Name: AmeriVu Inn
Address: 406 Main Ave NE, Warroad, Warroad, Warroad, 56763, United States of America
Rating: 6

Air conditioning

24-hour reception

Smoke-free property

Television in lobby

General

Fridge

Hairdryer

Shower/Bathtub

Shower

Rooms

Iron and board

Laundry

Dry-cleaning

Luggage storage

Telephone

Services and amenities

Breakfast

Microwave oven

Meals

Internet access

Internet

Hiking

Recreation

Parking

Garage

Business center

Business

Fitness facilities

Sports

Playroom

Kids

Pets allowed

Pets

Location

At the hotel

Room amenities

The Shed

William S Marvin Training and Visitor Center

Roseau Municipal Airport

AmeriVu Inn

Warroad

We only stayed one night but would have no problem staying more.  Room was clean, good tv, service was friendly and price was very reasonable.  We did not hear any noise.  Coffee maker in the room but with Caribou next door and Lake of the Woods Coffee not far away we did not need it.

Would stay again

The location is easily accessible from a main road. Super easy parking/big lot. Next door to a grocery and a Caribou Coffee, tho' you can easily walk (and we did) to Lake of the Woods Coffee for breakfast just under 1/2 mile away. The continental breakfast was closed at the hotel - COVID. Clean rooms, tho' a slightly musty smell in the one we were in. Older property but we felt it was kept up well enough. It was not a super quiet hotel, sound did travel from other guests in the halls, but it was normal. It's across the road from a very active rail line and our room faced that way. We didn't find it bothersome. What we DID find bothersome was the clear signage requiring masks inside yet at least three staff people were in the halls and building without masks. A staff person who requested our small group not congregate in the lobby given COVID protocols (which was fine, we get it) was not masked, so, ummm, the request felt hypocritical. Perhaps there was an underlying condition, yet did ALL the staff have underlying conditions?

Overnight stay

This hotel is very clean and the staff is quite helpful. Hopefully they get busier. The rooms are nice and spacious. They did walk o. On me one time and I had a do not disturb sign out, it was okay though and they were quite embarrassed. Could have used a larger refrigerator.

Nice rooms

After reading reviews from others, I was wary of staying here but my husband insisted. This place is not anything we didn’t expected. The lobby is nicely decorated and clean. The staff is friendly and helpful. The room we stayed in is clean and nicely decorated as well. For the most part, it is a very nice place to stay. It is easy to tell the owners and employees take pride in this hotel. I read a review that mentioned trains running all night. The last train we heard was at 10pm and the first one was at 6am. We don’t live near train tracks and I don’t sleep well away from home. If trains rumbled down the tracks in the middle of the night, I would have heard it. Especially since the train blares the horn as it passes. The only complaint I have is no coffee. My understanding is that it is because of COVID. Coffee is located next door at the coffee shop in the grocery store or across the tracks and down the road at the gas station. Otherwise, it was a very nice place and we would stay again when coming back to this area. 

Clean, Friendly, No Coffee

I'm not a complainer so when I complain, it's bad. Our whole team was told the room key machine was broken. Nobody got keys to our own hotel rooms. Had to always ask the front desk to let us in our rooms. Super old bedding and towels, the bath towels were tiny and felt like sand paper. There's train tracks right across the street, we heard train horns all night long. Breakfast is unsanitary, everyone uses the same jar of peanut butter and cream cheese.

Loud train horns, this hotel is bad

The hotel website says they are "pet friendly", so we booked a room online, nearly a month before our arrival.  Our reservation request indicated we were bringing a dog with us (she even read it back to us).  Upon arrival, we were asked what kind of dog we had (golden retriever) and at that time were informed they have a size limit of 20 lbs!! 

Nowhere was this indicated on their website and they had a month to contact us after making our reservation to ask about the breed of dog.  Her only suggestion was for us to drive 20 miles further down the road and see if a hotel in another town could take us.  This was a holiday weekend!!

The hotel itself is probably adequate, but we'll never attempt to stay there again. Terrible attitude and service!

Pet-friendly it is NOT!!

We stayed at the Can Am Inn in Warroad, MN – January 3rd through the 6th. We had a block of rooms for a hockey tournament with a rate of $110/night. I arrived on the 3rd and when I checked in, the manager confirmed my card and charged me for the room. I explained, at that time, that the coach would be checking in later and that he would be paying for his room, even though it was reserved with my card. She said that that was no problem at all. Twenty minutes later, I got a fraud alert notification from my credit card that a possible duplicate transaction had occurred. The hotel charged my card when the coach checked in, even though they had got his card at the time. I walked down to the front desk and was told “Oops! We will reverse it, but it will take 48 hours to come off your card.” Not impressed that we JUST TALKED about it 20 minutes before and yet you still took his card, charged him for his room and then still charged my card? Seems like that was a purposeful oops.

Another one of our parents called to cancel her room on January 1st. She had planned to go, but one of her friends passed and the funeral was scheduled for the 6th. When she called the hotel, she was told that she would still have to pay for all three nights, because “They are trying to run a business.” The website states that, “Cancellations made less than 48 hours prior to the arrival date will incur a 100% charge.” You would think that that would mean that she should have been able to cancel and not incur the charges, but it goes on to state, “If the room you are booking is labeled as non-refundable, non-cancellable or similar, all cancellations will incur a 100% charge, regardless of the date in which the cancellation is requested.” I do not remember seeing that our rooms were “non-refundable, non-cancellable or similar” so I went back through my hotel confirmations and the confirmation email states, “our cancellation policy is 48 hours so please let us know if you cannot make it before then to avoid any cancellation charges.” This parent was CLEARLY within the cancellation timeframe, so as not to incur charges, but the policy seems to only benefit the hotel and can be modified for their purposes.

During our stay, housekeeping would make the beds, but not change sheets. The bedspreads smelled like sweat and body odor – pretty sure those are not washed between hockey weekends. The towels were changed out, but the washrags that were in the shower or on the sink were left. The room was never vacuumed. The “complimentary continental breakfast” is a cold breakfast (sugary cereal and stale bread/English muffins) – you are better off walking to the grocery store across the parking lot if you want a decent breakfast.

We checked out on Sunday, January 6th and since I had another player staying in our room, that players parents paid for half of my room. I checked my account when I got home and I was still charged the full stay amount and there was not a pending credit. I called the hotel on the night of January 6th and the manager said that it would take 48 hours to show the transaction. I called again on January 8th and the girl working said that she could not find my reservation, even though I told her what room I was in and where the room was located in the hotel. She asked which team I was with and named the two teams that were staying at the hotel that weekend and I confirmed our team. She still could not find my stay and asked me if I was sure that I had stayed at the Can Am – umm, you just asked me what team I was with, I told you the room number, I have a charge from the Can Am, I am sure that I stayed there. I asked to have the manager call me as soon as she was in (was told 7 pm) and I never got a call. I called again the morning of  January 9th and finally got the manager. I was told that she would need to call her credit card company and would call me right back. Five hours later, I received an email that a refund was initiated 9-Jan-2019 10:21:30 PST. The refund was NOT EVEN REQUESTED until I had made several calls to inquire about it and a full 72 hours later, not the 48 that the manager likes to quote.

48 hours

I had a one night stay, room 215. Overall I was pleased and satisfied with the accommodations. 

Pro’s:
Comfortable bed, nice pillows and clean sheets. 
Roomy
Clean
Friendly staff
Just an okay breakfast
Price

Con’s:
My door key engaged the internal mechanism 50% of the time. 
The WiFi needs updating
Lack of electrical outlets close to the bed for charging phones/iPads

I would not hesitate to stay here again. 

I would stay here again

I realize there are not many choices in this town but I think I could have done better for the price.

Cons:
Starts with a email confirmation with no actual confirmation number and no address on it.

The bedding is old and unappealing.

Price was about 100 bucks per night which isn't the best value.

Wifi is REALLY slow.

Structure must be wood and you can hear the people upstairs waking around.

Pros:

There is lots of Parking

Room is really big

Staff was pleasant

Check in was fast

Cleanliness was ok



It's just ok.

We spent several night here. The hotel is under new ownership, and the pride shows! The staff were extremely friendly, and the rooms just sparked! This is the best value in all of Northern Minnesota. Thanks!

AmeriVu Inn

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