Name: Budget Inn Express Bristol VA
Address: 101 Gate City Highway, Bristol, VA 24201, United States of America, Bristol, Bristol, Bristol, 24201, United States of America
Rating: 6

Air conditioning

24-hour reception

Heating

General

Non-smoking rooms

Room service

Family room

Rooms

Free Wi-Fi

Internet access

Internet

Parking

Fax and copy machine

Business

Pets allowed

Pets

Location

At the hotel

Hard Rock Hotel & Casino Bristol

Virginia Highlands Airport

Tri-Cities Regional Airport

Budget Inn Express Bristol VA

Bristol

Stayed one night during race weekend when rates everywhere are multiplied several times over. Called mid afternoon to ensure no issue with a late night checkin, she took my info and assured me we were set. Fast forward and there was some inconvenience at checkin due to uncontrollable circumstances on their end but we did get in and the room was surprisingly well maintained and relatively updated in recent years from what is shown in the older pictures here. A manager called us a short while later to continue apologize and explaining the issue… wasn’t needed but appreciated anyway. Ended up having a Ford Transit van of Canadians stage a parking lot parking at midnight in the empty space directly in front of our door, between their van and our vehicle. To include an extremely loud (and admittedly good quality) speaker blasting everything from techno to rock to country. That was lovely. But with my toddler with me, and him sleeping without issue, I figured it best not to risk being confrontational. More surprised that, being 3 doors down from the front desk (no pun intended), the employee didn’t shut it down instantly. At check out in the morning, the same employee from before was apologetic again, and a gentleman (may have been the one from the phone) also came out and insisted on showing me something of proof of the situation they had the night prior, while they also insisted on providing a small refund amount for the inconvenience. I felt bad for how bad THEY felt, but again, truly appreciate that they cared that much that they present a positive service or provide a good experience. You really don’t expect any of that from a “one star motel.”

Location leaves something to be desired but honestly, it seemed my general impression of the town after dark and not just isolated to this motel. The lot and exterior breezeways are very well lit. 

Still, we ended up getting a decent night’s sleep. The mattresses were quite surprisingly comfortable. Shower pressure was solid and hot water was HOT. AC wasn’t on but very quickly cooled the room. Fridge was unplugged so wouldn’t have been much use if staying a single night but it was clean and available along with a microwave. Rooms have clearly had fresh, quality paint in recent years and all carpeting replaced with vinyl floors. The free breakfast in the lobby area wasn’t much but far beyond anything expected of a motel in this range, so we appreciated being able to grab something adequate as we hit the road. I’ve stayed in notable name brand chains that were distrusting, and had low expectations of this place but actually it was pretty pleasant for just needing a place to crash for a night or two.

A surprising diamond in the rough (well, maybe not a real diamond but a pleasant find)

Front desk person was not accommodating at all. Showers had no water pressure and the water was either extremely hot or very cold no in between. Bed was uncomfortable with a plastic cover that slid and crinkled with every movement because there was no fitted sheet to keep it from sliding. Pets are welcome with additional fee but a deposit is also required that they refund in the morning after 7 a.m when they open the doors. so we were unable to leave earlier unless we forfeited the deposit. There are much better motels out there and this traveler will be avoiding budget inn express in the future.

If you can avoid this motel you will be happy that you did!

I stayed in the Budget Inn Express for two nights during the Rhythm and Roots festival in Bristol. My room was in pristine condition, there was parking right out front, and the staff was very responsive. You can't beat that level of care for this price. I highly recommend the Budget Inn!

Wonderful place to stay

I was in bristol TN/VA for a few days and rent a hotel at travel inn well I was running a lil behind on getting my room rented for the day so when I did my room was already reserved for someone else so I see budget express just across the street so my girlfriend goes over and Inquires about a room the man at the front desk told her it would be a certain price she comes to tell me and we both walk over it's 3pm in the afternoon so I go in a try to rent a room well with the parking lot empty he proceeds to tell me with an empty parking lot that no rooms are clean that he would need some time to get one clean and suggested almost every motel in bristol I said no I can wait it's no problem he then takes my name and number said he would call when our room was ready so we leave 4:30pm comes and still no call so I proceed to book it on line with booking.com set the arrival time for 5pm well we go back to budget only to find the doors locked so I go back to my car and call and then once on the phone I was told he would not rent to me because I came from the hotel across from them and proceeds to call me names and said he would not rent to trash that came from there well in my world that's discrimination in every form so something will be done about it I now see why they have a empty parking lot

Never been so offended

Excellent Staff, Lowest price and Clean and comfortable rooms. We like our stay and would like to stay again.  we found Pizza Hut right across the Hotel. Just walking distance many more Restaurants. Wifi was having strong signal too.

NICE PLACE TO STAY OVERNIGHT

In poor condition, the breakfast was pitiful, just a measuring cup of waffle mix on the counter, some little Debbie honey buns, bananas, & stale cereal.

Oddly .. there was a $20 deposit per room also, which was to be returned at check out.  We received approx $13 refunded, less tax... we asked for a receipt at check in but was never given one.  

The beds were hard & super small, a word of caution about dangerously hot water in the shower, watch your kids.

In short, it was ok, served the purpose but wouldn’t stay there again.

At least it was clean...

Check -in late but the front desk manager very friendly and assign room quickly. Very clean room with Mini Refrigerator and Microwave. I like my stay and will come gain here.
The Hotel is just about mile from interstate but very quiet.

Budget Inn Express Bristol VA

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