Name: Clay Brook At Sugarbush
Address: 102 Forest Drive Warren,Forest Drive, Mad River Valley, Mad River Valley, Mad River Valley, 05674, United States of America
Rating: 9

Restaurant

Meals

Location

At the hotel

Sugarbush Ski Resort

Gate House Quad Ski Lift

Valley House Double Ski Lift

Village Double Ski Lift

Gatehouse Quad Ski Lift

Castle Rock Double Ski Lift

North Lynx Triple Ski Lift

Slidebrook Express Quad

Sugarbush Resort Golf Club

Heavens Gate Triple Ski Lift

Edward F. Knapp State Airport

Patrick Leahy Burlington International Airport

Clay Brook At Sugarbush

Mad River Valley

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Got there at 9pm on a Saturday night something went wrong with the inhouse reservations dept not transferring our reservations from a ver popular hotels booking website and it was a long and stressful 30min process to get a room.  The lady on the desk was lovely and helpful if inexperienced but when I called the  manager on Monday for an explanation he hung up on me saying it was another departments fault.  Perhaps some more staff training at the front desk would be very helpful.

Bad front desk and experience with manager on reservation issue

We stayed 3 nights over Easter Weekend in a King Bed single room. It was a last minute decision to come and we usually stay in AirBnBs but decided to try this hotel since they have dog friendly lodging and were offering a discount with our Ikon pass. We were so glad we did! All the staff loves dogs and it was so convenient to be able to come check on our dog mid day. 

The valets made everything so easy for us from unloading and loading our truck (we had a lot of stuff!), including directly delivering our ski equipment to the ski valets.  We loved the hot tub after skiing. I also used the on site fitness center which is very nice. It was a bonus that there was a free concert as part of Spring Fling. And, we had the best April spring skiing we’ve ever had at Sugarbush!

With the Ikon discount and the fact that they don’t charge extras for things like valet parking or a resort fee, we thought the value was very good.

Excellent stay! Dog friendly!

United Airlines’ crew shortage left us stranded and unable to arrive in VT for our 20th wedding anniversary trip in early March 2023. We paid the full hotel bill per the contract but we believe they could have given us a break, even a partial refund, due to extenuating circumstances.

We will return to Warren eventually because we were married there, but we will definitely look at other lodging options in the area rather than risk losing a tall stack of bills to Clay Brook Hotel & Residences a second time. The management could have done something to soften the blow of a wrecked celebration but chose not to.

That disappointment will stick with us for a long time just as our fond memories of getting married in Warren have lasted 20 years.

Lost our reservation through no fault of our own

We have bee doing a weekend at Claybrook every winter for years now, but took a break during Covid.  Coming back this year, I noticed that the rooms had dramatically increased in price - that's passable, as so many other things have, too.  But ultimately we found the price simply unjustifiable, largely because of the ultra dated, poor quality pullout bed.  I can't recall if we did 2-bedroom units before, or if maybe other units we had had better pullout beds... or maybe when our kids were younger they could swing a terrible mattress better than they can now (they are 10 and 12 now).  But ultimately, inflation aside, there is simply no way my family can justify paying $1,000/night for a room that "sleeps 4" but the pullout couch is out of the 1980s.  The mattress on the pullout was probably only 4-6" thick, and it was covered by one of those flimsy, thin, gross old mattress pads with big elastics that slides around on the mattress.  Then it was just sheets and a brown, also ancient-seeming, pilled type of blanket.  Sorry, no, nobody who is shelling out $1,000/night would ever sleep on a mattress like this, with bedding like that.  If we come back, we'd need to bring our own air mattresses and sleeping bags, as even that would be better.  But for the price, Claybrook should provide an updated, quality pullout couch with a decent mattress and nice bedding.  

Also - Slow drain in the bathroom sink and shower, not cool for $1k/night.

Staff was friendly and courteous.  



The pullout bed for "sleeping 4" was dated, with a terrible, thin mattress and unappealing bedding.

Went for a wedding. Inn is attractive and the service was ok. 

Restaurant was very good as was service there. 

Interesting choice for the staff to clean the coffee machine in the lobby at 9:30 on a Sunday morning. Why not wait until afternoon? 

Room and bed was ok, but bed was oversized as was TV hutch. Hard to get around them at night to go to the bathroom. 

Overall - it was fine, but not worth the expense, especially during off ski season.

Off Season Summer Visit Pleasant , But…

Absolutely outstanding. Staff at Claybrook Lodge so helpful, so kind. The valets were phenomenal. Will definitely be back and definitely recommend a stay at the lodge!  Restaurants were great, so nice on those cold nights that we didn't have to go far!

Outstanding!

Room was $310. Front desk refused to honor ikon pass discount. Room promised was facing the mountain, but what I got was facing the empty parking lot

All services closed at base of sugarbush during weekdays. No lift. No bike park no restaurant. We were the only guests

No hot water for  8 minutes in our room hot water heater had been turned off for some time

Room is VERY dark. No lights to allow you to read in bed

The canopy bed is too large for the room, meaning you bang your Shins or have to squeeze by the door if the bed to get to the bathroom. 

No place to eat breakfast unless your drive 6 miles or so to town

No fridge in room. 

No coffee or tea maker in room

No glasses / cups in bathroom 

Only 1 luggage rack

Chair in room was threadbare

Overall, okay for motel 6 quality. 

The offered a 10% discount but then failed to provide it. 

Don’t stay here in the fall weekdays. The place is a ghost village

Towels were plush, I will give them that. 

I will not return for the fall colors. Neither should you

Disappointed

Stayed here back in November. Its a pandemic, I understand that, so there were no amenities; nothing was open and there was a skeleton staff. We did not receive housekeeping the whole time. Again, a pandemic, understandable. What was down right sleazily was a surprise $105 charge a couple days after our stay. Called the hotel for clarification and was told this was for housekeeping. At no point in the booking process, or during our stay was this disclosed. I gave my card to the front desk "for incidentals only". Did not receive a receipt for services at the end of my stay. No one even cleaned the room the whole time! Do not stay here, a bunch of scam artists.

Deceptive Practices

Beautiful condo hotel at the base of Lincoln peak.  We had the 2 bedroom condo, which is really a 1 BR condo with an adjoining hotel room.  It was quite comfortable.  It is quite new.  The kitchen, bathrooms, and mattresses are all in good shape.  The service is good.  The ski valet is quite convenient.  It is quite pricey during ski season.

Nice ski in ski out hotel at Lincoln Peak

Shockingly expensive for the hotel rooms given the overall quality. 

Pros: Staff very friendly, apple cider at checkin

Oddities: No mini fridge, no access to ice, small rooms with angled ceilings I kept banging my head on, bed sheets and pillows felt cheap, "slopeside" room faced an access road, not the ski slope.

Clay Brook At Sugarbush

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