Name: Island House Beach Resort 9
Address: Point O'Rocks, FL 34242, United States of America, Siesta Key, Siesta Key, Siesta Key, FL 34242, United States of America
Rating: 9

Air conditioning

Smoke-free property

Heating

Washing machine

Dryer

Dishwasher

Radio

General

Non-smoking rooms

Fridge

Cable TV

DVD Player

Shower

Linens

Rooms

Laundry

Telephone

Services and amenities

Coffee/tea for guests

Microwave oven

Coffeemaker

Kettle

Meals

Free parking nearby

Parking

Swimming pool

Outdoor pool

Heated swimming pool

Pool and beach

Tennis court

Sports

Pets Not Allowed

Pets

Location

At the resort

Room amenities

Siesta Key Beach

Crescent Beach

Siesta Key Public Beach

Gulf Gate Mall

Sarasota Bradenton International Airport

Venice Municipal Airport

Albert Whitted Airport

Island House Beach Resort 9

Siesta Key

Island House on Siesta Key has been one of our favourite places for over 20 years. We’ve gone from renting for two months at a time to just a couple of nights, and everything in between. The way the property is situated, the landscaping, the view, the beach is out of this world. But consistently been finding that over the years. Some of the villas I have not been maintained or updated and I really disappointing. That was our experience with Villa 13.

Villa 13 definitely needs an overhaul. 
 
When we arrived, we noticed that the carpet in one of the bedrooms was very damp/wt. The dampness spread along in front of the entire dresser in-between it and the bed and into the corner. At first, we thought perhaps the carpet had been cleaned before we arrived, but over the four days it did not dry. In fact, on our last night my daughter’s novel fell onto the floor and by the morning it was very wet with brown stained water. We ended up putting towels down on the floor so we didn’t need to walk on it. The room also had an odor to it.
 
The toilet seat in the washroom (not ensuite). seems to have suffered some damage over the years and is stained from… well you can probably imagine. We weren’t comfortable using that toilet because it was kind of gross. It looks like someone has tried to scrub it causing scratches in the front, but then other matter is now stained into the scratches. 
 
Upon arrival, the en suite bathroom had a dirty towel on the floor behind the door. Again, making us question how well the place is actually cleaned.

The living room furniture is not only dated, but it is kind of dirty. Overall, I was surprised how dusty and grimy it was and that there were still items left from other guests in the bedroom drawers such as snacks and medication, which means they aren’t checked between guests. 

Although I was very disappointed with her accommodation, our time at island house was still a good one given a little time we spend in the villa, hence the 3 star rating. 

Now you might wonder why we didn’t bring these issues to the attention of the staff. We did speak with one maintenance staff member at the time who told us we needed to go through the Manager Scott. After 20 years of staying at that place, we know that Scott is miserable to deal with and often is of no help. I write this review having just learned that Scott is no longer at the property which is pleasant news. I hope the new management team has a more customer service focused goals and are able to bring Island House back to the incredible property it once was.

Thank you for all the memories.

Villa 13 needs HELP!

The Island House property is beautiful and located  right on the beach.  The staff is very helpful should you need anything

The villas and apartments are owned by different individuals, who have different approaches to maintenance.  Some are quite beautiful.  We stayed in Villa #2. It needs some attention.  The oven did not work, you can not run the microwave and dishwasher at the same time without tripping the breaker.  The master bedroom mattress is so worn out my husband resorted to sleeping on an air mattress. Overall, the unit needs some freshening

We have stayed in other units and they were much nicer

Nice property, some individual units are better maintained than othersa

Stayed at one of the apartments. Great view but the constant noise from the shuffleboard courts was irritating. I never thought those banging clay discs would stop. All day long. In general the place seems geared more to big groups than adults who want to relax.

Great location but too loud

We have stayed at the Island house 5+ times in the past two years. We love the beach, and they have nice accommodations. However, our last two trips we feel have been poorly handled. In May 2021 our luggage was stolen from our car.  Poor follow up on what if anything was found out about the theft. Our last trip in early December which we were scheduled for two weeks was cut short. Our son had a cardiac event and passed during the first week of our stay. We contacted the office that we were checking out. We had a week remaining on stay. When I called to ask why we hadn't been extended credit for the unused days the reply I received was that it wouldn't be fair to them as they were unable to rent the villa for that time. No condolences were extended to us for our tragic loss. We have no plans to ever return to the Island House.

Terrible Handling of Family Emergency

Stayed for one week in unit 25….from the time we arrived the stay was great…Scott was a good host and we totally enjoyed the stay….before we left made a booking for the end of 2022. The unit we had was quite suitable for us.. really close to the beach… comp beach chairs…Wi-Fi in unit - parking outside the door. We were really pleased with the stay - used pool etc no issues… I am sure all the units are of the same quality and I don’t think you will be disappointed. We are looking forward to Dec 22 for our next stay.

