Name: Hilton Garden Inn Conway
Address: 805 Amity Rd, Conway, Conway, Conway, AR 72032, United States of America
Rating: 8

Shopping on site

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Currency exchange

Smoke-free property

Heating

Security guard

Newspapers

Gift shop

Express check-in/check-out

Television in lobby

Outdoor furniture

General

Non-smoking rooms

Room service

Family room

Rooms

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Ironing

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Taxi booking

Transfer

English

Languages Spoken

Free parking

Parking nearby

Free Parking on Premises

Parking

Swimming pool

Spa tub

Indoor Pool

Pool and beach

Business center

Event facilities

Fax machine

Conference Hall

Business

Fitness facilities

Sports

First Aid Kit

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

At the hotel

Bill and Hillary Clinton National Airport

Hilton Garden Inn Conway

Conway

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Standard, slightly less than average HGI.  As a Diamond, I see a lot of HGI's, and this property was ok, but nothing stood out.  The room was fine, you want an odd number to be on the retail side, not the interstate side.  The fitness center is very small, and they do not have the newer equipment with tv's.  Also the weights are not complete, big gaps.  The breakfast was fine, service was a bit slow but the quality was fine and the F&B allowance covers the meal.  The good part is this is in a retail area, and there are multiple dining (sorry chains) options literally attached to the parking lot or a block or two away.  Easy off/on the interstate, would stay here again if in area.

About average for a HGI

We held our company Christmas Party here last week and had a wonderful time! Michelle, Matt, Dominique, Alec, and Debbie were so helpful and made the whole process easy. The room was we used was set up well, everything was perfect! The entire staff was friendly and kind to all of us and we will use them in the future! Thank you all!

Christmas Party

Room was not fully serviced (clean sheet, towels, etc) when requested. Room was made the following day but not with clean sheets. Was also overcharged and am having trouble getting the credit back. I recommend getting any billing issues resolved before leaving the hotel as it has been time consuming trying to get the overcharge refunded. I had to submit a dispute charge to my own credit card. Very disappointed with this Hilton Garden Inn!!

Poor front desk support and management

Our organization held a three day conference at the Conway Hilton Garden Inn. It was a great facility for our group and the staff, especially Robert, Taylor, and Cecile, went above and beyond to make sure our stay was a good one and we had everything we needed.

Great staff!

The external view of the hotel is deceptively different from the rooms. The lobby is beautifully decorated and smelled of an upscale boutique hotel. However, as soon as you walk to the elevators, it evident that this is an outdated hotel. Upon arrival, the front desk clerk told me that she was fairly new….. I guess that was a disclaimer for “if something goes wrong, it’s not my fault.”. The bathroom in that room had visible mold on the wall. The wallpaper was peeling from the wall and it felt dirty. I asked for another room and was given one with less wallpaper peeling and less mold on the wall. I should’ve left but it was late and after an 8 hour drive, my family was irritable and ready for bed. Was there an “I’m sorry, what can I do to make this better?” No. Fast forward to the next morning; my family was out  by 7:30 for a softball game. We came back around 4pm only to find towels in the bathroom floor and unmade beds. I called the front desk and was told by the same girl who checked me in the night before, that housekeeping had to be requested. Keep in mind that this lady did not tell me that because i would have requested it or not have thrown out dirty towels in the floor. I got four sets of towels from the front desk and was asked to put my dirty towels in a bag and bring them back downstairs…. in which my reply was “no.” I would not stay at this hotel again. It wasn’t horrible but I was underwhelmed.

The only good thing about this hotel was the location. It’s in the middle of everything and within walking distance to shopping and restaurants.

Disappointing

We had a great experience at this hotel. Checkin was easy, our room was clean and quiet, staff were friendly, and checkout through my app was very convenient. Additionally, the hotel is close to several nearby restaurants and shops, but still easy to get in and out of with a nearby traffic light. Will definitely stay here again next time we're in Conway overnight.

Great stay for a family.

Excellent food and service, there almost was something fresh that was available every time I was in the lobby.  Room was spotless.  The  pillows were comfortable, the beds were clean, floors were clean and shower and water pressure were awesome!

Excellent stay

This is a very nice place. Housekeeper Jackie was especially hospitable and welcome. Very clean. Very nice staff. Breakfast was great. We also like the fact that there is an actual hook over the closet instead of a do not hook sign on the emergency sprinkler!

Stayed here while visiting family

Extremely awesome vibe at this hotel. Olga and the entire staff were fantastic. They were extremely engaging in my 3 night stay.I love sleeping comfortably with plenty of pillows. Mussion accomplished!

Exceptional visit

The building looks like a Hilton Garden Inn, but the room I got seemed very much like an old Quality Inn.  Did they buy it and do a makeover?  The bathroom in my room had old marble counters and basic mid-level quality finish work.  One of the things I LOVE about the new Garden Inn's is the white, super clean, and modern bathrooms.  This one is not up to that standard.  Oh, and I couldn't get the TV to work properly.  Where is the fresh, new, and happy Knoxville TN Garden Inn at Papermill when you need it?  The only upside is that the price for the night was $106.  That seemed cheap to me, and thought it must be good luck, or the day of the week.  But no, it's because this location is a bit run-down at this point.  How old is Garden Inn anyway?  I'm confused.  On a side note, the front desk staff was delightful as usual.

Hilton Garden Inn Conway

Main amenities of the hotel

Location

Available rooms

Location

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment