Name: The Inn at Sawmill Farm
Address: Crosstown Road; 7, West Dover, West Dover, West Dover, VT 05356, United States of America
Rating: 8

Air conditioning

Smoke-free property

Garden

Terrace

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Room service

Fridge

Family room

Indoor Fireplace

Smoke Detector

Cable TV

Hairdryer

Shower/Bathtub

Shower

Toiletries

Rooms

Wheelchair Accessible

Accessibility

Iron and board

Services and amenities

Coffee/tea for guests

Restaurant

Kitchen

Microwave oven

Kitchenette

Meals

Free Wi-Fi

Free internet

In-room internet

Internet

Picnic area

Recreation

Parking

Swimming pool

Outdoor pool

Pool and beach

Pets allowed

Pets

Location

At the hotel

Room amenities

Mount Snow Golf Course

The Inn at Sawmill Farm

West Dover

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Our second visit to the Sawmill Inn. The entire resort is first class. Was booked into one of their cottages. Cozy, quaint, and clean. Dinner at the Inn was spectacular with an extensive wine reserve. Would strongly recommend. A great location for a wedding or company retreat. 

OUTSTANDING !!!

Loved the accommodations and bar. Comfortable king beds. Great home cooked meals from a great chef.  Get the tomato juice to bring home. Easy to get to and a real 5 star resort with a golf course just a short distance away. great place to see the foliage

Wonderful 5 star place to stay

All amenities have been striped from the Inn and they have a For Sale sign on the property. The restaurant and all food services are closed. The Inn's recreation area is closed and the lights are off. The parking lot was a sheet of ice when we arrived so some intelligent person decided to put down black coal rocks to melt the ice. These black coal rocks are now all over the property, rooms, shoes and luggage and have followed me home  !!

Basically you get a key and a room and if you have any issues you have to call the Hermitage customer service number and leave a voicemail. No one is on the property to help you after 5:00pm when you get back from a long day of skiing.

The list of issues goes on and on. I will be contacting the Hermitage Club for a full refund.

For Sale !! Don’t stay here

As we are starting to check out at the Inn at Sawmill Farms I felt it was important to express our extreme dissatisfaction with the overall property and customer service.
My brother has stayed at Hermitage properties before to include Sawmill.  We booked this property back in May for two reasons, The Hermitage name and reputation and for the convenience of having a home restaurant and bar/fire area after a long day of snow sports.  Upon arrival we were informed there is no restaurant and not enough staff to maintain the fire and entertainment as in years passed.  With small children this changes things. Paying over $400 a night to stay at a property where we physically have to pack our kids up to grab a bite to eat is inexcusable.
Two rooms were rented Cider House 1 & 2.  My family and I stayed in 1. The smell of mildew in the room was extremely strong, there was no walk off area for boots and the carpet was soaked constantly. The coffee maker did not work, there was not enough toilet paper and our room was not cleaned. Staff members were scarce. Anytime you called or went to the front desk no one was around. It literally took us finding Bob Kudelski at the Hermitage Club to voice our concerns to get a working coffee maker.  Is this the customer service that Hermitage offers?  I could see if this was a lower end/price property but for the amount of money spent to travel to Vermont from Florida to go on a wild goose chase for toilet paper and coffee maker is not acceptable.
I will say the Glenn at the Hermitage Inn was amazing ! We were never notified that the Mountain was closed and he made accommodations for our children to at least be able to tube and snowmobile.  Without him our entire stay at Hermitage would have been a wash.
I expect some type of response and rectification from Hermitage for the lack of customer service we received.


Dissatisfied Overall Stay

Understanding that this property was taken over by Hermitage was helpful to hope that they will put their first class attention to this property in the future.  The exterior photos on their web page and this site  must be from several years ago, the grounds are in need of some serious attention.. gravel where flowers used to be.  You can not see the sign from Route 100, it is blocked by underbrush.  
They did allow me to check in at 2pm which was nice since I had been in area since early morning ( my husband doing some pre-wedding golfing)  it was a beautiful Indian summer day but pool was not open and I was told it had not been open this summer at all.  Would have been nice just to sit around outside there while waiting .
The rooms had ice buckets but was told when I asked there was no ice machine (or mini fridge) I ended up buying a foam cooler and ice at 7-11.   The restaurant was also closed and there was no place to get food or beverages on the premises. 
The room was beautiful with a balcony and a/c, who'd have thought we'd need that in September?  The mattress was very comfortable...very quiet overall......the in room coffee was very good and appreciated, since I would have had to drive to get a cup.  Bottled water also there daily. I enjoyed the bike/walk trail along Rt 100 for exercise. Shuttle offers to events. 
Staff very friendly and helpful...Hermitage needs to give this place a little TLC ....

Wedding weekend getaway

Good size bedroom, very clean and elegant in a great location.  Amenities included toiletries, free coffee, free water.  However, after the first night, no additional water bottles were given and the shampoo/shower soap were not replenished the second day.
The front office was not capable of recommending restaurants as he had just "moved to town".  
Would expect these little things to be taken care of given the price of the room.

The Inn at Sawmill Farm

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Description of the farm

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