Name: Palms at Wailea Maui
Address: 3200 Wailea Alanui Dr, Wailea, Wailea, Wailea, 96753, United States of America
Rating: 8

Smoke-free property

Garden

Terrace

Outdoor furniture

No elevators

Reception desk

General

Concierge services

Luggage storage

Services and amenities

Vending machine

Meals

Free Wi-Fi

Internet

Barbecue grill(s)

Hiking

Barbeque

Recreation

Parking

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartament hotel

Keawakapu Beach South

Keawakapu Beach

Keawakapu Beach North

Mokapu Beach

Ulua Beach

Ulua Beach Park

Wailea Shopping Village Shopping Center

Kamaole Beach Park 3

Wailea Beach

Kahului Airport

Kapalua Airport

Hana Airport

Lanai Airport

Palms at Wailea Maui

Wailea

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Unit 405 was absolutely TERRIBLE.  Spiders and other small bugs everywhere in Master bathroom. A dead cockroach was found when we checked in. Garbage Disposal was not working and water was leaking from the bottom of sink.  Front Desk did not help us switch to a different, better unit. Expedia repeatedly contacted this property to ask for refund and they never did. TERRIBLE experience. Do not book.

Dirty, Terrible and don't waster your money 

Beautiful views at both sunrise and sunset. The 2 bedroom condo is in a great location, just minutes from Kihei to the north and Turtle Town to the south. There is a public beach it is about a 10 walk from the condo, but there is also parking at the beach so we mainly drove.The condo was well furnished; full kitchen and a washer and dryer. They provide towels to use at the pool.
Nice size patio with a bbq grill, dining set and lounge chairs 
There is a cleaning fee $300+ that was not included in our package 
Check out was 10 am and our flight was not until 10 pm. They allowed us to us the pool for the day. 
If I had asked earlier (at booking) I could have gotten a later check out 

Palms at Wailea great location 

This was our second stay at The Palms of Wailea.  We loved it the first time (Apr 2014) and we loved it again (June 2023).  This time we booked 2 condos, #1205 and #406 for our expanded family.  #1205 is a 2 BR ground unit with a garden view and was a short walk across the grounds from the pool.  #406 is a 1 BR second floor unit near the pool.  Room tips: ground units have less privacy because lots of people walk across the grass,  We kept our sliding doors locked when we left the unit for the day.  2nd floor units can be left open and be cooled by the the ocean breeze. 

The 2 BR unit was very nice even though the furnishings were a little tired and worn. There were some minor issues such as scratches and chips on some of the wood furniture. One of the sliding doors was bent so it didn't slide easily and the coffee maker carafe was broken, but management repaired and replaced them right away. The tile floors needed washing but that could be due to being a ground floor unit with the doors open most of the time. Everything else was fine. The furniture was very comfortable both inside and outside on the lanai. All of the appliances worked well and were clean.  We all enjoyed our meals on the lanai of this unit and appreciated the gas grill that was provided. This unit was usually very quiet. We could hear the sounds from the pool across the yard in the evenings, but that didn't bother us. 

The 1 BR unit was also very nice, but unfortunately had an ant problem. A  good exterminator could solve that. We didn't want to have it sprayed while we were using it. This unit had beach equipment provided: chairs, umbrella & boogie boards. The proximity to the pool is great for those that want to be near it.

Overall we found the 2 units to be very comfortable and we enjoyed our time there very much. We didn't find anything wrong that was more than normal wear and tear, except for the ants. They were a nuisance, but manageable.   If you want perfect conditions you can go to the higher priced resorts. If you want a comfortable, relaxing condo that meets all of your needs - including a big, lovely beach within walking distance (Keawakapu Beach) then I would recommend The Palms at Wailea. We love it there and plan to come back.

We loved this place - twice!

We unit 801 Palms of Wailea for a family trip staying in units 801 a one bedroom and 705 a two bedroom next to each other for the holidays. The unit brought you right into the Hawaii vibe with its surf decor. It was clean and well kept. The kitchen was stocked with all the necessaries and there were beach chairs, cooler and umbrellas.
There was a large desk off the living room making it easy to stay up to date with answering email/work related items and the internet ran well. The pool and hot tub (a must in the evening) is located just a short walk away and is very low key. The units lanai was perfect and where we spent most of our mornings and evenings. It is an extra large Lanai with lounge chairs, sitting area and a large outdoor table with a grill. It is close to the beach but really not in walking distance, and it is a beautiful beach with its own parking lot. It was lovely to wake up in the morning and listen to Hawaiis natural beauty or going for a walk to the beach.
Can't wait to visit Maui again and have another special trip!

Great family vacation at 801 Palms of Wailea

We recently (November 2022) stayed at the Palms for 5 nights.  We read beforehand many of the reviews and our experience was consistent with a lot of these prior descriptions.  The overall site is set up beautifully and it is well located, close to shops and restaurants and the beach.  The lanais are large and well equipped with nice furniture and BBQs.  The pool was enjoyable, cool but refreshing.  The condo we stayed in (#1702) was attractively equipped, clean with decent appliances.  It was large and had a great view of the ocean.  Some things, though, needed very much to be updated, e.g. the window coverings, kitchen cupboards [doors did not close properly] the bathroom sinks and showers.  Many reviews have commented on the air conditioning, and that only the master bedrooms are cooled.  Our unit was no different, and this is a significant drawback.  On the day we checked in, the condo was so hot and humid as to be nearly unbearable.  It improved slightly as the week wore on.  The bedroom AC was inconsistent and malfunctioned twice during successive nights [loud banging and hissing], and even though the front desk was notified and they checked it out, they could not find the problem.  As a result, we ended up leaving it off, and thankfully, it was cool enough on these nights that an open window sufficed.  However, on warmer evenings, this would have been a problem.   The safe in our room malfunctioned when the batteries died [shouldn’t regular maintenance have found this problem and corrected it?] and our valuables were inaccessible.  However, when the front office was notified, they were able to promptly resolve the problem.  Parking is ample and convenient.  However, this unit is situated on the second floor with no elevator, and  quite a few stairs leading to its front door.  Hauling heavy suitcases up these stairs was very challenging.  A hefty cleaning fee is levied when checking out, yet we noted that our dishwasher appeared to have signs of mold.  Though this complex is advertised as offering free local and long distance calls to the mainland, our phone was not working, and we were told that many of the units have discontinued land line connections.  Complementary beach equipment is available in many of the units, though ours were somewhat “well used.”  Checking in and out was relatively easy, and there is an after hours number to call when a problem arises.  

Our Maui holiday

Stayed here for 5 nights in August and wasn't disappointed at all.  While on the lower end of the budget we were pleasantly surprised with the place.  It was large inside with plenty of room.  We hosted a small diner with some friends and easily fit 8 people inside with plenty of room to spare.  The place is older no doubt, but it's clean, bright, and everything works great.  My unit (#1505) was however missing a spatula, which made making eggs a little tricky.  The unit had 3 A/C units, one in each bedroom, and on in the living area.  Staying cool was not an issue at all.
The location was convenient for us, and on the very south end of Kihei into Wailea.  Not a ton of places to eat nearby aside from the big hotels.  Kihei is short 5-10 min drive.
Would absolutely stay here again, and the guests that came were even impressed compared to the places they were staying.

Definitely worth a look

The unit we rented only had a small A/C unit in one room and the rest of the unit did not have A/C and it was HOT!  On top of that they charged us a $450 cleaning fee on top of the cost to rent the place with no A/C! I will never stay there again!

No A/C Don't stay here

I should have had a clue when I went to the desk before check in and the manager came out of her office still chewing on her lunch.  The units are very dated. It’s a VRBO property and so it’s up to owners to renovate or not. Most don’t a maintenance person here to fix several nonworking things confirmed. It was never communicated that the only A/C is a wall unit in the master bedroom of our 2 bedroom condo. And it barely cools things down.  Otherwise all the windows have to stay open (if they work, several are rusted shut). The wind is so strong that nothing loose can be left on tables. This morning the coffee pot flew off the counter and broke. The ancient ceiling fans and 5 additional stand up fans have had to be on 24/7. The cable, internet and Wifi were down. We were told the system is very old and needs replacing! The unit isn’t as clean as it should be, we had ant visitors last night, screens are broken, furniture is torn, carpets are soiled, the master bath needs to be ripped out, the toilet area is ridiculously small, there is a giant tub in the middle of the bedroom, the patio furniture is old and dirty, This is day 1 and  I am sure there will be more surprises by the end of our week here. The 1 rating was just for the view. Outrigger should enforce some standards on owners or refuse to rent certain units. But then again as the maintenance person said, most of the units need to be redone! The price for our stay is ridiculously high for this. Stay away from this property! It sounds like s great place to stay on the website with misleading photos but is very far from it!

Terrible!

The Palms at Wailea has a good location and is very walkable to a local beach. The pool area and the landscaping are very nice. We had booked this property through our travel agent, who we had used for several other Hawaii vacations. She had stayed at this complex herself in a different unit and was very pleased. She knows out tastes and she understands that we are happy to spend extra for quality. 

While the complex was nice, the experience and the unit left much to be desired.  We arrived before the unit was ready and asked to store out luge in a secure location as we had not rented a car at the airport. We were informed that we could leave our luggage in the lobby, but the location was not secure and the clerk would not be held responsible if anything was missing. One of us decided to stay with the luggage while the rest of the party went to find lunch. 

The unit we were given is #2206. This is considered to be an ocean view unit and came with an associated price point. The unit is no where near the office and there is not a path to the unit that can easily accommodate luggage. We needed to wheel our luggage out to the street and walk about a block to access the lower parking lot.  Along the way, we passed golf carts owned by the property. Apparently, carting the luggage to the unit for the benefit of the guests is not a service that The Palms offers. 

The furniture in the unit was relatively new and nice. Air conditioning only existed in the master bedroom and not throughout the unit. Because of lack of air conditioning, we relied on breezes. This means that the patio doors were open, but the screens were closed. Hawaii apparently has small insects that can readily pass through the screen and through any cracks. This meant that any cereal, crackers, etc. that were on the counter in their packaging became infested with these tiny bugs. While we are proponents of a Paleo diet, we do not prefer insect protein. 

The cabinetry and fixtures were original and showed their age. This includes, kitchen cabinets that were falling apart, bathroom counters with large cracks, and pocket and closet doors whose wheels were beyond their useful life. In terms of decorating choices, the unit still included old porcelain tiles throughout the kitchen and bathrooms and mirrors in the shower.  While the unit was described as an ‘ocean view,’ I think the more accurate description would be ‘filtered ocean view.’  

While The Palms at Wailea may have higher quality units, this was certainly not one of them and certainly did not align with market value.  I would recommend previews of the unit that you choose and confirm that it aligns with your expectations and malarkey value.

Good location. Poor unit.

Extremely expensive for the quality of the unit, which is rundown and in disrepair. A garden unit, should be called a lawn unit on a busy road. Quite far from the beach as well. Don't throw your money away. Stay somewhere else. The staff are nice, but we spent way too much for the "quality" of this place.

Palms at Wailea Maui

Main amenities of the hotel

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