Name: The Beach Rose Inn
Address: 971 Post Rd, Wells, Wells, Wells, ME 04090, United States of America
Rating: 9

Air conditioning

Smoke-free property

Heating

Terrace

Outdoor furniture

No elevators

Reception desk

General

Non-smoking rooms

Room service

Fridge

Family room

Cable TV

Shower/Bathtub

Shower

Linens

Toiletries

Rooms

Accessibility features

Accessibility

Free Wi-Fi

Internet

Spanish

German

English

French

Languages Spoken

Parking

Beach/pool towels

Pool and beach

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the mini-hotel

Room amenities

Wells Beach

Sanford Seacoast Regional Airport

Pease Air Force Base

Portland International Jetport

The Beach Rose Inn

Wells

In preparation for my trip, I had a few questions for the hotel. I have called the front desk probably 40 times with no answer. Impossible to communicate with. I do not recommend this place and I will not be staying again.

Horrendous service

* Looks like a demolition site
* Blanket was soiled
* Bed was lumpy
* False advertising under the previous owner
* No hot water

This place is awful, run in the opposite direction when you see their ads.

Couldn't Stay One Night

This is an okay place to stay for an overnight given many area places require a 2-night stay.  It is clean.  The beds are comfortable.  The staff are very respectful.  The air conditioner in room 208 was really nice.  The TV service is adequate and the WiFi connection is fine.

I reserved these rooms due to "balcony access."  There is NO balcony access at this time (10/2022).  The young man at the desk apologized and said they hope to have that back by next summer.  The lower deck did look like it might have already been replaced so this may come to pass.

The shower in 208 was hot and strong.  The shower in 202 was a weak stream that didn't really get very hot.  Curved shower curtains would really be a plus for an improvement!

There are no alarm clocks.  There are no USB ports.

I was nice to be close enough to walk to Mike's Clam Shack (a great place to go for good food, great music and a nice atmosphere).  It's an easy .5 mile walk from the Beach Rose Inn.

Coffee in the morning is nice.  You might want to have your own cream and sugar as they only offer the hotel packets with small sugars, powdered cream and low calorie sweetener.  They offered fresh bananas and clementines the morning we were there. and there's an ice machine in the office.

It was inexpensive comparing to nearby stays -and again they allow  for only a one night stay.

Clean and comfortable.  

Not sure I'd stay again unless the balconies are opened.  I'm hoping the new owners will offer our "Rose" the upgrades she needs.

OK for Overnight Stay

This place needs to be closed down asap. Where do I start? Not one advertised picture matches this Inn. The entry has a slashed couch, dirty curtains, moldy looking rugs. The ice machine had not been attended/cleaned. At check-in, there were a pair of toenail clippers on the counter, belonging to the manager who checked us in. The room was filthy. The sliders to that lovely deck? Bolted closed because none of the deck space is safe. The second floor deck looks like it is being held up by a few wooden posts. Needless to say, we did not check in. The manager would not refund us for the $175 night's charge. To top it all off? There were NO guests checked-into the entire inn. Apparently, they got the memo. This place needs to be condemned. Wells board of health, Wells building code people should be ashamed for allowing this to in anyway represent their town. We have traveled extensively, and we have NEVER not checked in due to health / safety concerns. We want a refund from the state inspectors who allow this place to remain open. Someone is NOT doing their job. Disgusting!

Get the Health Department and Building Inspectors!

As someone who LOVED the Beach Rose Inn and has stayed here half a dozen times, I didn’t think twice about where to stay for my recent visit with family. I was horrified and embarrassed to learn the Beach Rose Inn I loved and considered a home away from home had been sold to new owners and was stripped of all its charm and coziness. It is run down, barren, and a low rate motel now. I booked directly through their website and had no indication things were different until we got on site. Rooms no longer resemble photos online or description. We booked 2 rooms for 3 adults and 1 infant as the double bed rooms were unavailable. We specifically booked 106 (as seen in 3rd image from website) as it had a seating area for my elderly grandmother in addition to the bed, as she hangs back while we go to the shops. The room looked nothing like the photos - there was a random splotch of like green paint on the wall like someone was testing out a new color, a/c was dripping on bed below - also looked moldy and unclean, decor was dated and didn’t match, carpet was stained, and most importantly the room that was described as “a comfortable suite with a queen size bed and seating area” in fact was a queen and a king bed with no seating area. Had the description been accurate, photos updated, and listing correctly advertised we only would have booked one room. We promptly addressed this with the front desk who had no valid reason as to why the expectation they set from their website was far different than the reality. We informed them we would not need the second room and they took back the room key - we never went to the second room, never opened the door - though I have no doubt that also did not match the photos/description on the website. When I stayed in the past rooms were identical to the photos.
Though we never had access to the second room, we were billed for it. When the front desk took the key back they said they would speak with the manager about it all, this was Friday night at checkin. We encountered the same front desk person several times, specifically when the TV (the only amenity offered) was down for several hours. Never was it mentioned until we checked out and specifically brought it up and asked for amended receipt. The front desk offered a refund of 1 of the 2 nights due to “their mistake” - though this refund has yet to be issued by The Beach Rose Inn. I informed them I would be contacting my bank to dispute all charges due to the false advertising and the fact that we never had access to the second room during our stay. I work in customer service and am always polite and calm despite any issue with the assumption the business will want to “make it right for the customer” but that it’s clearly not the philosophy of The Beach Rose Inn. It was also explained that the only reason they would refund the second night was because they were able to sell the room to someone else - however when I walked in and past the front desk, it was stated “oh I forgot we have room 205 open”… so clearly there was no attempt to sell the first night nor any courtesy done on behalf of the Beach Rose - the only reason they’d help me was because they got their money from someone else for that night but why should I have to pay for their error and false advertising to begin with?? Again no refund has been issued by them to date.
As others mentioned the balcony (also listed as an advantage in room listings on the website) is closed and posted on site as a danger. The couch in the lobby is ripped. Sheets had stains on them. Air was musty and stale. It’s a complete shame the place has changed ownership and is clearly poorly mismanaged and run into the ground. I will never be back and will never recommend The Beach Rose Inn.

NEW OWNERS DO NOT STAY - not the same Beach Rose I knew and loved

Small, Inexpensive and very clean. Near beach and places to eat. The trolley stops right in front. It was totally enough for me because I like to try different beaches, activities, restaurants and towns. Everyone at reception was very nice.

Very clean.

We got a call on our way to the hotel that the office was closed and out key would be left outside in the mailbox. It was there along with several other keys.
The keys opened not only the room, but also the front door. NOT SAFE- with no one there anyone could walk in!!
There was no elevator, so we went up the steep stairs to the second floor- and it was completely dark- no lights were working. It was so dark we had to use a lighter to see the small hand-written numbers.
We got into our room- no lights!
So we called and they sent a very nice young man out who struggled to find the problem.  Throughout the hotel there was unfinished rooms, and obvious signs of construction. This was also scary not knowing if there was an electrical problem. When we finally got lights on, the room was awful!! Junk, damaged furniture, filthy floor, really cheap towels and the AC was so loud you couldn't have a conversation when it was on.
There was a note on the back of the door in our room saying that there would be coffee "about 8am"- we left at 8:30am and no one was in the office yet. 
And they charged TOP DOLLAR!!!!!   Will NEVER stay there again!!!!!!!

We do NOT recommend!!

We were scheduled to stay in this inn a few days ago. Due to flights being cancelled we had to go home early and we’re not able to keep our reservation. I emailed the motel and never heard back. I telephoned the motel and never heard back.  This is unacceptable, rude and unprofessional.   We were already in a bind with flights being cancelled and having yo go home
early.  To not receive any response from this motel is inexcusable. We won’t be booking another stay here.  Terrible customer service.

Terrible customer service

We booked 3 nights here in March, and they took our deposit and sent a confirmation email, but when we arrived the place was completely shut down and there was a “for sale” sign out front!  We tried to call many times to no avail.  We were lucky enough to find another place, but they’ve stolen our deposit, and probably others. Stay away!!

CLOSED!  Do not book!!

After looking at the photos and reading others' reviews here, it feels like maybe we stayed at another inn. 

We needed a place to stop on our way to Downeast Maine, and this one can be summarized with "meh." The room was cramped and dated, hot water was unreliable, and the so-called "balcony" was a narrow walkway with no chairs to sit on. The hotel is just off the main road, so there's a lot of traffic noise as well. 

The location is good though, and it's a decent value compared to other lodging in Wells. 

And it's close to the beach and Billy's Chowder House, which was excellent!

The Beach Rose Inn

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