Name: Holiday Inn Express & Suites Sylacauga
Address: 40743 Us Hwy. 280, Sylacauga, Sylacauga, Sylacauga, AL 35150, United States of America
Rating: 6

Air conditioning

Elevator/lift

Smoke-free property

Heating

Newspapers

Reception desk

General

Non-smoking rooms

Room service

Fridge

Cable TV

Hairdryer

Shower/Bathtub

Wardrobe/Closet

Linens

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Iron and board

Laundry

Safe-deposit box

Dry-cleaning

Telephone

Iron

Services and amenities

Coffee/tea for guests

Breakfast

Microwave oven

Kettle

Meals

Free Wi-Fi

Internet

Car rental

Taxi booking

Transfer

English

Languages Spoken

Free parking

Parking nearby

Free Parking on Premises

Parking

Swimming pool

Beach/pool towels

Pool and beach

Business center

Fax and copy machine

Business

Fitness facilities

Sports

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Holiday Inn Express & Suites Sylacauga

Sylacauga

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Night manager was "unavailable"/ locked himself in a back room. I had to call corp# to get him to come to FRONT DESK!! Who knows what he was doing?? Either way... there was ZERO attendance paid to the lobby at 1am! I can't imagine this is IHG protocol? Unacceptable IHG..

What the...

It’s maybe the worst Holiday Inn Express I’ve ever been. Computer system down, TV not working, shower broken, air condition loud etc. Stay away from this property! It doesn’t make the stay better, if the manager gives you an extra discount or extra points. The hotel needs a massive refurbishment!

Once and never again

I was just told by the front desk that they only had one person to fix problems.  We had a toilet that stopped up due to extremely low water pressure. The front desk said I would have to come up there and get a PLUNGER and unstop myself. Can you believe that backwards, ridiculous advice!  I'm a customer renting a room for a week and their response is they had no-one to come unstop it!  I've been staying at hotels all my life and this is just CRAZY candid camera stuff.  Stay away from this horribly run dump and backwards customer service place.  Stay away from ALL HOLIDAY INN EXPRESS HOTELS. This must go on at others as well!  This is in Sylacauga Alabama   Michael and Regena James rm 117     251-525-4819

Horrible Hotel  Stay Away

This does not meet the Holiday Inn Express HIE Standard - I cannot believe this to be as rundown as it is. Bathroom wiped but not clean; the shower curtain is dingy needs to be washed. There are mildew areas around shower tub handle and shampoo containers. There is no stopper in the sink. The bathroom ceiling vent is clogged and really needs to be vacuumed. 
The TV remote is dirty. 
Very loud squeaking ventilation system.
This feels very low end.

NOT up to standard for Holiday Inn Express-move on!

The lady at the desk was nice, but I could feel her frustration over the owner’s neglect of this property. I have been staying at the property for work over the past couple years and it seems like the ice machine and pool have been out of order since 2020. 

This time, the elevator was down and of course I was on the top floor. I am in good shape, so stairs don’t bother me, but I feel for people with small children.

The room was clean and bed comfortable, but the room had its own maintenance issues. Upon walking in the room, I was welcomed by a defrosted fridge that left a huge puddle of bleach water on the floor. One of the fire sprinklers was hanging from the ceiling and the ac was leaking and soaked the carpet. Lastly, there was some clear roof damage and water leak by the window, which is now molding.

Broken elevator, Broke Pool, Broken everything

This is by far the worst HI Express I have stayed in and I travel 300 days a year.  The Worst.  The rooms and facilities are badly worn, rooms are filthy and not cleaned well even between stays.  
They refuse to clean the rooms during a stay, even if requested.
Bathroom had long hair on the shower walls, there was human fecies on the wall beside the toilet indicating there was no cleaning done, I requested a new room and they said they had none available and would not clean my room.
The elevator was dangerous getting on and off of because the tile floor was loose and would kick up tripping you.
The kitchen where they prepare you breakfast was absolutely disgusting and I am not sure how they even got the county permit to serve food.  Think I am kidding check it out for your self peek a head in and see before you eat.
Many of the employees were rude and had attitudes not friendly at all.
The towels were tiny and super thin, reminded me of Motel 6 towels,

You Better Hope you have other option

This hotel shows lack of maintenance details with cracking stucco, gaps around windows and discoloration of walls. Mispriced in that this should be an $80 per nite hotel but typically goes for over $100. There are likely better options in this town.

Good but not great

In the last two months I have stayed at RRI, QI, Airbnbs, and Hampton Inn in Alexander City.  I was afraid to stay at this Holiday Inn because the reviews didn't make it seem great, and I didn't want to pay twice as much as the other places for similar quality.  I finally booked here and I LOVE IT!!!  I can't believe I stayed at all those other places in and far from Sylacauga when this was the best option.  The guy at check in was really helpful.  All the staff went above and beyond.  They are just friendly and kind!  The room is clean, spacious, and has some awesome features--pull out sofa, coffee table that extends, wall hooks, safe, nice kitchenette area.  I have already booked staying here again so I definitely recommend it!  However, I would not stay in room 315 again.  There is NO VIEW.  The view is of overhang wall and I can't see the sky really at all because the curtains only go up halfway.  It kind of gives off an "it's night all the time" kind of feel.  The floor squeaks and moves when I walk and I feel terrible for whoever is below me.  The bathroom is void of hooks.  The pool was out of order my entire stay.  On the second day there was one large and random ant in the bathroom.  This property has many great features; it is the best Sylacauga has to offer, I just hope they keep up with maintenance so it doesn't deteriorate.

Finally a winner in Sylacauga!

I asked for a second night reservation they instead extended one of my two rooms.  Then when I asked to be checked out of my rooms, I was only checked out of one room and then was charged for the second room while I was home asleep in my own bed.  The manager refused to refund my money even though there were two mistakes made by her staff.  Then I was not called back about my issue and when I called the next day and asked for the manager to call me back, she still did not return my call.

Never again

Front desk was very nice & pleasant. However the room was not as expected. Lighting in bath is extremely poor. The air conditioning did not work proper, loud. We were not able to get WiFi at all, even with frt. desk help. Bed was ok, not great. Forget breakfast ... go out to a restaurant if you want something good & healthy. Lady attending was very sweet. Food not so much.....the ice maker down the hall sounded like a train all night. Sorry we won’t stay here again. 

Holiday Inn Express & Suites Sylacauga

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