Nice December Stay

booked for friends, they enjoyed not much, but priceworthy...will think again to reccommends this place,prefer swfl beach stays than here in sarassota.
need more attention to rooms and cleanliness , for future customers,

good and not best

My family has been going to IH for years. We were skeptical this year due to Covid19, but decided to rented five condos facing the ocean at $2,243 each (not part of the 30 people group in other posts).  
Once settled in, we headed down to enjoy the beautiful, clean beach we all hope for after working hard to make a vacation happen. However, it was smelly and dirty from all of the seaweed brought in by the storm the week before. While speaking to other guests, the disappointment was mutual. I spoke with an employee who told me that IH and the city were going back and forth about whose responsibility it was to clear the seaweed, but could not come to an agreement, yet I noticed that other buildings near by and the public beach had been cleared. It appears $2,243 weekly rental is not enough for IH owners to have a clean beach for their guests.    
I made up my mind that I was going to make the best of it, but the two times I tried to enter the beach, I almost fell from the slippery seaweed. I then decided to enjoy the sun by lying on the beach chairs provided by IH. Wednesday morning while laying peacefully on the chairs an employee informed us that we could not have the chairs past a certain point, obviously I had missed the sign and no one said anything to me the 4 days prior. I became irritated and frustrated, as that was the only thing I had to look forward to. I explained I had been there the past 4 days and that their concern instead should be cleaning up the beach to make it better for their guests and not worrying so much about their chairs. His response was "I am calling the manager". Although I had never met Scott, his reputation was not the best. He is rude and has poor management skills and I was about to find out. This man has NO management skills!!! The second he approached me, I knew the situation would not be a pleasant one. In a very rude tone, he told me I needed to get up, to which I replied, “I am not moving”. Had he approached me differently, I would probably had complied, but you will receive from me the same respect you give and this man had non. I was angry at the fact that my family was paying over $11,000.00 for a week and couldn't enjoy a nice clean beach or a beach chair where I wanted. Do not approach me with an attitude over a chair when your main focus should be having a nice place for your guests. 
When asked about the seaweed, he told me that the city chose not to clean it and that it is not IH's  responsibility. However, when I told him his employee informed me that it was not clean because they are having a war over who is responsible; his answer to me was “that is fake news”. He proceeded to tell me that the reason for not clearing it was because of the turtle eggs, but that sir IS “fake news” because the condo next to us had a tractor out there clearing theirs as did the public beach. Does that mean they are killing the eggs? 
The next thing that came out of Scott’s mouth was that if I didn’t like it, he would give me a refund and leave to go some place else. Awesome customer service Scott! By the end of it all, he told me that if I did not get up from that chair, he would have me evicted.
Glad I am not an owner  of a condo at IH because I would be appalled at the way he manages this place.  
I was over it and gave Scott the chair. The next day, other people had chairs past the notice sign and no one said anything about it.  I guess the rule only applies to some!
I think Scott needs to focus more on the important things, such as keeping people from playing volleyball at 4:00 am and yelling in front of condos where people are sleeping. 
Friday morning, seems Scott had enough complaints and finally decided to get someone to clean up some of the seaweed. Too bad we did not get to enjoy that!
Please do not allow Scott to make you think that these guests who are complaining are to blame. If you are considering staying at this place, think again. As long as Scott is in charge, I will never return!

Terrible Management

The property is in a nice location and the beach is beautiful.  Pool area ok.  We stayed in Villa #15 and were disappointed.  I put sheets on the couches because they were so disgusting.  Absolutely would not walk barefoot on the carpets in the bedrooms.  Don't even want to think about what is under the sheets on the beds. For the price we paid to rent for a week, they should be ashamed!

Property overall nice.  Villa #15 not so nice.

Stayed for five days over xmas. Although not luxury, this complex provided just what our family needed for a great vacation at the beach. We could walk to south bridge area, have short trolley/uber to village area, but still far enough from both to avoid some crowds/traffic. Consider renting bikes, since village and other areas within easy reach even for younger riders. We stayed in villa #37, which suited us well although it was not close to the beach. Unit was clean, well decorated, updated, and had the layout our family needs (separate master w/ bath for parents, twin beds for teens, and a large common area/kitchen). Not perfect  (fans were wobbly, kitchen staples [spices,etc] were absent, no beach towels or toys available), but still served as a great base and I would not hesitate to return. Beach chairs were plentiful, pool was in great shape, and rec room off the pool area was adequate. Service not equivalent to a high end resort, but everyone was friendly and we did not have many needs. Do notice that pool is at opposite end of property from beach, so you are at one or the other -- not moving between them easily. We did not use, but had great gas grill set up in common area by shuffleboard. Although weather is always variable, I will note that water  in Dec is chilly (66F) but great for wading, and swimmable for those who kept moving or on the days we had sun. I tried to snorkel but visibility was too low to make it worthwhile. 

Good for what we needed

The place was great but the manager is probably the worst I have dealt in my entire life. I reported some items missing on Friday. Nothing. Asked on Saturday twice. Nothing. Asked on Sunday.  Nothing. At that point I made a claim on Airbnb. Guess what?  He called and said he found the items and said he would ship them.  It was a blue tooth speaker and a pair of Costos Sunglasses.  My speaker showed up but the sunglasses were a $5.00 pair. They switched out my glasses and I’m sure they are all laughing about.  Make your own decisions but I for one will be steering clear of this place. 

Island House Beach Resort 9

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