Name: WoodSpring Suites Knoxville Airport
Address: 4412 Singleton Station Rd., Louisville, Louisville, Louisville, 37777, United States of America
Rating: 6

Elevator/lift

General

Accessibility features

Accessibility

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Parking

First Aid Kit

Beauty and wellness

Pets allowed

Pets

Temperature control for staff

Extra decontamination measures

Temperature control for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

McGhee Tyson Airport

Gatlinburg–Pigeon Forge Airport

WoodSpring Suites Knoxville Airport

Louisville

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I paid $79. for a room here through Expedia. I'm here to check in and the guy wants an additional $70 for my dog. They refuse to refund my money.  Also beware, if you need an extended stay, don't stay here. They're closing down in January. Read all warnings about this place before you get a room here.

Not Pet Friendly

Horrible noxious smell throughout the entire property. I prayed that when we got to our room it would be better but it was only worse. We were on the 3rd floor and the smell could only be described as smoke/dog/mildew/mold and god knows what else. My wife who is battling cancer and going through chemo threw up when we got to the room. Roaches scurried into cracks when we turned the bathroom light on. 15 minutes was too long to stay in the room. We immediately checked out and the manager refuses to refund any part of our 3 night stay. It has been over 2 weeks. Worse part is it was end of October which is breast cancer awareness month. He/she could care less what my wife is going through and it is evident in that he/she doesn't have the decency to return my calls or calls from Hotels.com. PLEASE, PLEASE, PLEASE THINK TWICE BEFORE BOOKING THIS PROPERTY. Read the reviews and decide for yourself if your health and the health of your family is worth saving a few dollars. 

PLEASE, PLEASE, PLEASE Read the reviews first. Your health is worth more than this!!!

The hotel called saying they overbooked and they cancelled our stay without any say from us. It took 30 minutes to get back in contact with them to confirm that it was really cancelled. We booked a month in advance so not sure how they decide who to cancel but really don't appreciate such a late notice. Will never book with Choice Hotels again!

Cancelled our hotel the day of!!

We booked a group block of rooms and we got there and there were roaches in over half the rooms. Multiple other parties were complaining about this also. They told us they would give us a full refund and they didnt refund the whole thing they decided to keep the first night. Talked with the GM who did not follow up with me. I would not do business with this hotel.

TERRIBLE. COCKROACHES EVERYWHERE

I booked a 28 day stay here two weeks prior to my reservation date. When I called the day of to be sure I was all set for check-in, they informed me that I would NOT be getting a non-smoking room, as I had reserved. I specifically booked a NON smoking room for me and my two young children and it was reflected that way in my confirmation email. The woman was very rude and not in the least bit apologetic. When I asked if I would be able to switch to a non smoking room once one became available, she very rudely told me there are no guarantees and that it could be awhile. Seeing as I was needing a temporary place to stay for an entire month, with children, this was unacceptable. I canceled my reservation and was lucky enough to get another place in town booked last minute. This did end up working in my favor because this place is so much better, but I would definitely NOT recommend WoodSpring Suites Knoxville.

Horrible Customer Service

I reserved a room through hotels.com late at night due to a missed flight. Received a phone call from the hotel front desk stating they were fully booked and did not have a room for me. The hotel says they cannot initiate the refund. I have spoken/emailed  hotels.com many times and they claim to have reached out to the hotel, with the hotel refusing to issue a refund. 

Here is the latest statement from hotels.com : 
"Unfortunately though, after speaking with WoodSpring Suites Knoxville Airport, they are holding to the
original cancellation policy for your booking and declined your refund
request.

We know this is disappointing. We always try to advocate for
flexibility for our travelers, but properties often have strict rules
and restrictions around their bookings, and there is nothing more we
can do in this situation.

Obviously, I have a problem with paying for a hotel room reservation that was not fulfilled.

canceled my reservation with no refund

2/5 overall at best a 3 however doesn't have a ice machine. There is no excuse it is 80° out here and $3 for a bag of ice at a gas station everyday. Choose a better hotel if for business it takes to much time to get  toilet paper and towels come on those are essential.

You can do better

My online reservation for a friend coming in town for the game was just cancelled by telephone although confirmed by emails. I was routes to this hotel by a third party when they became fully booked.  I know everyone is working short handed, but you need to look into your computer based reservation process.

Unhappy

I paid for my room at wood springs in Knoxville, TN via hotels.com my check in time was between 3:00pm and 2:00 am 
We arrived to the hotel shortly after midnight to be told by the RUDE gentleman (Tyler) inside that unfortunately we don’t have a reservation “sorry about your luck” we have our receipt for payment stating the room was paid, reserved and with our allotted check in time. When asked for the number for a supervisor we were told we would have to wait until Sunday.

DO NOT BOTHER!!!

We paid for a week for  4 people & cost us  404$ + 138.50$ for a service animal ( I have reported them to **ADA Americans with Disability)   because of the breed "they said"   my daughters service animal looked like they would not let us stay.  It has been a week & still have not received my  $542.50 back to my card when told by the ladies at the front desk that the money would go back on immediately  so I HAVE FILED A POLICE REPORT FOR THEFT.     this place is disgusting just in the few mins we were there -- bugs all over inside hotel smelt like urine & pot , needles and drug paraphernalia everywhere outside horribly rude, unprofessional  staff.  kept asking my daughter patronizing questions about her disability which is ILLEGAL.  It was labor day week so we just needed a cheaper hotel to stay for work but after reading all the negative reviews about bedbugs & the lack of service you would expect from any hotel like toilet paper, towels only 2 per stay & u have to wash them if u want clean ones, pay for local calls, and pay $20 for wifi  for only 3 devices unless u want  dial up>?          
 It turned out to be a GOD send that we didn't stay at this place & were able to find a much  nicer hotel just down the road for a cheaper rate with a friendly staff & accommodated my daughter's service animal free of charge  even tho we offered to happily pay & unlike  woodsprings suites  we received 4 fresh towels every day that we didnt have to wash & toilet paper we didnt have to buy.
 Just dont waste your time or money$  getting scammed for everything.  There are nicer hotels around for cheaper rates

$542.50  For a five minute stay **** Stole our money & discriminated against us

Breakfast included

Free Internet

Transfer

Suitable for children

Swimming Pool

Fitness centre

Bar or restaurant

For guests with disabilities

Conference hall

Spa Services

Ski slope nearby

Beach nearby

Air-conditioning

Jacuzzi

Private Bathroom

Kitchen

Balcony

View from the window

Smoking allowed

Electric car charging

WoodSpring Suites Knoxville Airport

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Additional information

Payment