have money for rent after a month. The manager Eric told me to just give him $20 and we could stay for the night, every night we give $20 and he'd put it down as storage but we could stay in the room.  Other people told us he did the same for them and even paid full amt for one person. It helped. We gave him cash as a tip for letting us stay so cheap.  have never had that happen befor. was told all the managers do it if u pay a tip.  you no need id and he like you will charge you cheap rate and no mind you smoking cigs or pot. he smoke cigs and pot to.  and the person suppose to work nights drinks and will give you a drink to an get drunk.  most nights he no where.  we left our car there after we checked out and Eric said ok he no care.

Cheapo

We stayed here while waiting for our house to be finished. This is a very mismanaged place, dangerously so.  There was a couple that were fighting every night out on the grounds, she was being beaten so bad, she pulled the fire alarm, where every guest had to be evacuated. . We reported it to the manager, as did other guests for several weeks, every night.  The manager didn't care and did nothing. Then the woman was STABBED!! And the police / EMS came out and took them both away.  The guy manager did NOTHING! There are druggies shooting up dealing at all hours of the day / night.  Manager, Eric / John did / do NOTHING...making it very dangerous, we were even afraid during the day.  Cars are damaged from druggies and not parking right....MANAGEMENT DOESN'T CARE. Corporate needs to oversee the property and management big time  CHECK YOUR RECEIPT AND CHANGE FOR THE RIGHT DATE AND AMOUNT....THEY WILL TAKE YOUR MONEY AND PUT THE WRONG DATE ON YOUR RECEIPT. He did it to us.  He also charged different prices for different people.."oh, you can stay and just pay tomorrow or when you have it." then others if they're 1 minute past 11am (which he tells people different times, "uh..11 am, uh..12 pm when it is actually 2pm) he will actually stay late in guests room...usually young girls.  The rooms are suppose to be 'Non smoking"...not so.  My daughter got sick bc of all the smoke coming into the room...not just cigs.  There are druggies who stand right outside smoking pot or whatever, and drinking liquor, throwing rocks on cars and liquid.  We could see it from our room.  Told Eric, he said, "Well, I didn't see it. and if I don't see it, I won't do anything." ??  Really? at 2am?  Then we were told Eric has kin staying there that are addicts.  He walks around the property smoking non stop and even right infront of the office.  He and the "floater" are extremely unprofessional to my wife and other women....not the men or young girls that he flirts with.  The wifi is horrible and you will pay extra for it and for the cable.  Housekeeping / maintenance were very nice and worked very hard.

DANGEROUS

Our first stay was in Jan 2019 at the 6451 Bandera Rd location.  Remodeled a few years ago, our room was Clean, Bright, Best Price, and great street location for every kind of food,fuel, supplies etc.  Re other tenants staying there...unsettling.  Ok for us as 2 adults, but currently I wouldn't recommend it for a single woman or a young family.  Note:  You must stay for 1 week minimum.  If you choose to add days, be aware that if you add days that fall on the weekend, the price goes up $20 per night. 
       
Our effort at a second stay Feb 2019 got complicated:  We came to town for the medical needs of a family member.  We made reservations on line.  Our plans changed, so we went to the location in person (prior to their 24 hour cancellation policy) to be sure there was no confusion...  The manager there (on Bandera South) had no record of our reservation, checked with the Bandera North location- they had no record of our reservation as well.  The problem came when our credit card was charged anyway.  We went back in person, we were respectful but STILL neither location had record of our reservations.  Came home & called the corporate number 2 x, wrote an email to Corporate reporting the events.  Still being respectful, but after 4 days of effort, we were upset about some error, somewhere that none of us could figure out.
* In the end, we found that our online reservation was logged at the San Pedro Ave. location [our mistake, & undetected] as per their policy our card should have only been charged a cancellation fee = to a single night stay, not charged the full amount without us being there in person to authorize it [their mistake].  *  The Integrity of In Town Suites was demonstrated when we received a phone call directly from the General Manager of the San Pedro location (Eric) who told us that they would be refunding the FULL amount to us.  
We just confirmed that the charges were indeed refunded, and we are grateful that this difficulty was resolved with Integrity.  Thank you In Town Suites- much appreciated!

Difficulty Resolved w/ Integrity

The other review about the manager being "straight up crazy" is right on!  She screams, yells, slams doors, calls people names, and as we were checking in with our young son, she called her boss and "a**hole" right in front of everyone, then started speaking Spanish.  Maybe she's right, he hired her and keeps her.  Then when she saw we were paying cash, she tried to charge us more, until we questioned it she became ruder. We should've left right then. Something shady corporate needs to have a better system. Corporate needs to also do something before someone is hurt by her serious craziness.  She seemed to take delight in her crazy ways, very statistic.  The rooms need some repairs.  Yes, they "remodeled" them...meaning they painted the rooms a different color and put up a picture...that's it. the beds need be replaced, as do the refrig, AC's smell really bad and have mold as well as nates flying out of it, there is no molding around the door...roaches crawled in at night, 2 burner stove top is ok, we never really used it.  Housekeeping did their best. The place would be sort of ok if they got rid of the manager and or her boss if he thinks nothing of hiring her and keeping her.   We left and went to Econo Lodge.  A little more, but a lot better!!! Especially management!

WORST MANAGEMENT EVER!

The female manager is straight up crazy. She will lock you out of your room for being 5 minutes late with a payment after locking you out of your online account to make a payment. She is rude and completely irrational. Police said they are there all the time because she is so crazy. Made us do our own laundry.

InTown Suites Extended Stay San Antonio Airport

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment