Name: WoodSpring Suites St Louis St Charles
Address: 2100 Old Hwy 94 S, St. Charles, St. Charles, St. Charles, 63303, United States of America
Rating: 7

Elevator/lift

Smoking areas

Express check-out

Reception desk

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Vending machine

Meals

Parking

Pets allowed

Pets

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Spirit of St. Louis Airport

St. Louis Lambert International Airport

St. Louis Downtown Airport

WoodSpring Suites St Louis St Charles

St. Charles

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Horrible place to stay.  How could you not have housekeeping????? They come every 2 weeks??? That should be against the law. You are paying for a service.  Wouldn't give a partial refund to move.  They don't care. And to be in St. Charles u would expect better service.

Not clean

Only 2 people in a family can use wifi, need another card for room? That's $15.... 1 hour late departure,  that's $58... you have to bring your own pots/pans/plates etc to use kitchen...  ask for an extra pillow,  that's extra $$ ... I  am afraid to use toilet paper,  probably get charged for that.
Fridge is rusty and covered in food stains.  Floor is sticky.

Never Again

I lived there before for 3 years. I helped my friend find a place he needed. and took him to Woodspring's St Charles, Mo. He has been there a month. I am moving back in in April 2024. It is having been remodeled and looks great. No more carpet. Nice and clean. He feels very safe. Sarah and the whole staff are amazing. You have to have a parking tag, sign in for guests. Love it more safety. Has elevator and laundry on site. All utilities. No work out room or pool. But if had those you pay more $$$. This is clean and basic. Like a studio apt. They clean your rooms every two weeks. Checked other long-term hotels. No way Woodspring's for me.  Again, fantastic staff. Follow rules and no issues and pay on time.

Fantastic place and staff

This place charged a fee to my credit card even before I checked in.  When i got to the hotel I asked what the fee was and they stated when I checked in the money would be returned.  It has been 6 days now and my money has not been returned.  My bank says they have not released the funds so I called the hotel and the general manager says they do not charge any fee refused to correct the situation.  I told her that her own office personnel stated they charged the fee and money would be returned once I checked in and my bank shows money charged by them still pending and she still refused to address the situation and hung up on me.  Do not stay at this facility.  They are not a reputable establishment 

Not a reputable establishment

This place sucks i booked online and was told a COMPLETELY different price when but i booked it for. they charge to clean your liens when guests have access to washers and dryers themselves and it states that NOWHERE in their website. Im pretty sure the women that was checking me in made up a completely different price thinking i would still pay for it because im young. GET IT TOGETHER, you shouldnt be surprising people with hidden fees 

Place sucks!

Booked a room to be called two hours later to say they didn’t have one. Loved being stranded in St Louis without a room so awesome! Lady basically  told us nothing she could do and that it was all the bookings site fault. Seems like they sold the rooms for the site without notifying them.

Do not book with them off of the internet

We stayed at this hotel for a month while our house was being renovated.  It was great to find a place to stay with everything we needed including a small but effective kitchen.  What stood out on our stay was how clean the hotel is kept and how helpful the staff is.  I also was thankful for the level of security there.  You had to have a key to get into the hotel.  I want to give a special shout out to the GM Ashley for always check if we were enjoying our stay.  Thank you!

Fantastic Staff - Clean Hotel

We are looking for people who stayed at Woodspring Suites (all locations) for more than 30 days. They may owe you a tax refund; we have to fight them to force them to refund the taxes!

It was a nightmare staying there. They advertise smoke free! Almost everyone staying there are smokers, standing at the doorways, so you have no choice, but to breathe it.

They don't keep or maintain the grounds; the trash over flowing at all the entry doors. Tons of litter, trash on the grounds and my dog grabbed other people's eaten chicken bones! 

They charged me illegally sales taxes on everything, plus the linens!  They tax on city, county, State, tourism, sales room, linens, pet, etc.  They only pay 1% of sales taxes back to the State!

They will not refund you!

I think, anyone giving them a 5 star rating is from one of their friends or co-worker posting a fake review to get their reviews up higher.

Their employees live there and they do take drugs and they smoke.  It is against the law to smoke in the county, so they falsely advertise some locations as smoke free!

I paid $2.25 a load to wash their linens to avoid a $1.90 daily charge plus taxes. Linens towels and sheets are NOT included. Their laundry room is dirty. They don't clean the rooms for permanent residents.

Woodspring Suites is owned and managed by National Hotel Management Company, LLC headquartered in Kansas.  Choice Hotels owns them.

Petty Greedy Multi-Billion Dollar Company Steals From Customers

Thee girl who works there (Amanda Lenk) is all strung out on drugs and tries to sell herself to customers who check in there! She tried to secretly give my husband a key to her room bc she lives there!

Disgusting

Let me start off by the saying the staff is great! They did the best they could do under the circumstances!

I'm sure at this point you're asking yourselves why the one start rating.

A bunch of us had planned on going there after our show to have an after party.  When we arrived (around 11:20 PM) our key cards would not work. It wasn't just us! No one's room key worked! There were about 20 or so people standing around while the staff tried to fix the problem. From what we could ascertain their General Manager was little to no help at all when it came to calling the right folks fix the issue.

One poor gentleman just had heart surgery and was 3 hours late taking his medicine... Yes after 3 hours no one still was able to get into their rooms!

My wife and I got tired of waiting for them to get their software company on the line or a lock smith to show up, so we finally just left! We did hear that people finally got into their rooms around 4:00 AM! 

Once again the staff is wonderful, but sadly they get no support from their GM or whomever owns this company!

WoodSpring Suites St Louis St Charles

Main amenities of the hotel

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Available rooms

Location

Description of the hotel

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Paid on the spot

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