Name: Hotel Contessa
Address: 306 W Market Street, San Antonio, San Antonio, San Antonio, 78205, United States of America
Rating: 9

Computer

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Security guard

Newspapers

Ticket assistance

Express check-in/check-out

Television in lobby

Terrace

General

Room service

Fridge

Smoke Detector

Cable TV

Hairdryer

Shower

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Luggage storage

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Wake-up service

Telephone

Services and amenities

Coffee/tea for guests

Breakfast

Buffet breakfast

Restaurant

Vending machine

Breakfast/lunch to go

Kitchen

Meals

Free Wi-Fi

Internet

English

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Hiking

Sun Deck

Recreation

Parking

Swimming pool

Outdoor pool

Seasonal outdoor swimming pool

Pool and beach

Business center

Event facilities

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

Doctor

First Aid Kit

Beauty and wellness

Pets allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Hertzberg Circus Museum

San Antonio Convention & Visitors Bureau

Plaza de las Islas

St Joseph Catholic Church

Charline McCombs Empire Theatre

Dinosaur Quest

Echoes from the Past

Alamo Mission in San Antonio

Yanaguana Garden and Playground

Shops at Rivercenter

Stinson Municipal Airport

San Antonio International Airport

Hotel Contessa

San Antonio

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Friendly staff, clean facilities. It was great for our group of 25. We had a great meeting room with comfortable seats (which is always great). Food was also great. Such a fun location with the Riverwalk!!! Wonderful patio for happy hour and cocktails were great.

Will be back soon!

Hotel Contessa- The service was outstanding. I recommend using the valet, they are quick and super helpful, hardly let us touch our luggage! We had Francisco help us all weekend, anything we needed he was always ready. The rooms were nice, very spacious, beds are super comfy. We will be back!

Best Downtown Hotel in San Antonio

This hotel is in a nice location on the Riverwalk, suite rooms.  As expected, the rate was jacked up double due to the eclipse.  Sometimes in a hotel you will hear voices from the elevator area, but in this hotel, the noise from the actual elevator equipment never stops.  It sounds something like the wind would sound like going around your house in a hurricane.  The hair dryer was missing from the room but we borrowed one from our neighbor (we called the front desk, but they did nothing).  We went outside at midnight, and the hotel door card reader was not working - it took a while to get someone's attention and get back in.  The front desk was functional but without any enthusiasm or friendliness.  The main reason for the mediocre review is junk fees.  Valet parking (with tax) is $53.04.  They take your car across the street to the public garage.  Public garage parking in San Antonio runs $10-$24 per day (the hotel probably pays less) with Sundays no charge.  Paying this much with another $5 or so tip is excessive markup, expecially with no belhop service (I carried 4 bags to the room myself).  The credit surcharge is unreasonable since there is no other way to pay - >$2200 in total charges & hotel placed a hold on our credit card anyway.  This should be rolled into the room rate, and is not properly disclosed on the webpage. $10 day + tax "amenity fee".  Although the hotel does have a pool, that would be standard for a hotel that in this case was charging almost $400 a night.  It definitely is not a resort.  Another garbage fee is the "Franchise Tax Recovery Fee".  the hotel website currently lists three fees, which now include a "maintenance fee".  One would hope that maintenance is part of running a hotel.  Food and beverage is high, although not much out of line with the area.  Example: house wine, $17, $3.40 tip, and $1.40 tax = $21.80 for one glass of wine.  This is our second visit to this hotel (the last one was some time ago), but will be our last.  Even if these fees were de minimis, I do not want to deal with someone that acts like a thief.

Average hotel, good location, garbage fees

We have called room service every single day for the last 4 days both in the morning and again early evening. They never answer. Last night we called twice and asked Chris at the front desk to connect us or have them call us back. He was friendly but like I said, we never got through or heard back. The house keeping is pretty poor. They only make the bed , take out the garbage and leave all the lights on. Our room is 308, it is close to the elevator and you hear it non-stop at night. All staff we spoke to were friendly, room service is important to me as I get work done. Pretty disappointed  with the whole experience. We check out tomorrow and couldn't switch hotels due to the eclipse demand.

Where is roomservice?

Nice location. Easy to walk everywhere . Friendly staff especially Luz in housekeeping and she helped our  stuffies find cartoons while we were away.  Valet quick to grab the truck.  Bathroom countertop small. Wish we had a microwave. Pool was relaxing

Friendly staff

I had previously had a positive stay at the Contessa so had high hopes for my stay. Unfortunately, this ended up being one of the worst hotel stays I can remember in ten years of regular travel.

On check-in it became apparent that the room was in a very poor state of repair; the carpet had a noticeable ‘wet dog’ smell which transferred to any clothes or shoes we accidentally left down on the floor and the room was quite obviously dirty in various places, with a badly stained carpet and visible areas covered in dust and hair. We had also requested a bed for my young daughter and, rather than this being set up, we were pointed towards a thin set of extra bedding in cupboard which we had to assemble ourselves in a stained sofabed.

Housekeeping was previously daily at this hotel but is now allegedly every other day. However, as we discovered, having the ‘do not disturb’ sign on your door during a toddler’s half-hour nap is sufficient to mean you do not get housekeeping for most of your stay, despite repeated calls to reception stating when we were out of the room and assurances that we would receive housekeeping.

I am no great fan of unconstructive online complaints, so made a point of raising these issues with management mid-way during our stay. The response we received was an offer of some compensation and an acceptance that the service issues were unsatisfactory, as well as the contact details for a manager who would allegedly be available should further issues arise. However, the housekeeping issues were never properly resolved, the compensation was not accurately issued to my credit card, and the manager in question appears to view responding to customer communication via phone, email, or messages left at reception as optional. This is clearly a hotel experiencing major issues in its service and management culture.

Overall, there are some excellent hotel options in San Antonio and I would strongly recommend making use of those rather than staying at the Contessa. If you do choose to stay here, prepare for poor standards of service and unhygienic housekeeping, a despondent attitude from management, and a hotel that has clearly seen better days. It’s a very sad state of affairs.

Unhygienic smelly rooms, poor service, and distracted and uninterested managers.

Hotel Contessa

Main amenities of the hotel

Location

Available rooms

Location

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Policies

Check-in terms and conditions

Paid on the spot

Payment