Name: The Shore House
Address: 12534 Ocean Gateway, West Ocean City, West Ocean City, West Ocean City, 21842, United States of America
Rating: 6

Smoke-free property

Reception desk

General

Laundry

Services and amenities

Coffee/tea for guests

Breakfast

Meals

Free Wi-Fi

Internet

Sun Deck

Recreation

Free parking

Parking

Swimming pool

Seasonal outdoor swimming pool

Pool and beach

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the mini-hotel

Wicomico Regional Airport

The Shore House

West Ocean City

I only needed a room for one night.  The room was small but clean.  The TV did not work (Room 202).  Check in was easy and the staff members I encountered were all very pleasant.  

Located in West Ocean City on the west side of the bay, behind the Microtel, it is almost 2 miles from the Boardwalk.  Not exactly walking distance for me these days, but a very short drive.

Bedtime Inn & Suites is the proverbial "Port in a storm" at a very reasonable price.  That being said, I would only stay here again if I was in a storm and needed a port.

Port in a Storm

My husband and I checked in on August 6th late afternoon. The first room that we were given had what was barely a full size bed in the room when we open the door it reached of some sort of stench. We went back to the front desk and inform the young lady of the conditions of the first room and she moved us to a second room. The second room had 2 double beds which is what I originally booked. It also smelled horrible. The bedding was not clean. The telephone didn't work. The bathroom floor was dirty. The shower was questionable. My husband killed about 6 flies in the room. During our overnight stay. And in the bathroom there was a pile of sand swept into the corner. I would not recommend this place to anyone who even stopped to lay their head. The only good thing about this location was the friendly staff the young lady on the evening that we checked in and the young lady that was there the next day would we checked out. If I could give this less than one star I definitely would.

Horrible rooms. Great front desk staff.

As you can see with the pictures I have provided - this hotel is not at all what you’d think it is. So I’ll provide you with my personal review based off of my husband’s and my opinion.

Pros:
The pool is nice but that is ONLY because it actually belongs to the Microtel which also shares the same parking lot as the Bedtime Inn & Suites.

It is nearby to the beach.

Cons:
The hotel pictures that you can see on a lot of third party websites and the Official Website for Bedtime Inn & Suites literally looks NOTHING like what they have.

The first room we checked into was completely filthy. There was lipstick on the comforter, the sheets were dirty and nothing in the room was cleaned. I immediately called the front desk, the lady was really nice and apologized and stated she works the 3-11pm shift and doesn’t know what occurs during the day shift but she said she would let the manager know and she moved us to a different room - a suite at no additional charge. While this room appeared to be cleaner we found a corona bottle with hair on it beside the bed and our actual bed was bowed in the middle and had nothing but backaches each morning we woke up. If I had the money on hand to be able to stay elsewhere, we would have but we spent almost $400 for 3 nights at this hotel and while we didn’t expect a luxurious stay, we definitely expected a clean one.

Please people find other places to stay as there are so many options in the OC area before you sink your money into this hotel as it would probably be a long time before you see a refund.

Please do your research before you stay here!

This place is clean, comfortable and the staff are super friendly.  The location is awesome!  Close to restaurants, amusements and necessities and a short drive across the bridge to the beach.  I have stayed here several times and will continue to frequent this little hotel for its value and customer service.  It is definitely no frills and bring your own toiletries because only soap is provided, but the affordability of this hotel can't be beat!

Cheap No Frills Rooms in awesome location!

Amazing Stay
Clean,Quiet,Ac,wifi,security Gerald rounding at all times day and nightnot know beibg security but always visible walking around perimeter,HANDICAP ACCESSIBLE 
Hot water always available at all times ,Ac amazing or Heat,Bedding ,bathroom very clean,pool and hot tub amazing ,clean privacy area,slow traffic high way,2.5 mi.from beach and board walk,0.5 mi. from shopping ,restaurant,gas plaza,family friendly amazing staff,office staff readily available pleasant friendly,very quiet day and night during entire stay,clean bathroom ,towels available in room,Very Affordable rates.
Could not of asked for a Better place to stay with my family Thank you Bedtimeinn Staff you are amazing 

WE WILL BE STAYING HERE AGAIN SOON 
HELENE WEBB WE FROM MY FAMILY TO YOURS THANK YOU FOR PROVIDING US A WONDERFUL VACATION STAY
😁+👩‍👧‍👦=💖

Amazing,CLEAN,Affordable,Family Friendly

Never judge a book or hotel by its cover. At first we were skeptical but the LOCATION BEATS everything! All the necessities we needed were in our room: fridge, closet, hangers, bathroom, towels, toiletries, AC, and TV. Decor and accents are dated but it was a fun change compared to chain hotels we were used to staying at. Parking is not assigned. Yes you will see chipping paint and markings but the room did its job. I was pleasantly surprised at how quiet the motel was at night. Check-in and out was painless. 

---
Bottom Line:
Elitists stay away

Quiet Sleep

Their lobby closes at 12:00 a.m. and they leave a small note on the door stating guests are to go to the Microtel Inn to retrieve their key after hours. My husband and I didn’t see the note, we pulled our car up to the door and only saw that the office was closed. We also called Bed Time when we arrived to see if there was an employee on call, there was no answer. 

Bed Time didn’t provide any confirmation of our reservation or any instructions for after hours arrival. I was able to “confirm” my reservation was received by the authorization placed on my account. 

My husband and I have checked-in to hotels after 12:00 a.m. before and not had this issue, there has always been an employee available in the lobby even at small establishments.

The next morning when the lobby reopened at 8:00 a.m. my husband and I when in to speak to the staff. We were received by Melonie, she was sitting with another employee and appeared to be training that person. Melonie was not pleasant or inviting, we explained to her what happened when we arrived and she told us about the note they leave after hours. Let me skip to part of the experience that has my husband and I most disappointed. 

We asked for a refund and Melonie refused and explained the manager wasn’t on site or reachable by phone, which didn’t surprise me, but what really hurt me is other Bed Time employee (a young man) who had come into the lobby during our expressions of our displeasure with their business practices and Melonie’s “customers service.” The young man began speaking to us from behind and I asked who he was. Melonie explained he was “her security” why do we need “security” for a customer service complaint? The young man said to my husband “you just need to comprehend was she’s [Melonie] saying, you’re not getting your money back.” Then the young man threatened to call the police and Melonie agreed that they would call the police on us. 

I have never been threatened with the police for making a customer service complaint. Melonie was unsympathetic and unaccommodating, she would even allow us to access the room we’d paid for the remaining hours we’d already PAID FOR.

They threatened to call the police on my husband and I for making a customer service complaint.

let me first say that my stay was Awsome. I stayed in room 130. I have stayed at this hotel many times and I have never been disappointed...Ms Helene was personable always! we shared coffee in the mornings and stories at night the hotel is very lucky to have her in there establishment.  Every time I saw here she was always working hard. Kelsey was cute as a button she went beyond to make sure we were comfortable and made fresh coffee for me all hours of the night.I plan on returning in October for one last stay for the season ..helene and Kelsey I want to thank you girls for being "the best" 
love Patty

Love the Employees! Helene and kelsey

The real room doesn't really reflect the photos of leaving early because of the hurricane that was coming, no arrangement to cancel the room really, I won't go back to it.

The Shore House

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